00:00We have a brief suggestion from SBRM before we make an engagement with Immigration
00:09on the improvement that needs to be done.
00:11This is in the form of a request from SBRM to make an engagement and investigation
00:22on behalf of Immigration to ensure that SBRM's rules of conduct
00:28on behalf of Immigration cannot be revised in the future
00:34and can be suggested to the government for improvement.
00:38Among other things, the officers in KLA 1 and KLA 2,
00:42including the investigators, are not allowed to bring their mobile phones
00:46when on duty to avoid being easily contacted by other parties.
00:51A communication network must be established as long as they are on duty.
00:56Second, the officers' appointment schedule is made when they are on duty
01:01and are already in the counter zone.
01:03The appointment schedule may be made by other parties.
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