01:00Instead of going to the court, if we lodge a complaint to the concerned department,
01:04the consumer helpline will accept it and send a copy of the complaint to the person in question.
01:12They will send it and request to solve the problem.
01:15So, in many cases, in small matters, in departments,
01:18we are trying to solve it.
01:20Because it has come from the government,
01:22because the government has a name,
01:24they are solving it in small matters.
01:27To work 24 hours,
01:29the central government has provided us with a consumer helpline.
01:33So, we can easily use this helpline.
01:38It is their mediation, their effort.
01:41If they lodge a complaint,
01:43if they get a response, it is okay.
01:45If they don't get a response,
01:47they can look at the information they have received,
01:49the notice they have sent,
01:51and the response.
01:53So, it is possible to get justice in a very low cost.
01:59You can call the number 180001140000
02:04or call 1915 and file a complaint.
02:09As thousands of complaints are filed daily,
02:11the information related to the solved cases,
02:14after the ministry's consultation,
02:16is published on the website consumerhelpline.gov.in
02:20under the name NCH Success Stories.
02:23The case information we filed,
02:25and its current situation,
02:27can be seen on this website.
02:29When the ministers face problems,
02:31instead of participating in the forum,
02:34they have the opportunity to send a WhatsApp helpline.
02:39But, they do not have the right to issue any orders to this helpline.
02:48If there is a shortcoming in a product,
02:50if it does not meet the standards,
02:52if it does not work properly,
02:54if it has expired goods,
02:56if it has been duplicated,
02:58then the lost goods can be sent to Vinodhara forum.
03:01If there is a shortage of services,
03:03banks, insurance companies,
03:05finance companies,
03:07real estate companies,
03:09medical services,
03:11railway companies,
03:13airlines,
03:15they provide services,
03:17not goods.
03:19So, if there is a shortcoming in their services,
03:21even if there is a loss,
03:23they can file a case against them.
03:25Similarly,
03:27there are various ways of doing business.
03:29For example,
03:31they give misleading advice,
03:33they sell second-hand goods,
03:35they give lottery tickets for free,
03:37they conduct games of skill,
03:39they give prizes,
03:41or they take students to colleges and universities.
03:44They do not have proper affiliations or approvals.
03:47Such people also go to Vinodhara.
03:49So, such educational institutions,
03:51private coaching institutions,
03:53if there is a shortcoming,
03:55they can file a case against them.
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