00:00Number one, big transaction, it might be prudent not just to rely on email, so don't just rely
00:07on what you see in the PDF, on the email.
00:09You want to verify that in more than one way.
00:11So if you've got an email, also maybe call up and verify that they are the right bank
00:16details for that transfer to be made to.
00:18The other thing we say is a lot of the time these scams happen because hackers break into
00:23the inboxes of these organisations and then they manipulate the invoices.
00:28So for organisations, basic security controls like multi-factor authentication, that extra
00:34layer of protection beyond a password, it's going to be really important to preventing
00:38these.
00:39But finally, it comes back to the human.
00:40It's not just a technical problem, it's around having that vigilance that even, I mean sometimes
00:46we see these scammers, it's not just emails, they also might call up, impersonate someone.
00:51So it's about if someone asks you to do something unorthodox, change the bank account's details
00:56at the last minute, really step back, stop, check, verify through more than just one source.
01:03We've seen, for example, a task force set up around scams.
01:07We've seen the government putting more pressure, again as I said, on the big end of town here,
01:10who have more ability to see this happening at scale, to pick up the intelligence and
01:15then stop it, to stop it getting to the end user.
01:19But there are also more initiatives I'm sure the government can do.
01:23One thing we've seen from the Australian Tax Office, for example, is an e-invoice scheme.
01:27So rather than relying on paper-based or email or PDF invoices, you can use the ATO e-invoice
01:36scheme, which is a separate network, it's secured, less likely that hackers will break
01:41into that and insert themselves into the conversation.
01:44So there is more being done, but absolutely I think at this point, it's also about that
01:48attention being raised across everyday consumers that, unfortunately, this is big business
01:55for scammers and we're going to have to have that extra level of vigilance we just didn't
01:59have previously.
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