00:00 Camera's running. Oh hi my name is Alan Orbell and I'm here in Langford Road
00:05 Portsmouth just off New Road. This is my family so my better half Sam, my oldest
00:10 Freya and my youngest little pickle is Orla. Okay so what's
00:18 happened here please? Well as you can tell behind us the houses that collapsed the
00:24 original one went in December of 22 and we were allowed back in after being
00:30 originally removed for three days. We were then told to keep an eye on our house.
00:34 Sorry Alan this is your house just behind you here. Yep yeah thank you.
00:38 We were allowed back in after the initial collapse and then we got to New
00:43 Year's Eve where we were told we had to keep an eye on everything make sure
00:46 there's no other cracks and stuff or anything get worse. On New Year's Eve 27
00:51 started to collapse on the further side of the wall obviously the property is no
00:54 longer there and on the 8th of January 2023 we were removed from our home under
01:01 the Dangerous Buildings Act. Okay so what's been happening since then?
01:06 Well we've moved four times, the insurance company we've had a bit of an
01:12 issue with them about two weeks after being removed from our home they've said
01:16 we've no longer got claim that's due to underlying defects in the area. We've got
01:22 evidence and other parties involved that obviously suggests that none of the
01:27 damage to our house or any reason why we've been removed to my house is
01:31 anything found under the floor or what was suggested caused the issue in the
01:35 first place. Okay so you've got an issue then with your insurance company so
01:40 they're basically they're saying your insurance is invalid is that correct?
01:45 We've been given the complaints process the day that they told us we no longer
01:50 had a claim and the Ombudsman details and we've been chasing that for the last
01:55 nine months. Okay okay is there I mean when we first met this morning you said
02:01 that you know progress has been slow on all sorts of fronts so you were kind of
02:05 implying that the insurance was one of them? Yep. So we started the Ombudsman process.
02:10 Basically it's everything that we've tried and we're at an end of
02:16 every opportunity we've got in front of us and we're waiting on everybody so
02:21 it's the Ombudsman process we got told it was a long process to start off with
02:24 and we've finally got been released that we were a priority case so we've finally
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