00:00 The day after the Optus outage caused turbulence at his business.
00:07 Yesterday's loss was big for me. People don't bring cash nowadays.
00:10 This Sydney dry cleaner is counting the cost of turning away customers
00:14 because his payment system was down.
00:17 If they decide to go away,
00:20 that money that I could get from the customer at that point, it's lost.
00:26 Pubs across South Australia poured fewer beers.
00:30 They're demanding Optus pays the tab.
00:33 When somebody has to pay compensation,
00:35 it makes them try a lot harder into the future.
00:38 Optus is facing growing scrutiny over just what went wrong.
00:42 The Federal Government announced its own probe
00:45 and executives can expect a grilling at a Senate inquiry.
00:49 Australians expect that there will be follow-up,
00:51 that there will be lessons learnt.
00:53 It's important to understand how this can be certainly avoided in future.
00:58 As if that's not enough,
01:00 the communications regulator will investigate the impact on emergency calls.
01:05 Australians need to have confidence in triple zero.
01:08 Optus continued to apologise today,
01:10 with the Telco saying it will cooperate with the various inquiries.
01:15 And any lessons learnt are likely to be helpful for both Optus and others.
01:20 Today, Optus was under pressure to announce its own compensation package.
01:25 They're going to have to come to the table and do something big,
01:28 in my view, to keep their customer base.
01:31 Reach out and let Optus know what the impact has been on you.
01:35 And as I said, if you can't get a fair and reasonable outcome,
01:38 contact our office.
01:39 Hey, Optus.
01:41 And depending on the situation,
01:43 customers may be able to break contracts early or avoid termination fees.
01:48 If you break a contract, there may be a requirement for you
01:50 to pay out the balance of what's owing on the phone.
01:53 And late this evening,
01:55 Optus announced customers will receive free extra data
01:59 to be claimed by the end of the year.
02:01 But there are bigger questions being asked about where the buck stops.
02:05 We're calling on the federal government to step up
02:09 and take more of a role in directly regulating the Telco sector.
02:14 This is enough.
02:15 This is an essential service
02:17 and we need more direct regulation.
02:19 The biggest challenge is working out how to ensure an outage
02:22 like this never happens again.
02:24 That won't be easy, but the federal government is promising
02:27 these reviews will bring change.
02:29 bring change.
02:31 [BLANK_AUDIO]
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