00:00 A remote hospital ward. The epicentre of a first of its kind study into intensive care
00:07 facilities. Alice Springs a unique setting with local patients disproportionately impacted
00:14 by critical illnesses and poor health. It is arguably the most remote intensive care
00:20 unit in the country. We're 1500 kilometres from the next nearest tertiary centre so we
00:26 have to cope with whatever comes through the door. Patients are to be surveyed about their
00:31 experience and for the first time ever their families and loved ones will also be asked
00:36 to provide insights. All with the goal of improving patient outcomes and making care
00:42 more culturally appropriate for Aboriginal and Torres Strait Islander patients in particular.
00:48 Things like getting visiting hours more appropriate, improving our waiting rooms, ensuring that
00:55 our communication to family members while their loved one is at death's door is clear
01:03 and appropriate. The Northern Territory Government backing the trial and optimising care every
01:08 step of the way. We'll benefit patients because we'll understand their journey and so it will
01:14 hopefully make their journey more seamless and at what can be a very traumatic time.
01:20 Some of the little things that might be missed can be hugely important to a patient and their
01:24 family. The study has been instigated by the Australian and New Zealand Intensive Care
01:28 Society and it's hoped it can eventually be rolled out at the more than 250 ICUs across
01:34 the two countries.
01:35 [BLANK_AUDIO]
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