P20EN: The Art of Negotiation - M204: Case study

More informations on: https://actiononline.fr/parcours/art-de-la-negociation

Learning goal:
- Preparing a negotiation

A word from the author:
We will use a concrete example to show you the different stages of a negotiation and how to arrive at a successful outcome.

Chapter:
- Negotiating to convince a customer to maintain their insurance policy

More informations on: More informations on: https://actiononline.fr/parcours/art-de-la-negociation