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Mark: Hi, it’s Mark from Top Local; we’re here with Alex Wardle of Tom’s Custom Autobody in Port Coquitlam, British Columbia; how’re you doing today Alex?
Alex: I’d doing great.
Mark: So we’re going to talk a little bit about key scratches which is something that I’ve got some experience with; I guess the target vehicle today was a 2014 Lexus RX350. What happened with this vehicle?
Alex: Well, this vehicle was like a lot of vehicles out there, the customer had damage on it that he didn’t realize was so bad. It came into our store and we had a look at it we kind of formulated the car been keyed across the car. The original thought that the scratches could just be polished out and unfortunately with key scratches they really can’t. So I’m going to bring up some photos here and just show you. So this is the subject vehicle, it’s a 2014 Lexus RX350 and the colour on it is silver lining metallic; it’s got a specific flake, it’s a very nice colour and it’s very common in our marketplace here in metro Vancouver, very common car and so what had happened was this gentleman’s car had been at the, at one of the larger shopping centres and it came back and his car looked like it had been vandalized and it was clearly vandalized, you can see here that one key scratch coming across the back door, someone had gone so far as to actually physically key scratch the front bumper and damage across the back door and our customer knew that the damage on the front bumper, he knew that this damage on the front bumper could not be polished out. He figured that he had to have that painted but over here on the doors the damage actually looked not as significant, he thought that these scratches just could be buffed out which is a real common, which is a real common kind of thought from consumers is that the damage is never as bad as it is. Well if you run your nail across the scratch, what happens is if it sticks on that clear coat, that shows you that the scratch has gone through the coats of clear and actually down to the base layer of paint and actually has damaged that paint base layer of this silver lining metallic so essentially what has to happen is this car ends up having to be refinished and so at the advice that, at our advice he made a comprehensive claim with his insurance provider, his deductible was fairly minimal, I think it was $300, relative to the total damage on the car so if we go back to the photo of the car, essentially he had damage, key scratch damage from the front bumper across the fender and across the two doors and onto the rear quarter.
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