http://tomscustomautobody.com
604-931-3441
1830 Kingsway, Port Coquitlam, BC
service@tomscustomautobody.com
Mark: Hi it’s Mark from Top Local, we’re here with Alex Wardle of Tom’s Custom Autobody in Port Coquitlam. How’re you doing this morning Alex?
Alex: I’m doing great on this snowy Wednesday.
Mark: I’m sure, you’re just happily loving this weather as all the rest of of complain about it. so we’re going to talk about a BMW X5, what was going on with this vehicle?
Alex: Well this is a 2016 BMW X5 35D, so this is the last generation of the diesel that BMW is going to make and so what we’ve got here, I’m just going to bring up some photographs of it. So what we’ve got here is, a customer of ours that in December had been sideswiped by someone and so this is a very busy individual and we actually have a valet estimating team that went out to his office, took a look at it and out initial shots show here that we’ve got a damaged door and there was a little bit of damage on the rocker panel. So we went back to the shop, did up the estimate and found out that the rocker panel was backordered, so we ordered that in from Germany and we scheduled an appointment for him three weeks later. He and we discussed that it was probably better for him to drive his nice X5 instead of one of our courtesy cars, not that our courtesy cars are bad but not much beats his X5. And so he stayed in his car for three weeks while the part came from Germany. So this is a photograph of the the truck here in one of our stalls here in the store and as you can see here, the driver’s side door shell is crunched and the body lines by the arrow there don’t match up and so our assessment on the road was right. We had a new door shell and with BMW’s you actually don’t replace the outer skin you’ve got to replace the door shell. This door shell was to the point where we really didn’t want to give the customer the car back with the door repaired and filled with Bondo and just wasn’t going to make for a nice repair, so we ordered a new shell from BMW. We also took a look at this rocker damage and you can see here that the lower portion of the door, where the black arrow is, was damaged, and that was the piece we had back ordered. So when we start a repair, a couple things to note that when we start repair on something like this we use a large welding blanket there just to protect the interior of the car from any sparks or any Bondo or anything getting in the car. We also noticed that when we pulled off the rocker, you can see down here there is some bare metal scraped in here, on the very bottom of the rocker panel and that shows that there was actually hidden damage in behind and so we actually ran into a couple of parts that we didn’t for see that also had to come from Germany.
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