00:01Bella, we have a serious problem.
00:03The packaging on the production line was printed incorrectly.
00:06The side and back panels all use the standard design.
00:08But the client ordered full customations.
00:102,000 units have already been produced.
00:13Stop the production line immediately.
00:15I'll report it right now.
00:19Jason, we have a problem.
00:20The packaging was printed incorrectly.
00:222,000 units are already finished.
00:24What?
00:25The line has been stopped.
00:26We need to go to Richard's office now.
00:31Is this your signature?
00:33Yes.
00:34What happened?
00:35When you approved the sample, how many panels did you inspect?
00:39Just the front.
00:41The supplier said the other panels would use the standard design, so I signed it.
00:45The client ordered fully customized packaging.
00:47All six panels required approval.
00:49You inspected only the front and signed off on the entire package?
00:52I didn't know.
00:53Jason told me to sign it quickly because we were behind schedule.
00:56When did I ever tell you to inspect only one panel?
00:58You kept rushing me!
01:00I told you to verify it quickly, not to skip the verification.
01:02Enough!
01:04You raised this risk before production started?
01:07At 2.37 PM, I sent a written risk notice and saved the supplier's reply and call record.
01:12Richard Ashford, provide a complete solution within 48 hours or we will terminate the contract and pursue damages for breach.
01:20Tell me how we fixed it.
01:23Ask the supplier to rush a new production run.
01:25Shorter, meet the delivery deadline.
01:27What happens to the 2,000 defective units?
01:30You tell us.
01:31We divide the problem into four parts.
01:33First, seal all 2,000 defective units immediately.
01:36Use a certified third party for destruction and retain complete documentation.
01:40Second, approve a new sample this afternoon.
01:42Verify all six panels one by one and restart production tomorrow.
01:45Calculate the rush fee and scrap loss separately.
01:48None of it can be passed on to the client.
01:51Fourth, reserve priority freight capacity today and deliver the order to the client by next Thursday.
01:56This could work.
01:58I can separate and calculate the costs.
02:00The rush fee should be around 15%.
02:02Can you execute this plan?
02:04Yes.
02:07Can you?
02:09Bella takes over the project.
02:11Jason supports her.
02:12Lily, you will handle the sealing and destruction paperwork for every defective unit.
02:16Understood.
