00:00Whether you are being harassed over the phone or troubled by someone on social media,
00:04there is no need to stay silent anymore.
00:06In Uttar Pradesh, Women Power Line 1090 is an important channel of support for women's safety.
00:12Register a complaint and the police initiate action.
00:15What makes this helpline different is that after receiving a complaint,
00:19the police first call the accused and issue a warning.
00:21If the harassment continues, the police use the FFR or Family Friends and Relatives technique
00:26to contact the accused's family members and close associates.
00:30To manage this entire system, the helpline operates a call centre with a capacity of 150 seats.
00:35According to available figures, it handles around 8,000 incoming and 10,000 outgoing calls every day.
00:41The process also includes counselling for complainants, emotional support
00:45and follow-up feedback after a complaint is registered.
00:48What's more, feedback is sought even after action has been taken.
00:51After 30 days, the complainant is contacted again to check whether the harassment has stopped.
00:57If the problem persists, the resolution process can be initiated again.
01:01The goal is not just to hear complaints, but to ensure continued action that helps women feel safe.
