00:00So, it looks like we actually do have it.
00:02Nice, okay.
00:03I need help.
00:05Now.
00:06I'll be right with you as soon as I finish up with this gentleman.
00:09Oh, I don't have time to wait.
00:12Dude, I was here first.
00:15That's not my problem.
00:16It kind of is, actually.
00:18That's how, like, a line works?
00:20There is no line.
00:21This is a store, not a deli counter.
00:24She was in the middle of helping me.
00:25And she can finish helping you after she helps the media.
00:29That's not how it works.
00:31Well, it's how it's working right now.
00:32Do you just do this everywhere you go?
00:34Do what?
00:35Walk into a room and decide, oh, the rules don't apply to me.
00:38I decide what my time is worth.
00:41You should try it.
00:43Sir, I'm so sorry.
00:45If you want to browse for a few minutes, I promise I'll be right with you.
00:49That's fine.
00:49Yeah, go ahead.
00:51It's not your fault.
00:52Are you going to help me or not?
00:53Sir, do you mind if I help this customer quickly and come right back to you?
00:57I mean, I do mind a little bit, but yeah, sure.
01:01Go ahead.
01:04I wasn't talking to you.
01:08What can I help you find today?
01:10I need something for an event.
01:12Cocktail.
01:12Next Saturday.
01:13Do you have a color preference?
01:16Not black.
01:17Obviously.
01:18Too harsh.
01:19Of course.
01:20Budget range?
01:21Don't worry about that.
01:23Floor length?
01:24Midi?
01:24Floor.
01:25I have great legs, but this is a formal event.
01:28Okay, let me pull a few things and it'll just take a second.
01:41Can you not stare?
01:43I'm shopping.
01:44You're staring at me.
01:46The store is small.
01:47I'm looking at the rack.
01:49You're near the rack.
01:51Ugh.
01:51Can you do something about him?
01:53Uh, he's a customer and he has every right to be on the floor.
01:57Your attitude is noted.
01:59I'll be speaking to the manager.
02:01Absolutely.
02:02Now, uh, what kind of neckline do you prefer?
02:04Something elegant.
02:06Not low cut.
02:07I'm not 25.
02:09Got it.
02:10And nothing with a bow.
02:11Bows are for children.
02:12Understood.
02:14And the fabric should breathe.
02:16Last time I was at one of these events, the venue was overheated and I was miserable.
02:22Noted.
02:23Anything else?
02:24Nothing too clingy.
02:26I want to look put together, not like I'm trying too hard.
02:30Structured silhouette.
02:32Exactly.
02:32And the event is outdoors for the first hour, so it'll be so hot.
02:36So, nothing too heavy.
02:38Right.
02:38But not sheer, either.
02:41Medium weight.
02:42Breathable.
02:43Floor length.
02:43Structured.
02:44No bow.
02:45Okay.
02:45Was that so hard?
02:47Um, I'll keep that in mind.
02:51What about this?
02:53No.
02:54Um, what about it isn't working?
02:57All of it.
02:58It's hideous.
02:59The cut, the color.
03:01Everything.
03:02You have no taste.
03:03Okay.
03:05Let me try again.
03:06Can you show me something, like, online for a reference?
03:10Oh, my God.
03:11That is your job.
03:13Figure it out.
03:14I will.
03:14I will.
03:15A reference just helps me narrow it down faster.
03:17For you.
03:18I don't have time for this.
03:19I'm a very, very busy person.
03:22Of course.
03:23Let me see what else I have.
03:24I'll be right back in just a moment.
03:31And the lighting in here is so terrible.
03:34Everything looks great under these lights.
03:37The lighting is fine.
03:38I didn't ask you.
03:40You said it to the whole store.
03:41I'm standing here.
03:42And the layout makes no sense.
03:44Who designed this for?
03:45You know, you're being really rude to someone who's trying to help you.
03:49And you're being really intrusive for someone who isn't involved.
03:52She's been patient with you since you walked in.
03:55She didn't deserve to be snapped at like that.
03:57Don't tell me how to shop.
03:59And stay away from me.
04:00I haven't moved, so...
04:02You just touched me.
04:03What?
04:04You touched me.
04:05He touched me.
04:06This is completely false, and you know it.
04:09Call someone.
04:10This man touched me.
04:12I was right behind that door the whole time.
04:14He did not touch you.
04:15Excuse me?
04:16He's been standing here in this exact spot since you walked in here.
04:20He didn't touch you.
04:20Are you calling me a liar?
04:22I'm telling you what I saw.
04:24You saw wrong.
04:26I was like four feet away.
04:28I did not move at all.
04:30Don't talk to me.
04:31You accused me of doing something I didn't do.
04:34I'm gonna talk.
04:35This is harassment.
04:36You snapped your fingers at a sales associate, cut in front of me, and accused me of touching you?
04:41I'm the one standing here calmly.
04:43I want to speak to your manager.
04:47You're speaking to the senior associate.
04:49There's no manager on the floor right now.
04:51Then I'll take this myself.
04:59Material's so cheap.
05:00Of course it would tear.
05:06That item will need to be paid for.
05:08I'm not paying for anything.
05:09The rack was poorly designed.
05:11The rack is fine.
05:13You pulled the dress too quickly and it tore.
05:15And that's the store's problem.
05:17Not mine.
05:18It's a damaged item.
05:19You'll need to pay for it before we involve someone else.
05:22Involve whoever you want.
05:23I'm leaving.
05:25Good afternoon.
05:27Officer.
05:28Perfect timing.
05:29I've been victimized in the store.
05:31I received a call reporting a disturbance.
05:34Can someone tell me what happened?
05:35Oh, I can tell you.
05:36The staff was completely unhelpful.
05:39A man in the store made me feel unsafe.
05:42A garment was damaged, though it wasn't my fault at all.
05:45And they're refusing to let me leave.
05:48Can you walk me through it from your end?
05:50She came in, cut to the front of the line in front of a customer who was already being
05:54helped.
05:54She was rude throughout the interaction.
05:56She accused the customer of touching her when he didn't move.
06:00She pulled the dress off of the rack, tore it, and refused to pay for it.
06:05Sir, is that consistent with what you saw?
06:08Yes.
06:09The situation kept escalating and I didn't feel right just watching it.
06:14He's lying.
06:15He's friends with the associate.
06:17They're covering for each other.
06:18Uh-huh.
06:20Ma'am, have you met this man before today?
06:22No.
06:22He just came in to browse.
06:24I'd never seen him before.
06:25Okay.
06:26I have three consistent accounts of the same sequence of events.
06:30I have a damaged garment and I have a witness who had to step in because the situation became
06:35threatening enough that he felt someone needed to say something about it.
06:40Threatening?
06:41I'm a customer who came in to buy a dress.
06:44And the false accusation of physical contact against this man?
06:47That's something I'm taking seriously as a separate issue.
06:50It wasn't false.
06:51Both witnesses say otherwise.
06:53Both witnesses are on the same side.
06:56Well, one of them is a customer with no connection to this store.
06:59Officer?
07:00I think there's been a misunderstanding.
07:02I'm sure we can sort this out between us.
07:05Away from all of this.
07:07Step back, please, ma'am.
07:08I just think if we talked calmly...
07:12I need you to step back.
07:14I wasn't trying to cause any trouble.
07:15I just have high standards.
07:17Ma'am, tell me your name, please.
07:20Bianca Smith.
07:21Bianca, I'm going to need you to come with me.
07:23Come with you?
07:24I haven't done anything.
07:26Damaged property, false accusation of physical contact,
07:29disturbing the peace.
07:30Those are three items we're dealing with.
07:33I didn't falsely accuse anyone.
07:35He was near me.
07:36Well, two witnesses say he didn't make contact.
07:38Two witnesses who are both standing with her.
07:40Of course they say that.
07:42One of them is a customer with no connection to this store
07:44who called this in on his own time.
07:46Maybe he's friends with her outside of work.
07:48I don't know.
07:49She said that she had never seen him before today.
07:51She would say that.
07:53What would you like for me to conclude instead?
07:55That I'm telling the truth.
07:57Okay, I have three people
07:58and the physical evidence of a torn dress.
08:01So I'm going to go with that.
08:02Oh, this is outrageous.
08:04You can contact a lawyer.
08:06One will be available to you.
08:07You're going to regret this.
08:10I'll take that risk.
08:12Come on, you're coming with me.
08:13Let's go.
08:14Let's go.
08:15No!
08:23You okay?
08:25Yeah.
08:26Thanks for having my back.
08:28Yeah, that was crazy, right?
08:31I don't know.
08:31Yeah, I just felt like it was the right thing to do.
08:36So, did you still want to help me get that shirt?
08:40I was here first, after all.
08:41Yeah.
08:42What are you looking for?
08:44Anything that'll fit.
08:45I'm not too picky.
