00:02Marlene Robinson has been living with the Degenerative Neurological Condition Multiple Sclerosis for 30 years.
00:11The 80 year old depends on carers from MSWA to help shower and dress her.
00:17I can't do that myself. The arms aren't working too well.
00:21It means that just the basic daily needs can be met.
00:27But she's learned MSWA is cancelling the federally funded service.
00:31Simply saying it's too hard and off you go.
00:35I just, I don't know what I'll do without it.
00:4076 people access the supported home program through MSWA,
00:44which says federal government changes to the scheme have now made it unsustainable.
00:49The supported home brings in a lot more administration, a lot more regulation
00:55into the way we have to do things.
00:57Those 76 people need to find new providers, but it will be more expensive.
01:02MSWA has been charging $60 an hour for personal care in the home.
01:07That's about half the market average of $125 an hour.
01:11And it's that doubling in rates that has clients worried.
01:14It would cost Marlene Robinson an extra $1,000 a week to get the same level of care.
01:19It's a huge amount for us. I mean, we could do it for a month, but, you know, we have
01:27to survive.
01:28It just seems so unnecessary and cruel.
01:31We understand the pain of this and that is something we want to work with them to transition.
01:36It's an industry-wide problem.
01:37For every hour of care, 31 minutes are spent on administrative work.
01:42And if you're a small provider or got a small number of clients,
01:45that's just too much of a burden to keep going.
01:48Aged Care Minister Sam Ray's spokesperson says they're monitoring support at home
01:52to ensure people get the care they need at reasonable prices.
01:56With others.
01:56With others.
