00:03Diane Walker was involved in an accident she wasn't responsible for.
00:07This car came from behind on my left and came very close to me and our rearview mirror just touched.
00:16The other driver's insurer Amy, part of the Suncorp group, contacted Ms Walker for costs.
00:22When she asked for evidence, Suncorp engaged its debt collector, Armour Group.
00:27Next came legal threats.
00:28They were rather bullying type letters.
00:33Once a freelance camera operator for the ABC, Ms Walker's Sun stepped in to help.
00:39The wording sounds very much like there's been some legal decision made.
00:44Armour Group told Ms Walker she had been found liable for the accident and requested nearly $1,200.
00:50That was later increased to almost $1,400.
00:53There is a very problematic culture at Armour that runs deep.
01:00The company uses automatic processes.
01:03The consumer watchdog is now taking the group to court alleging Armour and Force Legal sent 320,000 misleading and
01:12deceptive debt collector notices to consumers.
01:14This is Robo Debt 2.0 of the worst form.
01:20This seems to be the worst kind of illegal deceptive conduct.
01:26Armour Group did not respond to repeated questions from the ABC.
01:30Further contact was made with its executives who also did not respond.
01:35Suncorp dropped the case against Ms Walker due to a lack of evidence.
01:39It has apologised and paid her compensation.
01:42We purchased a conversation.
01:43To get started, the war dashing in 2005, we sat down for 123.
01:44We were simply getting the first toードshirts and the state of אנחנו.
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