00:07apparently they have now switched off their customer service phone number because there's
00:12so many calls we're not really sure what to do I was talking to a guy at security because I
00:17was
00:17asking him where's customer service and customer service is on the other side you know through
00:23security which makes no sense because that means you've got to go through security and then they've
00:27got you haven't they they've trapped you in there the queue to talk to someone and customer services
00:32whether it was last night earlier this morning was two hours I travel quite often and every time
00:39you travel I just get less and less keen about traveling because of this it's great when you
00:47get there but it's the getting there that's always on the issue first time I flew I was I think
00:5312 or
00:5413 and when you think back about it and I'm 60 now so that's nearly 50 years worth of traveling
01:00it hasn't changed it's got worse so yeah I've lost quite a bit of money on this rather wasteful journey
