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National World - LocalTV
  • 26/06/2024
Heathrow Airport was left in chaos as British Airways passengers were left trapped on planes, with many having to take off without their luggage.
Transcript
00:00Heathrow Airport was left in chaos as British Airways passengers were left trapped on planes
00:06with many having to take off without their luggage. Travellers were forced to travel
00:10without their clothes and faced huge delays to try and get possessions back due to a technical
00:16issue at Terminal 5. On Tuesday evening, British Airways is reported to have text passengers
00:22with Surrey to inform you that due to a technical issue with our baggage allocation system at
00:27Heathrow, we can't guarantee that your bags will have travelled with you on your
00:31flight today. A Heathrow spokesman said BA had experienced a technical issue with their
00:37allocation system and the issue has now been resolved, although issues may still continue
00:42into Wednesday at the UK's busiest airport. A BA spokesman added we've apologised to
00:48those customers who were unable to travel with their luggage due to a temporary technical
00:53fault that was outside of BA's control. For more on this, head to londonworld.com

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