00:00Excuse me, ma'am. May I see your ticket, please?
00:03Of course. Oh, no. I can't find it.
00:06Do you have it on your phone?
00:07No, it was in my wallet. I think I lost my wallet at the station.
00:10We'll have to sort this out. I'm sorry to hear that, but you still need a valid ticket to travel.
00:15I understand. I'm not trying to travel without paying.
00:18I understand, but I have to follow the rules.
00:21What do I need to do now?
00:23You'll need to buy a new ticket, and there may be an additional charge.
00:27Even though I lost my wallet?
00:29I'm afraid so, but if you find your original ticket, you may be able to explain the situation to customer
00:34service.
00:35All right. I'll pay, and I'll report my wallet missing as soon as possible.
00:40That's a good idea. I hope someone has turned it in.
00:43Me too. Thank you for explaining everything.
00:45You're welcome. I hope you get it back.
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