00:00Holiday makers have been describing the frustration of arriving overseas without their luggage
00:06after continuing baggage problems at Birmingham Airport.
00:10Management there say the vast majority of bags are now travelling with passengers.
00:16Some families say the disruption has overshadowed the start of their holidays.
00:20Passengers travelling to destinations including Gran Canaria, Cyprus, Rome, Turkey and even Glasgow
00:27have spoken about poor communication while trying to find out where their luggage is.
00:32Some say they've spent hundreds of pounds replacing clothes, toiletries and essentials while waiting for their cases to arrive.
00:39Others have been tracking their bags using electronic luggage tags
00:42while some have discovered their belongings were still in the UK long after their flights had departed.
00:49Travel experts say passengers should complete a missing baggage report as soon as they arrive
00:54and keep receipts for any essential items they need to buy as reasonable expenses
00:59can usually be reclaimed from the airline or tour operator responsible for their baggage.
01:05Birmingham Airport says it's continuing to work with airlines and baggage handling companies
01:10to reunite passengers with their luggage as quickly as possible.
01:14Adding that the vast majority of bags are now travelling with passengers as planned.
01:19However, for some families the disruption has already overshadowed the start of their holidays
01:25with many still waiting for answers regarding the situation.
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