00:00Maybe we should call ICE on you.
00:01You're gonna call ICE on me?
00:03Oh, say that again?
00:04Say that again?
00:05Maybe you need to be, because you don't act like a citizen.
00:07Get away.
00:07Who are you gonna call me?
00:08Hello, hello, hello.
00:09And what's your name?
00:10Because you're rude as hell.
00:11No, you're rude as hell.
00:12What's your name?
00:13You're rude as hell.
00:13What's your name?
00:14Stop, we're feeling it.
00:15No, because you're hella rude.
00:16No, you're hella rude.
00:17You're hella rude.
00:18He won't fly.
00:18You're hella rude.
00:19He's not flying.
00:20You're hella rude.
00:20He's not flying.
00:21Why am I not flying?
00:22Because I'm telling you you're hella rude.
00:24What's your name?
00:24Let me videotape you.
00:25What's your name?
00:26Perfect.
00:26Videotape me.
00:26What's your name?
00:27I'm trying to find out your name.
00:28You're not getting my name.
00:29No, because you're arguing with the people from Air Canada.
00:31I'm not arguing with you.
00:32I'm not arguing with them.
00:33You're arguing with the people of Canada.
00:33I'm just saying we're trying.
00:34We had Air Canada come over here.
00:36I tried to change it myself and I could not.
00:38Fine.
00:39There's nothing that we could do.
00:40You're here to help us.
00:42That's why we paid money.
00:43We're here to help us.
00:44And you refuse to help.
00:45I don't, I don't want, I don't want people that are arguing with you.
00:48I'm not.
00:48I'm not mine.
00:49I'm trying to talk to you.
00:50I'm trying to talk to you.
00:51I'm going to report to you.
00:52No, I don't want to talk to you because you're being rude.
00:53I refuse to go back to the agent.
00:55What's your name?
00:55I'm asking you, what's your name?
00:56You can't get my name.
00:57I'm not giving you my name.
00:59Yes.
01:01What's your name, ma'am?
01:05What's your name?
01:08I'm asking you for your name.
01:11I'm not going to leave until you come in.
01:14What are you going to say?
01:14What are you going to say?
01:15What are you going to say?
01:17What's your name?
01:19Let me call you.
01:20I'm asking you for your name so I can report you.
01:23You, you, you, you get doing it on a thing.
01:26I'm asking you for your name.
01:32Perfect.
01:33This is what United Supervisor does.
01:36Maybe we should call ICE on you.
01:38You're going to call ICE on me?
01:39Oh, say that again.
01:41Say that again.
01:41Maybe you need to be because you don't act like a citizen.
01:44Get away.
01:44Who are you going to call me?
01:45Hello, hello, hello.
01:46You're going to call ICE on me?
01:48You're going to get away.
01:48Say that again.
01:49She says you're going to call ICE on me.
01:50Call ICE on me.
01:51Sir, sir.
01:51I dare you to call ICE on me.
01:53Sir, sir.
01:53Call ICE on me, ladies.
01:55Call ICE on me.
01:56You want the police to get involved?
01:57Yeah, I want, no.
01:58I want ICE, like you said.
02:00Call ICE on me.
02:02Call ICE on me.
02:02Call ICE on me.
02:03Say it again.
02:04It's weird.
02:04Say it again.
02:06Say it again, if you got some guts.
02:08Get it out my face.
02:08Say it again.
02:10Get out my face.
02:12You're getting fired.
02:13You're getting fired.
02:13You're going to get away.
02:14You're getting fired.
02:15You get fired, and I'm suing you not.
02:17You're racist as hell.
02:18You're a racist.
02:19You're racist.
02:20You said no.
02:22You're lazy and you're rude.
02:24You told me to go get ICE.
02:26Call ICE.
02:26What are you waiting for?
02:27Get away.
02:28What are you waiting for?
02:28Get away.
02:29What are you waiting for?
02:30Get away.
02:30What are you waiting for?
02:31Come on.
02:31What are you waiting for?
02:32You need to call us.
02:33Wait, wait, wait.
02:34You're a racist.
02:36United Airlines has a racist customer service lady.
02:39She's lazy as hell.
02:41You're lazy and you're rude and you're a racist.
02:45You're a racist.
02:45What's your name tag?
02:46Let me get your name tag.
02:47You're a racist.
02:49You're super racist.
02:50You're super racist, baby.
02:52I'm sorry.
02:52Go to your mom.
02:53Baby, go to my mom.
02:54Go to my mom.
02:55I've been here trying to help you.
02:57No, no, no.
02:58You didn't help.
02:58Nothing.
02:59And don't touch me.
02:59Shut up for one second.
03:01You're damn racist.
03:02And you put your hands on me.
03:03Nope.
03:04You put your hands on me.
03:05It's not even my name.
03:06Stop.
03:07Stop.
03:07Stop.
03:08Stop.
03:08Stop right here.
03:09I'm going to ask you kindly to step back a little bit.
03:13Step back.
03:14Step back.
03:15We need to separate you.
03:16She needs to step back.
03:16Okay.
03:17Sir?
03:18Sir, you have to comply.
03:19I'm not moving.
03:20If you cannot comply here at the ticket counter, how are you going to comply on boarding the flight?
03:24It's already delayed.
03:26You're effective family, sir.
03:28Sir?
03:29You're not making your case anymore.
03:31I'm not.
03:32I'm just recording.
03:33I'm recording.
03:34And you put your hands on me.
03:35Yes, yes, you did.
03:36I got it on tape.
03:37You're putting that phone in my face.
03:39No, no.
03:39Okay, let's stop.
03:40Let's stop.
03:40You guys are allowed to record each other?
03:42Yep.
03:42But at the same time, let's not escalate anything.
03:45Stop.
03:46Mm-hmm.
03:47I got you.
03:48Yeah.
03:48Let's walk over there, sir.
03:49Let's walk over there.
03:50We'll let, we'll let, we'll let, we'll let, uh.
03:53Stop crying.
03:54Let's go over there.
03:55We'll let the chorus of silence.
03:56Baby, don't worry about it.
03:57Sir, it's not going to benefit your family.
04:00Don't worry about it.
04:00You just need to worry about your family first.
04:01No, this lady is rude.
04:02This is not how you get things done.
04:05I don't know how many years she got to jack her.
04:06She got some jacked up hair on top of that.
04:08If you cannot comply, if you cannot comply here, how do we expect you to comply on board
04:14the aircraft?
04:14Because I've been nothing but polite when I was here.
04:17I even thank all of them when we walked away.
04:19The guy over there, the guy over there from, from the air candidate.
04:23But that's not how things are resolved.
04:25She started getting attitude with him.
04:26He started getting attitude with her because she's like, she's like, I'm going to send
04:28him over here.
04:28She's like, I don't care.
04:29She, she just doesn't want to do her job.
04:31And, and she just complains.
04:33She doesn't do anything.
04:34And then she's going to sit there and tell me, I'm going to call ICE.
04:37So that's what she said.
04:39I need you to just look to the side.
04:40Let's go over there.
04:41Okay, come on.
04:41Because she's, okay, come on, come on.
04:43She's being rude.
04:44Like, why is she calling ICE for what?
04:46What are you going to call ICE for?
04:46They can call her too.
04:47Like, what?
04:48Okay, okay.
04:49Okay, let's go over there.
04:50Let's go over there now.
04:50You damn fool.
04:51You think you're going to get away with this lady.
04:53You know what?
04:54Say, say goodbye to all your, uh, coworkers.
04:57This is going to be the last time you see them at work.
05:00Because you're a ****.
05:01It's okay.
05:01Let's go over there.
05:02Let's go over there and stay away from the customers.
05:04Because we don't want to scare your daughter.
05:07Look at her.
05:07I know.
05:07Exactly.
05:08Yeah, because of her.
05:09Why is she going to call ICE?
05:10Like, call ICE.
05:13That's racist as hell.
05:14You guys are a big airline.
05:16And matter of fact, I'm sure you guys got cameras.
05:18You'll see the way I asked it.
05:20When I talk to you, I talk to you with respect.
05:21Ask all of them.
05:23Yeah, and we thought we resolved the issue.
05:24Because I ran inside to the lead office, to the Air Canada,
05:28and she communicated with that girl, and they resolved the issue.
05:31She was arguing, she was even arguing with, uh, with the guy from Air Canada.
05:36Yes, ma'am.
05:36She said it was reissued.
05:38So, yeah.
05:39Okay.
05:40Okay, so, try it again.
05:43I appreciate it.
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