00:00what happened particularly here in november december january was completely unacceptable
00:04and the way that southeast water responded to that was not acceptable that's a damning
00:10verdict from the water regulator that comes with a 30 million pound price tag the result of three
00:19separate investigations into southeast water that followed weeks of chaos between november
00:27and january where tens of thousands were left high and dry in tunbridge wells and wider kent
00:34their communications were confusing customers weren't able to decide how to deal with the
00:39situation they weren't able to make choices about how to find alternative water provision
00:44and when southeast water did provide alternative water supplies they did that badly as well the
00:51multi-million pound payout will fall on the shoulders of shareholders the money will then
00:57go back into addressing supply issues across kent but in tunbridge wells where many were left
01:04reliant on bottled water it's too little too late i think it would be wasted it would be wasted money
01:12like everything that is done here i think this is just incompetence generally and it needs to be
01:18addressed i think they should use that money to restore the water pipes and make sure that it's
01:24all up to date southeast water has committed to fixing its resilience and customer service
01:32speaking to the company last week the hope is that things will start to get better really sorry to all
01:39our customers you know and it's been a really difficult period for all our customers and for
01:42everyone who works at southeast water it's not the level of service we want to give and it's
01:46certainly yeah we want to try and make sure we don't have any future interruptions but we are
01:50doing short-term resilience and short-term changes to make sure that we can mitigate any
01:54issues in the short term improve our response but that's why infrastructure investment does take time
01:59to put in place we are trying to do that as quickly and as efficiently as we can you know
02:03and
02:03things will start to improve year on year months on businesses are still recovering from huge losses
02:10in peak season and with a hose pipe ban in place it's little wonder those living here are still glass
02:17half empty when it comes to southeast water
02:21ollie leader in tunbridge wells
Comments