South East Water boss admits ‘failure on primary duty’ to supply water

Evening Standard

The chairman of South East Water has admitted the company failed in its primary duty to supply customers with water after recent outages left thousands without drinking water.Bosses of the company were grilled by the Parliamentary Environment, Food and Rural Affairs Committee on Tuesday about their response to the multiple supply interruptions in Kent and Sussex.Tunbridge Wells suffered a sustained outage in November and December, with around 24,000 properties in and around the Kent town left without drinkable water for almost two weeks.

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00:18We accept that we failed in our primary duty and we could have done better.

00:28We failed our customers, we worked very hard to rectify that situation and we have failed and what's important is

00:42that we as an organisation learn from that in order that we don't fail at any point in the future.

00:51It is not right that we, I mean it is absolutely untenable for customers to be without water and whatever

01:03we do on alternative water, however good we are at alternative water, that does not substitute from a customer's perspective.

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