00:00Hiya, it's Dara from the cake store. I'm here to collect the money for your cake.
00:04Sorry, what?
00:07You paid a deposit for a chocolate cake about two days ago.
00:11Okay, yeah, but like, when you made the cake, it looked nothing like what I ordered it for.
00:16Like, it looked, yeah, like, I don't know why you're here, because like, you made the cake,
00:20and then you sent me a picture of saying, hey, the cake is done, but it looked nothing like what
00:24I asked for.
00:27Just to confirm, it was the 12-inch chocolate cake.
00:30Yeah, but I'm saying, I sent you a picture of what I wanted the cake to look like, and it
00:36looks nothing like that.
00:39Okay, well, that's a shame, but I'm here to collect your money. I'm very sorry about that, but I'm still
00:44here to collect your money.
00:45Okay, but collect what money? I paid a deposit, yeah? If anything, I should be getting a refund,
00:49because the cake you made, it looked nothing like the cake what I wanted.
00:54But you're just letting us know now that you're unhappy with this, you could have...
00:58Well, no, I messaged you saying, I'm like, is that it? And then you didn't reply.
01:03Didn't get the message, unfortunately.
01:05Well, I got the message of the cake looking horrible.
01:09Oh, well...
01:10Like, it looked nothing like what it was supposed to look like.
01:14I sent it to you, and you said, yeah, cool, we can make that.
01:17And it looked nothing like it.
01:18Oh, that's the cake that I picked up in the store for you, yes.
01:21What do you mean, the cake you picked up from the store? Like, sorry, what?
01:26I'm here to collect your money, please.
01:28Now, hold a minute, hold a minute.
01:30You just said that that is a cake what you picked up from the store.
01:33I thought that you freshly make the cake.
01:36I didn't make the cake specifically. I'm not a baker.
01:39I'm simply a customer assistant.
01:43I'm a bit confused here, yeah, because the impression I got from your company, okay, yeah, was that you guys
01:51freshly make cakes, yeah?
01:53I sent on Instagram, yeah, the picture of the cake I wanted, yeah?
01:57You guys said, cool, you guys can make that.
01:59And now you were telling me, yeah, this is the cake you bought from the store.
02:03Like, how does that, how does that even make sense?
02:07So, our cakes aren't made exact, there's, it's impossible that we make the cakes exactly the way they look like,
02:13of how you saw.
02:14Yeah, so then, like, why did you say that you can make that cake?
02:19We are human beings.
02:20It's not a machine that makes the cakes.
02:23I'm sorry that there was imperfections on the cake, but I'm simply here to collect the money.
02:27But beholden, now you're saying, though, yeah, that, like, you guys bought the cake from a store?
02:35Yes.
02:36So, how does that even work?
02:37So, then you guys don't freshly make it?
02:41I mean, business is business, what can I say?
02:44Okay, so then, like, why are you here, then?
02:46Because, realistically, from the deposit, you guys made at least the money back on what, on what you paid for
02:50it.
02:51I'm not, I'm not going to pay you a penny more, because, one, the picture does not look nothing like
02:54the cake I wanted.
02:55And then, also, two, as well, yeah, you've just admitted that you guys don't freshly make the cakes.
03:01Well, I mean, that is terrible.
03:04I'm going to call my manager now, because I can't.
03:06You signed this when you placed the order for your cake.
03:09You actually ensured that deposit was non-refundable.
03:13So, unfortunately, I'm still going to have to wait here and collect that money.
03:17I'm going to have to wait here.
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