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The Stclair speaks show featuring YAHAVY ST CLAIR. Special nearshore BPO guest Richard Blank

"Turn your Ideas into income, mastering your ideas will master your income." -Yahavy St Clair. The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today.


A serial entrepreneur from new york city I sold comedy tickets in the streets of times square new york city for seven years which has helped me turn my obstacles into opportunities with my gift for gab ability naturally I use my personality to showcase my comedic side in my content as a content creator promoting my podcast. I've done voiceovers for a cartoon project I currently recording in the process I love what I do and how I can pull people in as a speaker. Finding voices.com was the missing puzzle for me to find my power voice and bring life to the characters and roles I play.

On this episode of The StclairSpeaks Show, host Yahavy St Clair interviews special guest Richard Blank, the CEO and founder of Costa Rica's Call Center. The episode explores the theme "Turn your Ideas into Income, Mastering your Ideas will Master your Destiny".Key Episode HighlightsIndustry Focus: Deep dive into the world of nearshore Business Process Outsourcing (BPO) and customer experience (CX).Soft Skills Mastery: Discussion on telemarketing training, focusing on interpersonal communication and conflict management.Gamification & Leadership: Insights on boosting team morale and performance through gamification in a structured call center environment. Entrepreneurial Journey: Richard shares his personal story of moving from Philadelphia to Costa Rica to build a bilingual nearshore empire.

Yahavy St Clair: Host of The StclairSpeaks Show, a business podcast that interviews global industry experts, authors, and visionaries to map out their journeys to success.

Richard Blank: A nearshore BPO trainer, entrepreneur, and keynote speaker known for promoting soft-skills culture and strategic B2B/B2C communication.

https://youtu.be/1wFdOrNAuQ4?si=M3dWNtwV0M4BOt8H
Transcript
00:00my first thing is empathy i mentioned that before you have to treat people well
00:05and to give them dignity and job stability i can combo that into one thing the second
00:11thing is you need to be responsible financially you i could have overextended myself with all
00:17the bells and whistles but i wouldn't have been able to weather a storm i don't want to work out
00:21of a tent but i don't need to be in a mansion i need to be at a certain level
00:24where it makes the
00:25most sense for everybody and the third thing is to be successful is just to enjoy your life
00:32there's a thousand ways to make money i could have done it so many different ways but for me
00:39i get more out of giving than receiving i've done very well for myself but i really get more
00:46satisfaction when i'm feeding families or if somebody brings their mother here to pick them
00:51up after work i'll go downstairs and i'll talk to your mother and i'll say your hobby's the greatest
00:56he did this he did you almost have to pull me away from speaking with your mother because you know
01:02that's the gift that keeps on giving you know the mother's going to say to you young man you're in
01:06a
01:06wonderful environment you're in a wonderful environment you're in a wonderful environment you
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