00:00It's ridiculous, seems to be the underlying sentiment from residents queuing in Herne
00:06Bay to receive bottled water, after supplies under South East Water failed again.
00:12This is one of many moments the company has found themselves in hot water, after outages
00:18around the county struck during the hottest May bank holiday weekend ever recorded.
00:25Queues formed in Ultera Business Park, where the water collection was situated, while
00:29residents grew hot and bothered in their cars.
00:32How long have you been waiting for?
00:35About 20 minutes for now, but that's for now, see what happens, but...
00:40It just seems to be too much development and not enough investment in the infrastructure,
00:44but I think the reservoir at Waldo has gone over during that.
00:48The queue this morning was over the other side of the Thanet Way.
00:51I'll come to get it at 9 o'clock and I'll give up the deal.
00:54I've got a wife at home, she's just come out of hospital, she's had a bowel operation,
00:58so she needs to flush the toilet, so I need water this morning.
01:04It's definitely not as hot today as it has been throughout the bank holiday weekend,
01:09but it's still very warm, and residents have been telling me they've been waiting
01:13in their cars for up to 20 minutes until they're given bottled water.
01:18My car's telling me it's 22 degrees inside, and I've only been sat here five minutes,
01:23and definitely sweating, and these conditions aren't ideal if you've not had much water
01:27to drink in the first place.
01:29And for vulnerable residents who qualified to have their water delivered,
01:34Faith has also gone down the drain.
01:36Monday evening, we went to have the water for our tablets, and there was nothing in the tax.
01:44Couldn't take any tablets, we just didn't have anything out to take it with.
01:48And we didn't have any water until last night when a friend brought some around,
01:54and then they actually delivered last night on 11 o'clock.
01:58South East Water explained that the outages are due to increased demand in hot weather.
02:03They apologise and have asked for customers to only use water for essential purposes.
02:08That is drinking, washing, and cooking.
02:11But with rising temperatures here to stay, it seems likely that this summer could be the hottest on record.
02:18If South East Water are already struggling in May,
02:22could they remain in the hot seat all the way until September?
02:26Megan Shaw for Kane TV in Home Bay.
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