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Pound Shop Wars S01E03
Transcript
00:00The question I get asked mostly in here, believe it or not, is how much is this?
00:05How much is this?
00:08That is the truth.
00:09How much are these chamois?
00:13They're shops with a magical formula.
00:16It must cost more to me than what they're selling. How do you do it? I never know.
00:20Everything costs a pound.
00:22A pound for.
00:25Bargaining itself.
00:26And some people have fallen under their spell.
00:30Football!
00:32This is the most expensive shop in the centre.
00:34You buy one thing and you find another and then you find another.
00:37It's just so cheap.
00:38I like a bargain.
00:41There's now a pound shop in almost every town and city.
00:46Bloody brilliant.
00:47I love pound.
00:49But for Chris Edwards, owner of the Pound World Empire, it's war.
00:55It's an insult to everything we try and stand for. It's ridiculous.
01:00It's a cut price, cutthroat, battle for survival against giant pound shop chains and now the supermarkets.
01:08It was our breast sellers and now we haven't got it in again. Somebody's made a big boob somewhere.
01:12And as customers get more savvy...
01:14Sometimes they are smaller sizes to cater for the pound customer.
01:20It's a fight to find new tricks to keep the magic alive.
01:23We've saved a fracture by not including any underwear. She doesn't mind. She's got a smile on her face.
01:31The one in the red. Go and get her.
01:33It's a one pound crime spree.
01:35We actually have more stealing than what we have profit in the company.
01:38Chris is losing millions to shoplifters.
01:41I think they should chop their fingers off or something.
01:43And his rivals are even using his name.
01:46Oh my God.
01:48If you want to stay in business, it's quite clearly that can't carry on.
01:56Pound a bowl. Pound a bowl.
01:59Every bowl's a pound. It's champagne at lemonade prices.
02:06Chris Edwards, the owner of Pound World, started his career like this.
02:12These are nice. These are nice.
02:14Selling bargains on a market store.
02:17Do you like any of the house, darling?
02:18No.
02:19It's just a pounding place.
02:21Now he's flying high with over 200 stores.
02:26Shall I store this?
02:27Rah, it's all these.
02:29Rah, rah, rah.
02:31Rah, rah, rah.
02:33When you look at it, I'm amazed how far we've come in such a short time.
02:36I just keep thinking back to the market store.
02:39And I think, how the hell have we got here?
02:41You know, I can't even remember planning it or organising for it.
02:45It seems to have just happened.
02:46So all we've managed to employ, 4,000 people and more, amazes me.
02:55For Chris, business is a family affair.
02:59Hiya. Everything all right?
03:00He built this empire with his brother.
03:03But there's one person who's really in charge.
03:06This is my mum.
03:07Are you all right this morning?
03:08Yes, I am.
03:09Fine, thank you.
03:10Alice may be 86, but she clocks in every day to look after her son.
03:16Do you want anything?
03:18I'll have a slice of toast if he's available.
03:20I have no toast today.
03:21All right, just have a coffee then.
03:22We've all spent this week.
03:24Have to wait till next week for another loaf of bread.
03:27Being a family firm is very important because that's all I've ever been used to.
03:31I treat here like I would my own home, you know, because it's that personal to you.
03:36I would like to think that the whole staff thought as much about the business as we do.
03:43And I know just how he likes his coffee.
03:46Milky.
03:48It's just a family business and we all look after each other.
03:53Over in North Wales, one of Chris's managers has created her very own Pound family.
03:59I'm Sally.
04:00This is Pound World in Colwyn Bay.
04:02And I'm the store manager.
04:06Right, so this is Matt.
04:07He started as a Christmas temp.
04:08I did, yes.
04:09Can't get enough of the place.
04:10Definitely not, no.
04:11Comes in and works for free sometimes as well, don't you?
04:14Many earn just over the minimum wage, but Sally manages to keep them happy.
04:19The staff are nice and friendly and always there for each other and stuff.
04:22It's a bit of a laugh.
04:23That one.
04:24You know you want to.
04:25You're tempting me to.
04:26That lady comes in, she roots Wayne out and he helps her do her shopping.
04:30He's very good, he helps me a lot.
04:33Don't you mind, sweetie pie?
04:35I do, I do.
04:35I'll miss you, though.
04:39This is Stephen, the assistant manager.
04:42Okay, I should say assistant fool, really.
04:44Because we have such a laugh, the customers enjoy coming into the shop
04:47because they know they can have a laugh and a joke and join in with us.
04:50It's like one big happy family, but without the arguments.
04:57But the happy family is under attack by shoplifters after their £1 bargains.
05:03Sweets is obviously a big area that gets hit.
05:07Sunglasses is the same.
05:08As you see, it's quite empty, so somebody's obviously been trying to open that.
05:12It's an iPhone 5 case.
05:14There's one there gone.
05:15I mean, the bras, for instance.
05:16It's about 20, 25% of this product was stolen in three days.
05:21So it gives us a rough idea of what's going on in the shop.
05:24It's very frustrating.
05:26And the only thing stopping them is a cardboard copper.
05:30I think we're being robbed blind, to be honest.
05:32It's just ridiculous, the amount that's going through the doors.
05:36It threatens all of us.
05:38It threatens all our jobs.
05:40Everybody's hours, threatens your wages.
05:43It's unfair.
05:44If something isn't done, jobs will go.
05:49And Sally's isn't the only store getting fleeced.
05:54Look at this situation here, look.
05:56Crikey.
05:57Chris is showing Alice CCTV of shoplifting incidents.
06:02Look, he's opening the bag.
06:04She's just stuffing things in as quick as she can.
06:06She's nearly cleared her shelf.
06:08They've got a way we made her there.
06:10I'd love to have caught it myself then, too.
06:13I would have picked the biggest thing up.
06:15I couldn't hit her on top of that with it.
06:18Alice has a little bit of an issue with shoplifters.
06:24Can't get in the bag quick enough.
06:25Unfortunately, he doesn't know there's a member of staff behind him.
06:28I wish I could meet them.
06:31Just put me in a room with her lever with me.
06:33I've been up for murder.
06:35Did you pinch her?
06:36Yes.
06:37Finished?
06:38Yes.
06:38Well, I forgot what I was going to say.
06:40So you might as well carry on.
06:41It makes me mad.
06:42I know it makes you mad.
06:43I think they should put thief across the front of the head.
06:45Yeah.
06:47Chop the fingers off or something.
06:51Right, are you going to talk next?
06:53No, you talk.
06:54I'm not saying a word, another word.
06:57Because I'm too upset to talk.
07:01Right, well, fool me.
07:02The thieving is costing Chris up to £5 million a year.
07:07You know, £5 million.
07:09That's more than we earn.
07:10We actually have more stealing than what we have profit in the company.
07:13And to make things worse, some police forces aren't interested.
07:18You know, they don't want to come and apprehend it.
07:20Sometimes they actually say, well, it's only a pound, but it's not.
07:23If we want to stay in business, it's quite clearly that can't carry on.
07:27All this pilfering couldn't have come at a worse time.
07:31I mean, you've only got to look down the street,
07:34how many tillet signs there is and for sale signs.
07:36But there must be 20 shops closed, which just tells you the way it is, you know.
07:42Over 18 shops a day went bust last year.
07:45Now even some pound shops are struggling.
07:50When stores like Pound Stretcher start closing,
07:52it tells you how tough the old business is getting.
07:55But Chris sees opportunities.
07:58This is the M&S that we're looking at.
08:01He's scouting closed stores for sites to open new shops.
08:05If somebody said to me a few years ago,
08:06we'd be jumping in Marks and Spencer's shoes, I wouldn't have believed them.
08:09Right, here we go. Let's have a look.
08:16Opportunities are what they are and you've got to take them as they come.
08:19I don't think we've got an option, we've got to go for it.
08:22This store is planned as a strike on his arch-rivals just down the street.
08:27You can see the Poundland is down there.
08:29That's a big shop.
08:31US-owned Poundland is Britain's biggest pound shop chain.
08:35They've got 500 stores, almost 300 more than Chris.
08:41Right.
08:42About 5,000, 6,000 square feet, that one.
08:44How big is that? The one we're looking at.
08:46About 9,000.
08:47About 9,000.
08:47So, you can give as good as we get there.
08:50Poundland is probably our biggest obstacle.
08:52They're good.
08:53We think we're better, but with the big, they've got a lot of buying power.
08:56And that's why we've got to keep opening the stores to keep creating our buying power.
09:01Chris wants to open 50 new shops this year to stay in the game.
09:07If we just stood still now, we'd get engulfed.
09:12And he's spent millions on a new high-tech warehouse to supply them.
09:19It ships 200 million items a year to shops from Glasgow to London.
09:27These busy bees are called the pickers, supervised, quite appropriately, by Buzz.
09:33The pickers are these people that are flying round this building on what we call man-riders.
09:39And they're basically picking what the shops have ordered.
09:42That's why they're called pickers.
09:44There's one whizzing past now.
09:46Off he goes.
09:49And because he's seen us, he actually used his horn because he's supposed to.
09:52But if we hadn't have been there, he probably wouldn't have.
09:56Pickers have to pick up to 2,000 items a day to keep up with store demand.
10:01Say again.
10:02To help them go faster, they're connected to a voice-activated computer.
10:092, ready.
10:10It tells them where to go and what to pick up.
10:13Product check, needed.
10:147, 1, 0.
10:15Pick 1.
10:161, ready.
10:171, ready.
10:18The faster they pick, the more they earn.
10:21So they do what they can to save time.
10:242, ready.
10:25If you actually listen to it, the computer, they have them set up, they talk so fast.
10:28I have no idea what it's saying.
10:30No idea at all.
10:31I'm Charlie.
10:32Ready.
10:33Ready.
10:35But you can tell if you're going by when the computer's going wrong.
10:383, 3, 1 is incorrect.
10:39Oh, you...
10:42And I'm like, doesn't understand that.
10:45But talking to a computer all day turns them a little dirty.
10:50I have actually heard that they just randomly blow the words out.
10:54Oh, ready.
10:55So that's all.
10:56I don't get it.
10:57It's just words you say constantly repeating.
10:59You're constantly repeating them over and over.
11:024, ready.
11:032, ready.
11:03Say again.
11:05You're doing your sleep as well.
11:06That last tells me.
11:07That's not right, is it?
11:08No, it isn't right.
11:09But that's what happens.
11:10Ready.
11:10Say again.
11:11I do it all the time I'm going out of work normally.
11:13Just walking out ready.
11:16One ready.
11:17Ready.
11:18Could've just be turned to telly and they'll say ready.
11:20Ready.
11:21Ready.
11:21It's like Tourette's, isn't it?
11:23It's a weirdo thing, really.
11:25You do not know you're saying it.
11:27Say it again.
11:28Ready.
11:28Why would we blow that stuff out in the middle of the night?
11:30My missus would punch me like that.
11:32She does.
11:33It'd be my thumbstone.
11:34Ready to say it again.
11:36Ready.
11:43Over in Colwyn Bay, Chris has decided to crack down on the shoplifters eating away at his profits.
11:50My security guard starts today, so just waiting for him to arrive now.
11:55It's zero tolerance on shoplifting.
11:58He's replacing his cardboard coppers with some real-life muscle.
12:09I suppose I'm expecting him to be quite tall.
12:14I don't know.
12:15Athletic.
12:21So he's here.
12:23Hi.
12:24Good morning, it's Warren.
12:25I'm from Shawty.
12:27Warren has been an undercover store detective for eight years.
12:32He's keen to crack on.
12:37Just want to catch me first, get that out of the way,
12:39and then I can take a little bit of a chill pill and get a few more throughout the day.
12:47Chris's Liverpool store has also got a problem with shoplifters.
12:52Staff say it's one of the worst hit in the country.
12:55A lot of stuff got stolen yesterday.
12:57This morning we've had stuff stolen every single day.
13:01Yeah, it is a complete nightmare, to be honest with you.
13:03The thieves here have to get jiggy with the store's very own Will Smith.
13:08There's a seat.
13:09Sit down.
13:11It's only a pound item.
13:13Pay the pound.
13:14You can't see the cat you're stealing.
13:16I'll lock you up.
13:18He's regularly confronted with some of Liverpool's finest criminal minds.
13:24Come here, mate.
13:24Shop security.
13:25Come with me, please.
13:27There's a favour, babe.
13:28Security.
13:28Can you come back in the shop, please?
13:30Come on.
13:32Look, I'm security.
13:33Come on.
13:34Look, I'm with a stranger.
13:35Can you have a female member of staff, please?
13:38Put saucer out in the back, that's all.
13:41He needs eyes in the back of his head to catch this lot.
13:45You just dump.
13:46She just dump.
13:47Give the bag to that one in the red.
13:48Go and get it.
13:49The one in the red.
13:51Go and get it.
13:56Bring Erin.
13:58How many did you take?
14:00I don't know a bag.
14:01I only took one.
14:02You took one?
14:03I took one.
14:03You took one?
14:04How much stuff have they taken?
14:06A lot.
14:06For three young kids, a lot.
14:08Probably about £20 worth of stuff.
14:10These rascals have stocked up on some essentials.
14:13Fake eyelashes, cans of pop and Nutella.
14:17I'm going to get your mum's and daddy's phone numbers.
14:22I don't know them.
14:23Well, we have to call the police.
14:29Don't cry.
14:30What are you crying for?
14:32Please, please.
14:32Please, please, please.
14:34Well, if I get your mum's and dad's phone numbers,
14:36then there'll be no police.
14:37How about that?
14:37I don't know them.
14:39You just don't know them at all?
14:41No.
14:41Spit down on me nan's grave, I don't know them.
14:44I don't know them.
14:45Don't cry.
14:46Don't cry.
14:50See you after.
14:51You'll be all right, baby.
14:53These gentlemen will look after you.
14:54It's time for a telling off by the coppers and their very angry mums.
15:04Londonderry in Northern Ireland is the latest battlefront in the pound shop wars.
15:11Recruitment manager Francis Dove is here to prepare for a new shop opening.
15:16Oh, this is it?
15:18Wow.
15:19This is massive.
15:20Yeah.
15:20This is about 5,000 square feet.
15:22I think it's a good location for us, and I think it was worth waiting for there.
15:25Yeah.
15:27Poundland already has two stores here, and Pound World wants a piece of the action, but there's
15:33a problem.
15:34Just this one on the right-hand side.
15:36Oh, my God.
15:39Where did this come from?
15:42This isn't one of Chris's shops, but it's got the same name, and some of the styling is
15:48familiar, too.
15:49Have you seen the uniform?
15:51Oh, they've got star buys.
15:53I know.
15:53Oh, my God.
15:54It's unbelievable.
15:56Oh, well.
15:58They might be looking for a job soon.
16:00Chris must be told.
16:05Hi, Chris.
16:06Hi.
16:07How are you doing?
16:08It turns out Chris knows about the other Pound World, and he's contacted the owner.
16:13Mark, have you got a minute?
16:14Yeah.
16:15Yeah.
16:15If you can just fill us in, can you tell us exactly what he said?
16:18Yeah, of course.
16:19Yeah.
16:19He said he's been using that name for years and years and years, and that he's in no
16:25ways, he copied us.
16:26So, you know, let's make sure that we put the pressure on him.
16:29We'll confirm to him.
16:30But you've got to get it shifted by this date, because that's when we're opening.
16:33But the owner says it's simply a coincidence, so they decide not to change the name.
16:41As Warren hunts for shoplifters in Colwyn Bay, Sally and Steve are dealing with a special
16:47delivery.
16:48Ferret, let me come in and drop me off the pie.
16:52Oh, oh, oh, yes, it's in the warehouse.
16:55This lady brings in food for her favourite staff.
16:58Why did you bring them pies?
17:00They're going to feel sorry for us.
17:02Because I can't get out.
17:05The team is often so busy, they can't go out to buy lunch.
17:09Well, she got me a meat and potato, and Wayne's got a steak one.
17:12So I think I'll be swapping that out.
17:14Well, I'll go and tell Wayne that you're after a steak pie, and you can come and eat it before
17:18you get your hands on it.
17:20I'll go and lick his pie now.
17:27Where's she gone?
17:31You're not going to lick his pie, surely?
17:34My pie.
17:35Steve would eat pies all day if he could.
17:37Pies are good for you.
17:39Thanks, yes.
17:40Steve needs all the pies he can eat to keep up with some of the store's livelier customers.
17:46Kids, the end of my life.
17:48But the place just gets trashed.
17:51It's the school holidays, and in pound shops across the country, kids are out in force.
18:05They just come in and throw everything back down again.
18:08She's spinning the basket off.
18:10You've just got to go around and keep redoing everything.
18:14Do you want this one?
18:15No.
18:17A car?
18:17No.
18:19Sometimes you can hear them when they don't get their own way.
18:24George?
18:25No.
18:26Look at that.
18:27They didn't pull the lenses out of that.
18:28How much is this?
18:29Everything's a pound.
18:30They're not a terribly good quality, but you only pay a pound, so you can't expect a lot.
18:35This?
18:35No.
18:36What are these?
18:37No.
18:38This one?
18:38No.
18:39These ones?
18:40No.
18:41No.
18:42Car arranges?
18:43No.
18:45You spend ages on time.
18:46Sometimes it can feel like it's never-ending.
18:48Oh.
18:49Where?
18:50Where?
18:50Where?
18:51There?
18:52This one?
18:53Yeah.
18:53Are you sure what?
18:54Yeah.
18:55Football.
18:57Football.
18:59Trashed again.
19:01It's all the trash.
19:06Kids' toys are very, very important to us because, obviously, we sell thousands and thousands.
19:10In fact, there are over 100,000 toys packed away in Chris's warehouse.
19:17A pound is pocket money, so if we haven't attracted the mum and dad in by what we've got an
19:22offer
19:22for them, kids are pretty strong to drag them in on our behalf.
19:26The new delivery has come all the way.
19:29The new delivery has come all the way from China.
19:30The new delivery has come all the way from China.
19:30Chris and Bayer Daniel are taking a look.
19:33That is phenomenal, really.
19:35That is phenomenal, really.
19:35Looking attractive, looking colourful, and it's passing the safety test, and we sell thousands.
19:42They order in bulk to keep prices down, and that's only the start.
19:47Every single part of this doll has a cost.
19:49The cost of the wool for the hair, the cost of the beads for the eyes.
19:52We decide the quality of the clothing that goes on, and what hair, how many strands are
19:58it down for that detail.
20:01But the kids' party is under threat.
20:04Anything that's made with plastic is oil-based, and we all know the price of oil is constantly
20:08going up.
20:09So to keep selling toys for a pound, they're making them a bit smaller.
20:14We're not saying they get these shorter, but they might just get a touch thinner.
20:18And that's not their only trick.
20:22We've saved a fraction here by not including any underwear.
20:25She doesn't mind, she's got a smile on her face.
20:29Back at the office, there's a crisis brewing.
20:34It's not business at all, it's just purely simply to put a spanner in the works, and
20:38it has caused unrest in a lot of shops.
20:41Finding and keeping good staff is tough, and now a big discount chain is trying to
20:47poach some of Chris's best people.
20:50All together there's been nine incidents so far.
20:53So have you lost any?
20:54I've lost two.
20:56You know, if you imagine the devastation it would cause if we lost nine managers.
21:00They're definitely trying to unsettle us.
21:02Three of our managers have been offered all the same shop.
21:04They're playing games aren't they then?
21:06So I just think we should try and stamp it out now before it gets any worse.
21:12The poacher has even been fishing in Colwyn Bay.
21:18I've got something to tell you.
21:21Go on.
21:23I've been offered another job.
21:26You don't know that.
21:27No, I'm not.
21:28Yeah, you are.
21:29No, I'm not.
21:30What?
21:32Flagship store.
21:3320% pay rise.
21:34Can't afford to say no, can I?
21:36Because I'm going to go for an interview on Thursday.
21:43You're just mean.
21:44I know.
21:45Not too happy about it like, but I can't force her not to do it.
21:52Everybody would miss her.
21:55You should be alright.
21:58I feel really torn.
22:00It's more money and it's a challenge because it's a shop from the very beginning.
22:07But again, I absolutely love the team here.
22:10They're all brilliant.
22:16I'm following a gentleman which I believe has put his items in a bag.
22:22For one member of the team, things are looking up.
22:26Warren's stalking a suspicious looking pensioner.
22:33Can't see him looking at the moment.
22:36He's got to be 100% certain before he can pounce.
22:40He had it.
22:42But I don't know if he dropped it.
22:45A sneaky peek inside the suspect's bag confirms it.
22:52So, I'm just doing a stop outside my store.
22:55Excuse me, sir.
22:57Excuse me, sir.
22:59Store security from Pound World.
23:01I wonder if you mind coming back into the store with me so I can have a little word with
23:04you.
23:04I've seen you with a pink vanish in your hand, which I've seen you put in there.
23:08I'm going to carry it.
23:09You haven't paid for that, so I'd like you to come in with me.
23:12Yes, I'll go pay for me.
23:12Well, it's a bit too late for that now, sir.
23:14It's a bit too late for that now.
23:16If you'd like to come with me.
23:17It's a big bust.
23:19He's nicked a tub of vanish and a bag of toffees.
23:25This is what you took.
23:26I know you didn't pay for.
23:28And that is why they're left there.
23:30You got one?
23:31Good.
23:32He went in his bag to put his other items in the bag and he could clearly see they were
23:35there.
23:36So he could have said, oh, I actually have forgotten.
23:37OK.
23:39Not really.
23:40OK.
23:41Come with us.
23:42Come with us.
23:43We'll sort you out.
23:44All right.
23:45All right.
23:45We'll sort you out.
23:47OK.
23:53I mean, all he took a pack of special toffees.
23:57Pound.
23:59A pack of vanish.
24:00He's now vanished to local police station.
24:03Listen.
24:03Beware.
24:04Don't do it.
24:05It's where you go.
24:05Pound land saved two quid today.
24:08So I'm starting.
24:09Pound world, not pound land.
24:11Pound world.
24:12Nice one.
24:13One down.
24:13Minute to go.
24:14See you in a minute.
24:21In Liverpool, Will Smith is close to bagging his 100th shoplifter.
24:26She had 60-odd pounds worth of dairy crunch.
24:29She was charged and taken to court.
24:32Across the country, the new crackdown on shoplifters appears to be working.
24:37This male stole a roll-on deodorant.
24:40That's my mum.
24:42This is our gavish-gone thief.
24:44Over 300 people have been arrested and thefts are down.
24:48Two boxes of cream eggs.
24:50Theft of a tin of mackerel.
24:53I think it's dinnertime for me.
24:55I'll see what Ryan's love has made me for.
24:58It's lovely.
24:59It smells lovely.
25:02While I'm having my lunch, I'll still be watching would-be criminals.
25:19The new store's opening in Derry, and customers can't help comparing it to other pound shops.
25:28Well, we're very similar in price.
25:32This one here looks...
25:35What's that bag more, do you see?
25:37Fantastic.
25:38Fantastic, yeah.
25:41Chris has flown in to see his newest store.
25:46But first he checks if the rival Pound World has changed its name.
25:52Right, we're here.
25:54So we've gone from Pound World to Pound Giant.
25:58It's original, it's good.
26:00Just, you know, have your own identity and we'll have ours and we're all happy.
26:04With one big problem overcome, Chris can do what he looks best.
26:08Open a new shop.
26:11Right, let's see what we've got.
26:13Just notice we've got some, as usual, we've got some lights out.
26:16I notice these things, it gets to me.
26:20Yeah, yeah.
26:20Oh, there we go.
26:22Let there be light.
26:23There we go.
26:24There we go.
26:24Let there be light.
26:25Yeah.
26:26This is his 183rd store.
26:29How are you painting your shop?
26:30All right, good.
26:31Very good, in fact.
26:32Very good.
26:32Looks great.
26:33Can you press me out?
26:33Yes, very much.
26:34Can you press me?
26:35Of course.
26:36Deirdre.
26:38Only another 290 needed to catch up with Poundland.
26:44I'd like to see a full basket.
26:48But there's another battle Chris has already won.
26:52Two weeks after a rival tried to poach her, Sally has decided to stay.
26:58Oh, I'm very proud of this shop.
26:59It's just a really nice shop to be.
27:01The people are nice.
27:02It's just great.
27:03The package being offered wasn't good enough to tempt her away.
27:07If somebody was to leave, I think all of us would feel it really, really deeply.
27:13You know, there'd be sort of like a link missing from the chain that runs it.
27:18It's...
27:18I don't know.
27:19I've never felt like that about where I've worked before.
27:22It's me and Sarah now.
27:23That's good news for Steve.
27:25Life returns to normal.
27:31Two steak pies, please.
27:33It's lunch time.
27:34Two bats as well, please.
27:35Today, Steve and his mate Mally are treating themselves to a gastronomic delight known only to a select few.
27:42Get in.
27:43Pie back.
27:45Get a mince beef and onion pie in a bath.
27:48They're good.
27:54Mmm.
27:55Ah.
27:56Oh.
27:56Can't take you nowhere.
27:58No.
27:59Oh.
28:00Dropping my eyelids now.
28:02Got him.
28:03Top notch, mate.
28:05Always hits the spot.
28:07Really nice.
28:11Next time...
28:12They're monsters.
28:13The supermarkets are coming after Chris.
28:16They're chasing everybody's business and they're just building them.
28:19know when to give up a battle in middle england gets ugly i think it's unfortunate that a pound
28:23shop has come to harrogate and chris comes unstuck we've got we've only got four tills
28:31hopefully people don't get the wrong impression pound shop wars continues on thursday week that's
28:38the 27th of february tomorrow you tricked me that was me what do you want you all these people i've
28:47already told him that we got another word from you all right please just let me go ask you a
28:50question
28:51who are they more to the point who the hell are you stacy's back in an hour-long eastenders tomorrow
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