00:34Welcome to EastWestConnect. We're highlighting business and economic opportunities in Kazakhstan and the wider Central Asian region, connecting with Europe
00:42and beyond.
00:43Kazakhstan ranked 24th out of 193 countries in the UN Global E-Government Development Index in 2024, and 10th in
00:52the Online Services Index, alongside leaders such as South Korea, Denmark and Estonia.
00:58Beyond rankings, the real story is adoption. Over 70% of the population uses the eGolf portal, or SuperUp, with
01:06around 5.5 million citizen requests processed each year.
01:10This digital infrastructure is also translating into economic gains.
01:14In 2025, IT service exports increased by 65%, reaching nearly €1 billion. With digital government solutions playing a growing role,
01:24exports could reach €4 billion by 2029.
01:28To look ahead, we're joined by Rostislav Konyashkin, the first Vice Minister of Artificial Intelligence and Digital Development of Kazakhstan.
01:37Mr. Konyashkin, welcome.
01:39Hello.
01:39What will the changes look like in the digital public services sphere with the introduction of the new national strategy
01:46on large-scale digitalization and AI implementation?
01:49In this digital strategy, we must re-engineer about 40% of all public services and implement AI tools in
02:00producing these public services also for the governmental agencies.
02:03Also, we think that the data that is used for providing public services must be recombined because right now, you
02:14know, every governmental agency wants to keep their data by themselves and interconnecting all these data, producing much better results
02:25for all the systems and products in one governmental platform.
02:31The government aims to increase digital service exports to €4 billion by 2029.
02:38What role will digital solutions play in this and are there any plans to scale abroad?
02:43And when we are talking about exporting GovTech, it's not like, you know, export eGovMobile or eGovPortal because if we
02:54want this product to work, we need a lot of other products and systems to be ready.
03:01And so we think that GovTech will lead export of products of Galaxian companies, but also we want to export
03:11products of our IT ecosystem.
03:13Also businesses, startups, and last year we have done about 1 billion US dollars export to other countries.
03:25So we think that collaboration between businesses and GovTech solutions would be the best way to export IT production.
03:35Mr. Konyashkin, thanks for your time.
03:37Thank you.
03:39Kazakhstan is rolling out a one-stop AI interface for public service delivery.
03:45Here is the story.
03:48Kazakhstan has launched a chatbot, LMGPT, allowing citizens to access public services through a conversational interface like ChatGPT.
03:57Instead of navigating complex forms, users can submit requests through simple prompts.
04:02The AI agent processes these requests using access to relevant personal and family data while integrating services across government systems.
04:10LMGPT eliminates bureaucracy and accelerates processes.
04:14Currently, citizens must navigate long chains of requests for over 400 services across 20 systems.
04:20Currently, the AI agent covers basic life events such as childbirth, changing family status, and applying for social benefits.
04:27For example, when registering a child for a nearby school, users can complete the process through the platform and confirm
04:34it with a digital signature.
04:35Data privacy is maintained within a closed encrypted network.
04:39While the concept of a single AI window for government services is not entirely unique, Kazakhstan's level of implementation is
04:46higher than average.
04:47LMGPT positions Kazakhstan as a global frontrunner, extending well beyond Central Asia due to the sheer scale of its sovereign
04:54technology stack.
04:55Kazakhstan plans to expand LMGPT beyond government services, integrating it with businesses and second-tier banks, turning it into a
05:03universal assistant across public, financial, and commercial sectors.
05:09We spoke to Alia Ospanova, the general director of the Digital Government Support Center, to see how AI is scaling
05:16across government services.
05:19AI doesn't need to understand who is the owner of this puzzle, but it just resource this puzzle, giving the
05:28correct and legal framework generated, evidence-based answer for the asking person.
05:34Also, we apply two-factor authentication on top of that as a technology in order to ensure the high-level
05:41encryption of the data which is being processed.
05:45What new digital solutions should we expect in the near future, and how can AI help remove bottlenecks?
05:51Recently, we held AI Governance Cup, where we had 184 requests from different industry players who are already implementing AI.
06:03The top AI solutions at the moment, if I may mention them, except EGOF AI, which is very successful, we
06:09have AI tax consultant, we have AI legal consultant, we have AI for energy, developed by Kigog, for example, as
06:19a national company.
06:20And this is something that we are trying to implement across the industry, since our main aim is to make
06:27our country an AI-driven country, an AI-native nation.
06:32The main three pillars, which are absolutely necessary to implement an AI in any country, and to make it socioeconomically
06:43impactful, should be at place, what we currently foresee in my country.
06:49So, number one is the infrastructural framework, where we say that we have this sovereign local supercomputer, domestic one, which
06:58is based in Kazakhstan and is 86th in the globe.
07:00We have to place the legal framework, make it the blueprint for the industry to play in the area of
07:11AI, so we launched the digital code, the law on AI, drawing and outlining the frame of how to work
07:18with artificial intelligence in the country.
07:20And number three, what we have to follow is the human capital, which is critically important to build an AI
07:31nation.
07:33In the past year, we have trained over a million Kazakhstani citizens, from school children to students, from political leaders
07:42and politicians to the CEOs of national companies.
07:48Mrs. Panova, thank you so much for your answers today.
07:51Thank you so much.
07:54That's all for now. See you in the next episode of EastWest Connect.
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