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Customer Wars - Season 8 - Episode 13: Noise Nonsense Engsub
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00:10Do not sit here, in front of my gym, and cause disturbance, oh, you.
00:17Calm down.
00:17Don't look at you, you're on point, like your property.
00:21You're not allowed in here.
00:22Relax.
00:23You're not allowed in here.
00:24You're not allowed in here.
00:26You're not allowed in here.
00:26You're not allowed in here.
00:28Oh!
00:30See you.
00:34I come in here all the time.
00:36You're not allowed in here, somebody right here.
00:38Why would I defend somebody I don't know over someone I come in every day almost to have
00:43a nice calm battery with?
00:45He has excellent customer service.
00:49Successル hacemos hardware, to get it faster, I don't know.
00:55What's good?
00:55Customer complaints are at an all-time high.
00:59You ****-s установ控ine.
01:01Putting workers on the defensive.
01:04And with labor shortages, supply chain we owe, and a 40% rise in violent retail crime, it's
01:12an all-out battle at the check-out.
01:18The customer is always right.
01:20Call the couch.
01:21It's just plain wrong.
01:23I am a customer!
01:24I'm a customer too, Becky.
01:29In the world of customer service,
01:32relationships matter, and some employees
01:35will go out of their way to make a connection.
01:41Perhaps offering to entertain customers
01:43while they wait for an order.
01:47Or...
01:48One, two, three.
01:50Happy birthday to you.
01:54Helping to make their special occasion...
01:57Happy birthday to you.
01:59Happy birthday, dear PP.
02:03Even more so.
02:04Happy birthday to you.
02:09And while these extra touches can certainly brighten
02:12a customer's day...
02:1442...
02:1743...
02:1944...
02:20Oh, my gosh!
02:25They can also bank some serious goodwill for the employee,
02:29should the need ever arise.
02:31No, ma'am, I better take a call this morning.
02:34In a fast-food restaurant in Texas.
02:37You are absolutely a liar.
02:39You caught all of it.
02:40She didn't come on and die.
02:41Yeah, and as soon as I was walking out,
02:42he told me that I need to go out.
02:44Look at this.
02:45Do you know how that made me feel?
02:48An employee is being confronted by three women
02:51because, according to this customer,
02:53he made a rude remark about her weight earlier,
02:56which the employee denies.
02:59What kind of person does that to a woman like her?
03:03Yes, sir.
03:04Sit down here.
03:05I'm a person.
03:06Yeah?
03:07Well, you tell somebody that they need to go on and die.
03:10You did not tell that person.
03:11You and your ma'am?
03:11A common person did.
03:12You know what I did?
03:13Yes, you did.
03:15No, ma'am.
03:16Yes.
03:16What kind of woman did you tell us?
03:18Why did you tell us?
03:30I got a pickup.
03:32I got a pickup.
03:32I got a pickup.
03:32A mobile pickup.
03:34Why would she make that up?
03:36Oh.
03:37Why would she make that up?
03:39I got a mobile pickup.
03:40When the customer apparently told them the story
03:43after returning to work from the restaurant,
03:45they decided to come to her defense.
03:48Why would she make that up, Quinn?
03:49Why would she make that up?
03:51No, it's Quincy.
03:52Quincy?
03:53Quincy, why would she make that up?
03:54No, Quincy.
03:54It's Quincy.
03:55My Quincy, darling.
03:56We're not going to insult you.
03:59Why would you insult her?
04:00I'm going to insult you.
04:01Yeah.
04:02Why would you insult her?
04:03Why would you tell her to go on a diet?
04:05I did not tell the young lady that.
04:07What are you speaking about?
04:09I was going to tell you to deny it now.
04:11But the offended customer is not the only one with defenders.
04:15I'm recording for you.
04:16I come in here all the time.
04:18You're not going to defend this young lady right here.
04:20Why would I defend somebody I don't know over someone
04:22I come in every day almost and have a nice,
04:25calm water he went.
04:27He has excellent customer service every time I've ever been in here.
04:31Though the man filming was also not present for the alleged remark.
04:35The sudden change in dynamic appears to turn the situation on its head.
04:39This is...
04:40Oh, there you go.
04:42Oh, there you go.
04:42Oh, there you go.
04:43Oh, there you go.
04:45Oh, there you go.
04:46And the offended customer walks off.
04:48Well, maybe you want to tell her that you need to go on a diet.
04:51Just as another customer appears to come to the employee's defense.
04:55No, I did not say that.
04:57You're not telling me the truth.
04:59No, ma'am.
05:00No, ma'am.
05:00I'm telling you, you get the customer service.
05:01You get the customer service.
05:02Well, I get the customer service every time I come in here.
05:07Seemingly outnumbered, the woman filming leaves.
05:10Wow.
05:11This is crazy.
05:12I've never been doing anything like that.
05:14The loyal customer who defended the employee posts the incident on social media.
05:19Yeah.
05:20You don't tell somebody that they need to go on a diet.
05:22You don't tell them that they need to go on a diet.
05:24The video draws millions of views,
05:26with many commenters praising the fast food employee's grace under pressure.
05:31I did not tell them that they need to go on a diet.
05:33What are you speaking about?
05:34Well, so you're going to deny it now.
05:36Why did she make that up, Quentin?
05:38Why did she make that up?
05:39But regardless of what actually happened.
05:42Come on in.
05:43As soon as I was walking out,
05:45he told me to come in here.
05:47While the woman filming may have confronted the cashier
05:49in an attempt to have her colleagues back.
05:52You're not going to defend.
05:53You come right here.
05:54Of course.
05:54She had no idea how many other customers would ultimately have his.
05:59He has excellent customer service every time I've ever been in here.
06:09Noise from businesses can be harmful to health.
06:12And thanks to the Noise Control Act of 1972,
06:16many cities across the U.S. have ordinances in place,
06:19like quiet time from 10 p.m. to 7 a.m.,
06:23decibel caps,
06:24and higher restrictions in areas zoned as residential.
06:28Whether caused by work outside.
06:31It's past midnight.
06:35Like construction.
06:39Why?
06:40Or actually within or around a place of business,
06:43like a bar or restaurant.
06:45It's currently 4 a.m.
06:47And I cannot sleep because your establishment is blasting music outside so loud.
06:54Keep in mind, I live across four lanes from which your outside speakers
06:59are allowing sound to travel into my bedroom.
07:03Event space.
07:09Or even a gym.
07:12It's 6 a.m. in Illinois.
07:17And an officer walks into a gym near a residential area to make a simple request.
07:23Do you want the gym?
07:25Do you want to turn it down real quick?
07:26No.
07:27Do you want to turn it down real quick?
07:28No.
07:29No.
07:30No.
07:31No.
07:31No.
07:32No.
07:33No.
07:33No.
07:34No.
07:36No.
07:37No.
07:47No.
07:47No.
07:49No.
07:50No.
07:51No.
07:51No.
07:52No.
07:53No.
07:53No.
07:53No.
07:54No.
07:54No.
07:54No.
07:56No.
07:56No.
08:00No.
08:01louder a second officer arrives within minutes followed by a third and a fourth
08:31problem all i was not sitting here all out of my gym and close instead of you don't me don't
08:40with me today no there you are yes you are all i was sitting here staring at my these guys
08:46don't
08:46pay 50 you know you think that's why i walk up here for no reason what the are you gonna
08:50do to me
08:50you ain't gonna do what the are you doing rolling 4d yes you're at me i'm starting
08:57oh man shut the up all of that's just for the idea the gym owner is frustrated by the police
09:03presence
09:05you're about to get sued for harassment you're disrupting my you are disrupting it
09:12you are causing the scene if you give this officer your information with that frustration
09:17you're not allowed in here is the least of his problems
09:43you are disrupting it at a gym in illinois the owner is locked
09:51in a dispute with officers responding to a noise complaint you're not allowed in here and when
09:57he tries to walk away the officers attempt to restrain him finally doing so
10:12with the help of a taser
10:26gym member steps in to confront police
10:41as all four officers still struggled to handcuff the man step back
10:50more gym members approach to voice their concerns to the officers
11:15the officers continue to go about their business
11:24and with the man now secured in handcuffs the police prepared to place him in the squad car
11:33you're gonna do all this everybody there was cool with you no one yelled that you were anything you provoked
11:40that whole thing you know according to the police report one of the officers sustains a minor
11:45abrasion on the inside of his bottom lip during the struggle
11:48in the case
11:52the gym owner is charged with two counts of resisting a peace officer
11:59according to court records county prosecutors filed a motion to drop the criminal complaint
12:04and the charges were dismissed and while the case is closed the lesson is clear
12:12responding to a police complaint with a level head
12:25and while it is certainly the exception rather than the norm there are myriad ways that customers can be involved
12:34in an accident while in a place of business
12:43and the same is also true for employees
12:50and while most businesses do their best to avoid such incidents there are some threats
12:56that are nearly impossible to predict in canada all right thank you very so much
13:03it's 1 30 pm at a phone repair shop as a customer in the store chats with one of the
13:08owners
13:08while heading toward the door yeah let me know if you figure out a way of being able to sneak
13:13out of
13:14the country the owner's husband and co-owner of the store sits toward the back while an employee is in
13:21between
13:21the two worst comes the worst well we're heading for like the mountains in idaho while it may seem like
13:26a relatively
13:27quiet moment it's about to become significantly less so
13:37all right thank you guys so much
13:40at a phone repair shop in canada
13:44the store's one customer heads out the door
13:55multiple security cameras record
13:58as just moments after the customer leaves the store
14:01this silver car appears to speed up
14:05and drives straight into the store
14:10according to news reports while the male store owner receives some scratches and bruises from being
14:15pushed into the wall his wife is unscathed mostly because as luck would have it she moves her chair
14:24seconds before the car plows through the store
14:28incredibly allowing the falling wall to just graze her without causing any serious injuries
14:45the store employee also appears unharmed according to media reports the driver is assessed by emergency
14:52crews and cleared of injuries the incident is still under investigation it is unknown what caused the
14:59vehicle to crash but in a statement to the news the owner says nobody really got hurt so we can't
15:06complain too much
15:08a great reminder that if you're ever in a ground level store with ample parking
15:14it never hurts to keep one eye on the lot outside
15:27every year millions of customers travel to africa for safari adventures
15:33fueling a billion dollar industry built on the promise of getting closer to the wild than ever before
15:44oh and while this is often a life-changing event for those lucky enough to book one of these outings
15:51it's not always the kind of life change one might be looking for
16:04in botswana partners larry unrain and jeff melvin are with a group on a canoe safari in the okavango delta
16:14the elephant home to africa's largest elephant population it was actually a birthday present for
16:21me for my 50th i was looking forward to seeing animals at a fun safe distance
16:28it did seem a bit sketchy though to be hopping into this little boat when there was elephants and hippos
16:36and the crocodiles all around but i was gonna trust our guides that we were in good hands and we
16:42weren't
16:43gonna do anything that was gonna put us in danger for me it was a bucket list thing i'd always
16:48wanted to
16:49get there sure enough it doesn't take long for larry and jeff's boat to come within about 30 yards of
16:55an
16:55elephant we pulled up to the elephant and it was eating grass that was in the water it seemed to
17:02be just
17:03doing its thing we were head on and i was in the front so i think at that moment that's
17:10when i thought
17:10we kind of met eyes
17:20when the ears went out and i i knew we were in trouble
17:31within seconds the guides react quickly back paddling the canoes to protect the tourists
17:39but despite the race to safety the elephant is closing the distance fast
17:55in botswana's okavango delta partners larry unrain and jeff melvin are in a boat with a group of tourists
18:03all of whom are in a desperate dash to escape a charging elephant
18:10you're not gonna outrun the elephant the elephant's bigger than you i'm in this tiny little boat
18:15despite the best efforts of the guides to back paddle the boat to safety
18:20they're no match for the speed of the elephant
18:32jeff took the brumby yeah and my immediate thought was i brought him out here for his birthday
18:38and i get him killed as a group of tourists scramble in the water the guides try to hustle
18:44them to safety making loud noises to deter the elephant but it's still in full charge mode and then
18:57slams into a tourist in the next boat oh no the elephant charged at that point
19:11it was pretty terrifying in the moment elephants when in the wild one provoked or when they're
19:19needing to defend themselves they will charge you hold you down push you down and then basically
19:27stomp you to death poor guys continue to shout to try to scare the elephant off the woman and then
19:36she popped up again and she was on her feet and she was luckily walking on her own power
19:42and that's when the elephants run away into the bush
19:48and that's when i realized there was uh babies like just beyond there because the grass was really
19:53tall so we couldn't really see everything according to experts elephant mothers are fiercely protective
20:00of their young oh no so it wasn't random aggression it was protection
20:11miraculously the woman makes it out alive she just got really lucky because we were in water
20:17and hadn't it been for the water being as deep as it was and the mud being as soft she
20:22definitely
20:23wouldn't have survived okay are you okay the tour company has not made a statement regarding this
20:31incident but larry and jeff are grateful for the quick response the two boat pullers basically they
20:38went to hero mode and if it wasn't for them we probably wouldn't be here talking
20:42i was so joyed that i was still alive and i i was like wow i think we somehow survived
20:50this
20:50completely completely unharmed an important reminder that when it comes to getting up close to the
20:55wild humans are guests and not always in control we're miles and miles and miles away from
21:03any kind of town or civilization and we're we're in their space
21:09in africa will come at you and humble you really fast
21:13you
21:14you
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