00:00Tiana Patovich says salon owner Awa So owes for the return of money she paid for dreadlock braids.
00:08You had to take it out because it was too tight and you were in discomfort.
00:12You went to her shop the next day.
00:13The shop was closed.
00:14You took it out yourself.
00:15You went back in a timely fashion and you want your $240 back.
00:19Yes, sir.
00:20Your response is?
00:21Okay, she called me a day before her appointment.
00:26She asked me if you can do dreadlocks.
00:28I said yes. For the natural locks, to start it, we paid $75, like I said.
00:33We're not there. We're beyond that.
00:34She came to your shop. She paid you $240.
00:37She came back and she spoke to you and she told you on the 21st that she wanted her money
00:43back.
00:43It's a relatively close period of time and she said she had trouble.
00:48So don't go back to $75. She paid you.
00:51Okay.
00:51Put it in. Then she went home and her scalp was in pain and she took it out.
00:55Okay.
00:55She called me. Actually, she came the next day at the shop, but she said she wanted to change the
01:01style.
01:02Now she wanted to burn it, the ends. The style comes like that. At first, we did it like that.
01:08The next day she came, she said she wanted to burn it because somebody told her the dreadlocks, we have
01:13to burn the end.
01:14And we did burn the end. She never mentioned her hair was hurting.
01:18Just a second. It doesn't necessarily affect your lawsuit, but when you went back on the 19th, did you have
01:26another procedure?
01:27Yes, Your Honor.
01:28Yes.
01:28It was unwinding.
01:29Just a second. You went back the next day to have another procedure.
01:33Free of charge to fix their error.
01:35Just a second. You went back the next day to have another procedure.
01:40And you had another procedure. Describe the other procedure that you had done.
01:45The same day that I had left the shop, the hair was unwinding. And it was coming undone just loosely.
01:50So the next day I went in, I said, there's two strands that are unwinding. Can you just wind them
01:56back up? Fix the error.
01:57And they said, yes, of course. And they said, we wanted to burn the ends and you did not let
02:01us burn them yesterday.
02:02And I said, okay, well, then burn the ends if that's how you do it.
02:05Just a minute.
02:06Yes, Your Honor.
02:06Let's go back. So when you had it done on the 18th, the stylist did in fact recommend that you
02:13burn the ends in order to keep it from unraveling.
02:16She said, you can.
02:17Just a second.
02:18And you said, I don't want to do that.
02:20I said, if I don't have to, then no, I will not do it.
02:22Okay.
02:23You went back the next day and you said, I see that they're unraveling. You're going to have to burn
02:27the ends, which they did.
02:29Yes, Your Honor.
02:29Didn't charge you any more money because it would have been included the first time on the 18th.
02:33Yes, Your Honor.
02:34Now, between the 18th and the 19th, when you went back to burn the ends, I assume you had no
02:39problem with your scalp.
02:41It was in pain. They told me it would go away the next day on the 20th.
02:45Who told you that?
02:46The stylist did. She said it would be one to two days of pain and then I would be fine.
02:51One or two days of pain. Anyway, Ms. South, you're a business lady. How long have you had your shop?
02:58Ten years now.
02:58How many stylists do you have?
03:00I got five.
03:01Make a good living?
03:02Yes.
03:03Perfect.
03:04You have a dissatisfied customer. She came back in a relatively short period of time.
03:08I would assume that she took it out herself because she was uncomfortable.
03:12Didn't anticipate that there would be discomfort when somebody wraps your hair, burns the ends, pulls it, does whatever they
03:21have to do with it.
03:22I mean, I don't understand why people do all that stuff.
03:24Okay.
03:25Anyway, the smart thing to do is to give her money back.
03:28Mm-hmm.
03:29Judgment for the plaintiff in the amount of $240. We're finished.
03:32The smart thing to do is to give her money back.
03:37The smart thing to do is to give her money back.
03:37The smart thing to do is to give her money back.
03:37The smart thing to do is to give her money back.
03:37You
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