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00:04so the doctor says we can freeze it or we can leave it you know but it's totally benign
00:10and I'm like doc I've had this my whole life and holy moly I'd miss him if he was gone
00:22anyway one Moscow mold I mean mule hey maybe that's what made me think of this you know
00:32you can touch it if you want do you have any tops with long sleeves what because I showed
00:39them moly ringwald hey maybe that's what made me think about it Steve how are we coming along
00:47with the new menus because these old ones are looking pretty ratty well as you know we've
00:51always used Jimmy's Paper Palace because you like to support local businesses and I like to be
00:55treated like a prince so I called Jimmy senior even though he turned the business over to his
01:01son Jimmy jr. because senior started the business and junior is not a people person right anyway
01:07turns out the business closed because of Jimmy jr. no covet but I'm sure jr. didn't help
01:17have I told you about his gambling problem Steve are we getting new menus or what tomorrow miss busy
01:25thank you now what Emmett refuses to cook this steak medium well Emmett the cow's already dead I'm not
01:35gonna humiliated okay everybody happy checks this afternoon in my office happy checks that sounds fun
01:49they're not their performance reviews I'd call them unhappy checks but nobody would show up well I'm not
01:59prepared for that oh honey you don't have to be there's no reason for everybody hating both of us
02:04no I should be in there with you we're co-owners that means we share everything even the unpleasant stuff
02:10okay fine but remember when they get mad sticks and stones may break your bones words will never hurt me
02:18no I'm telling you they have sticks and stones
02:29sometimes it feels like a big old fight to get through the day and sleep on through the night
02:37but here you'll find a place that'll surely lift your spirits
02:48so how often do we do these happy check review thingies oh not often it's kind of like flossing
02:54you only do it when you need it that's not how flossing works at all I don't know it just
03:01feels so weird
03:02criticizing people who are like family well sometimes mama and daddy have to yell at the kids for peeing in
03:09the tomato plants nobody here is doing that right but I had a cousin that did get in trouble for
03:18that
03:18we stopped eating salads at their house okay yeah we're not actually going to yell at them though are
03:28we oh of course not well maybe Emmett iron sharpens iron but you don't have to be here I mean
03:35offer
03:35still stands no we're in this together okay so who's up first okay Steve you're up I got you a
03:44little
03:44gift just because I'm a nice person who likes doing nice things for other nice people uh-huh that's sweet
03:55are they are they for both of us okay Steve when we ask you questions you answer with
04:05way too many details okay if I may defend myself you may not just knock it off okay
04:12fine fine you know what these are for nice people you bet tell him that he's up
04:24yikes that was a little rough what are you talking about I mean you just tossed it out there hey
04:30Steve
04:31we have a problem with you here it is he's a big boy he'll be fine
04:48here I got you these completely independent of Steve Emmett you need to stop hooting and hollering
04:58at the customer whenever they order food in a way you don't like well if I don't yell how are
05:03they gonna
05:04know they won't they'll eat the food they ordered without your opinion they'll pay for it and we'll
05:11call it a restaurant fine and we know it will be delicious because you're such a great chef keep up
05:21the good work soldier war is hell what was that all about a compliment not surprised you didn't recognize
05:34it do you have a problem with the way I'm doing these reviews no as a matter of fact I
05:41do you're
05:42upsetting people nobody likes criticism but we get over it just like I'm gonna get over the way you're
05:48talking to me right now if you compliment someone before you criticize them and then end with a
05:56compliment people tend to take the criticism much better it's called a compliment sandwich and it
06:01totally works tons of studies say so mm-hmm seriously who are these people doing these
06:06studies cuz they sound like a bunch of whiny babies to me can we just try my way please you
06:13know if it
06:14works isn't it worth it taking a little extra time to spare someone else's feelings fine but if it
06:20doesn't work I'm sending you some of my cousin's tomatoes so how'd your review go well apparently I
06:32take too long to give answers to very simple questions details are necessary without them you have no context
06:40without context you don't have understanding and without understanding you have nothing well I guess
06:46they'd rather live in ignorance thank you how'd yours go well I'm not supposed to complain about
06:52customers who are idiots what you worked really hard on your recipes you're entitled to get upset when
07:00someone doesn't appreciate them you should be able to talk as much as you want because you're a funny
07:06little guy and you're a tall man who speaks the truth oh are the baby's feelings hurt after a little
07:16criticism let me play you a sad song on the world's smallest cello you're supposed to play the world's
07:30smallest violin that looks like you're brushing your knees well I don't know how to play the violin
07:36because my mom said playing the violin would make me look like a giant well we're not being babies we
07:43can
07:43take criticism yeah I just don't like it you want me to give you a little advice no always expect
07:53the
07:54worst you can't get too low if you're already living in the basement baby listen to your your mom
08:03Gabby you're up all right McAllister give it to me straight I can take it I warmed up earlier by
08:13FaceTiming my mom with no makeup actually Gabby Isabella will be leading your review ah okay Sanchez
08:24hit me where it hurts Gabby you are one of the best bartenders I've ever seen
08:38okay the customers love you the staff loves you I mean even the mean guy who delivers the beef
08:44loves you well he's not so bad once you figure out which eye to look at
08:52you're a valuable part of this team and we are so so lucky and so so grateful to have you
08:59wow um okay this is the best day of my life thank you guys yeah hang on you hadn't finished
09:10your
09:10sandwich you what there is one thing we'd like you to work on we feel that sometimes you tend to
09:21overshare a little with the customers overshare how do I overshare well like that time a customer
09:32ordered a Reuben sandwich and you told them how you dated a circus clown named Reuben dumped you at
09:39a Greyhound bus station he claimed there was no room in his car and everyone knows that is a lie
09:48time to slap on that other piece of bread what we really want you to carry away from here is
09:55that you
09:55are a vital piece of the happiest place family steal the best day of your laugh okay I'm confused you
10:06complimented me then you criticized me but then you complimented me again exactly yes why are you
10:15playing with my mind you lowered my defenses so I wasn't prepared when you kicked me between the
10:24cello holders and here I thought gluten-free was the worst kind of sandwich liver and onions no onions
10:40are you nuts liver needs help it's wrong but you can't say anything are we suddenly supposed to not
10:49care this is insanity man I cannot believe them what what they say well after emotionally waterboarding
10:58me they said that I overshare with the customers you oversharing did they mean over caring you are not
11:11just a bartender you're a therapist a psychic a minister your personal stories have probably saved
11:19lives maybe pull it back a little bit hey can you guys keep it down in there the customers can
11:27hear
11:27you out here oh really well don't tell the bosses or it'll end up on my next happy check what
11:33do you
11:34mean well Dakota I can't help but notice that you were not called into the office why is that
11:39because you're perfect or because you're a spy I'm not a spy well well well look who thinks he's perfect
11:50I don't think I'm that either I'm just like you guys I've got tons of flaws name one well one
11:58time I
12:00I'll tell you what you couldn't come up with a life fast enough yeah sorry undercover boss but I
12:08ain't signing a waiver you guys gotta help me I need a happy chick a bad one what's gotten into
12:18you
12:19everyone's ticked off for you guys and they think I'm a spy that's crazy if anything you're a teacher's
12:28pet down they might hear you wait hold on what do you mean everyone's ticked off at us I don't
12:35know
12:35if I should say why not they already think you're a spy oh man this must be why James Bond
12:43doesn't
12:43have any friends oh where are you going I'm going to go talk to them I don't want them upset
12:52I think
12:54if I explained to Steve and Emmett that their reviews weren't as bad as you made them sound
12:58they'll feel better so you think this is all my fault how do you explain Gabby's reaction can we
13:04ever explain Gabby's reaction Isabella listen to me talking to them is only going to make it worse
13:10the best thing we can do is just leave them alone yeah I'm gonna go talk to them
13:18well I hope they listen to you better than you listen to me
13:26I just don't find it fair when I tried to do it in the nicest way possible oh I'm sorry
13:32I can't
13:33take a criticism unless you tell me how wonderful I am first Isabella let it go no I don't want
13:40them
13:40to be upset especially because my critiques weren't even that big a deal okay what what was that
13:52come on ladies where I come from snorting leads to hair pulling I just think it is really easy for
13:59certain people not to expect other people to get upset at those certain people when those certain
14:05people never have to get criticized by those other people now are you certain people and I'm other
14:13people or am I other people and you're certain people all I know is it is really easy for you
14:19two
14:19because you never have to get criticized but is that what's bothering you yeah well would it make
14:26you feel better if you all got to criticize us yeah wait no we don't want to do that what's
14:33the
14:34problem it only seems fair yeah Bobby what's the problem it only seems fair I don't have to be fair
14:41I'm the boss last time I sat in a circle like this I was only allowed to use my first
14:49name
14:52so what the heck is this again well just as Bobby and I had some suggestions for you about how
14:58you do
14:59your jobs we thought you might have something to say about how we do our jobs yeah well not to
15:04your
15:04face did you prove this sure I mean I don't know whatever just join the circle I think what Bobby
15:13means to say is that we are walking into this with open minds and hearts and closed fists we are
15:21doing
15:22this so that there are no hard feelings and everybody feels heard well I would just like
15:26to say Isabella that that is truly admirable you're a real leader oh well thank you except you build
15:37people up just to tear them down you're like a Taylor Swift revenge song really you didn't see that coming
15:47Gabby I'm not just trying to build you up I actually think you do a great job okay save it
15:52sister
15:54I'm not falling for that crap anymore it's not crap it's I have a complaint
16:01in conversations you always have to have the last word I don't think I do that believe me you do
16:07agree to disagree you just did it maybe move on to friendlier shores okay but he's wrong
16:18you haven't said anything yet oh well this ought to be good can't wait here what Benedict Arnold has
16:23to say about our dear leaders I'm not a spy exactly what a spy would say to himself in the
16:29mirror
16:30practicing how not to sound like a spy Isabella you put a target on my back oh hang on I
16:38was in there
16:39too it's okay Bobby he's just making an observation yeah whatever you need to tell yourself to sleep at
16:44night sweetie are these the sticks or the stones okay y'all picked on her enough doesn't anybody have
16:52anything bad to say about me I do why the hell would you agree to Isabella's stupid idea okay good
17:00session I am going to go and and and I'm going well y'all happy now that you made her
17:13cry kinda yeah
17:17well I'm not your boo-hoo complaining was not enough you had to go and only pick on Isabella there's
17:25a good
17:26reason for that we're scared of you I'm not oh yeah I meant you're a big old tough guy we
17:35get it so does
17:36that girl out there crying I'm not proud of that well you shouldn't be y'all are some of the
17:43best people
17:44I know and you attack the one person that was just trying to help you I feel terrible you should
18:08there you are I thought you ran out in the alley I did but the trash has a bunch of
18:16cabbage in it
18:17right now so I thought I'd just wait in here well you have every reason to they were way out
18:24of line
18:25no they weren't they were just doing what I asked them to in a really mean unspiteful way
18:30oh honey you only did that because you care so much I mean I also did it because I know
18:39that
18:39criticism hurts my feelings and I don't want to make another person feel that way I get it but you
18:44need to weather the storm people being mad at you is just part of being the boss I just don't
18:50take it
18:51personally you're right I know don't get down on yourself you bring out the good in people that's
18:59why we love having you around so much okay why are you grinning like that because I think you just
19:07gave me a compliment sandwich wow Bobby learned something for me you keep grinning like that I'm gonna
19:19give you a happy check just be sure to compliment me like you learned gotta be really right to leave
19:28a
19:28room like that yeah she's really right Isabella I have an update on that stove repair okay Siri set a
19:4015-second timer I called the guy wheels last time but he's out sick so I found another guy who
19:45can do
19:45it but we're gonna have to open up early because he has to get out of here by 9 to
19:49get to his brother's
19:49wedding it's the brother's third marriage and nobody likes the bride but he's still gotta go and don't fix it
19:54on Tuesday great well done Steve thank you at first I thought I needed 20 seconds but then I
20:04talked to my cousin's dog sitter and he said ding Isabella unhappy Kathy just ordered a sex on the
20:14beach and she still has no idea what I did in Tahiti I'm proud of you Gabby I am keeping
20:21it all in
20:22I'm probably growing a tumor but my tips are up 20 percent I think those performance reviews are
20:30starting to pay off mm-hmm Bobby look Emmett won't cook a steak medium well again Emmett what did the
20:39narc tell you I just said no I didn't call the customer an idiot like I wanted to I got
20:46this
20:47am it stop your hooting and hollering and give the customer what he wants you got it boss see I
20:58learned something from you too Dakota you care too much about what other people think that's something
21:04you can work on thank you do you guys hear that Isabella really gave it to me
21:13you
21:14you
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