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00:23We have glasses on with me, we should be able to see.
00:26And I want a lard, so make this correctly before I shove it down your damn throat.
00:32I'll you up.
00:37Hey guys, guys, guys.
00:38Stop pushing it.
00:41I'm being serious here, man.
00:43I know you're being serious.
00:44Yeah, yeah, stop it.
00:45But, I mean...
00:46I'm not letting you jump.
00:47Okay, it's over.
00:50Hey, come the f*** out!
00:53Hey, Brandon!
00:56Ah!
00:57Yeah.
00:59Yeah.
01:00Customer complaints are at an all-time high.
01:03You f***ing tons of fish.
01:05Putting workers on the defensive.
01:08Oh!
01:09And with labor shortages, supply chain woes, and a 40% rise in violent retail crime.
01:16It's an all-out battle at the checkout.
01:22The customer is always right.
01:25Call the cops.
01:25It's just plain wrong.
01:27I am a customer!
01:28I'm a customer too, Becky!
01:29Ah!
01:33According to one restaurant industry blog, 91% of customers who are unhappy with the food establishment
01:39simply won't return.
01:41While 4% will voice their complaint to staff.
01:45Like this moment.
01:47We're in a large.
01:48That is a large, man.
01:49No, this is a f***ing small.
01:51Where an employee surreptitiously captures an interaction with an unhappy patron.
01:56We wait, man.
01:56That's the most I could give you right now.
01:58We have f***ing glasses on, which means we should be able to f***ing see.
02:01Yeah.
02:01And I want a large.
02:02Yeah.
02:03So make the f***ing correctly before I shove it down your damn throat.
02:06Yeah, I got it.
02:06I'm sorry.
02:10What the f***ing is wrong with you?
02:12Get the f***ing up!
02:13And though most of these interactions remain between customers and staff, in some cases,
02:19a customer's dissatisfaction can affect everyone's dining experience.
02:25at a restaurant in Texas.
02:27According to one news report, a customer was reportedly served red salsa instead of green.
02:33Oh.
02:34Which somehow leads to a confrontation between two groups of female customers.
02:54And while some of their apparent male companions seem to try to break it up.
03:01that quickly devolves into its own fight.
03:06As the man in the gray shirt appears to try to pry the woman in black from the fray,
03:11some of the other men seem to get tangled in the struggle,
03:14which ends up pitting the man in the gray shirt against three other men in hats.
03:28The middle of the dining room has become a battlefield.
03:39And while other customers retreat to the edges of the restaurant for their own protection.
03:59It seems almost no area is safe.
04:07Finally, the fight appears to simmer down.
04:17And at least one of the men involved in the fight leaves out a side door, escorted by an apparent
04:23friend.
04:27It's not worth it, man. It's not worth it.
04:31But his exit is short-lived.
04:37As the fight once again threatens to reignite.
04:41Oh my God!
04:49Get in the car! Get in the car! Let's go!
04:56The companions of the man in the tank top finally convince him to vacate the scene.
05:01Which seems to bring the whole ordeal to an end.
05:07This is my food, eh?
05:08Unfortunately, anyone waiting for food might be here for a while.
05:12Damn it, this place up.
05:14As police and firefighters arrive on the scene soon after.
05:18According to the police reports, no arrests are made.
05:24And though the restaurant owner declines to comment, luckily, a news report claims that no one is seriously injured in
05:31the fray.
05:34Here's hoping the next time something like the wrong kind of salsa is brought to the table.
05:41It's not worth it, man. It's not worth it.
05:44The reaction from everyone involved...
05:47Oh my God!
05:50...is just a little more...
05:52...mild.
05:53Damn it, this place up.
06:02According to one survey, over 50% of younger customers prefer shopping methods that allow them to avoid other people.
06:10While another claims the mere presence of other customers in an establishment can invoke high levels of stress.
06:17...which unfortunately...
06:19Now I'll f*** you up!
06:21I'll f*** you up!
06:25...can lead to situations like this.
06:28Hey guys, guys, guys!
06:29Show them on the front door!
06:32Guys, stop! Stop! Stop! Stop! Stop! Stop!
06:36Stop!
06:36And while it's unknown what exactly ignited this fight at a DMV office in Florida...
06:41...you still want some more? You still want more, bitch?
06:44It's clear that even the most minor affront...
06:52...can very quickly spin out of control...
06:57...at a gas station in Michigan...
07:00...this is $1.99?
07:02Yeah.
07:03...a man trying to check out...
07:11...is confused by the final price on a can of soda...
07:15...even after the cashier shows him the receipt...
07:17...which, according to the police report...
07:20...includes a $0.10 bottle deposit fee...
07:29...and when a fellow customer waiting in line gets involved in the exchange...
07:34...on groceries?
07:35Well, he's got proof right there.
07:37Yeah, no, there ain't no tax on groceries.
07:39No, there's not.
07:40Quit saying that, man!
07:41There ain't no tax on groceries.
07:43There ain't no tax on groceries!
07:46...there ain't no tax on groceries!
07:46Things escalate quickly.
07:48Well, he's got it!
07:49Get in there! It ain't none of your business!
07:51Get out!
07:52What the f*** you talking to?
07:54You!
07:55You put your hands on me...
07:56...what the f*** thing you didn't talk to me like that!
08:00...what the f*** you don't know me!
08:08You!
08:08I don't feel a f*** you!
08:10I'm gonna kill no f*** you!
08:12I don't feel a f*** you!
08:16You!
08:22You!
08:23Oh, .
08:25When the man in the hat exits the store.
08:28Sorry, sir.
08:30The other customer appears stunned
08:31at how the situation unfolded.
08:34Oh, Lord.
08:36I apologize.
08:38Unfortunately, it's not over yet.
08:41Oh, .
08:43No, no, don't leave me.
08:46Don't leave me.
08:52You guys should have $8 kidney chain.
08:55At a gas station in Michigan.
08:58They're going to tack on groceries.
08:59Lord, they're not.
09:00What's saying there, man?
09:02When a customer inserts himself into a conversation
09:04between another customer and a store clerk
09:07about the price of a can of soda.
09:09What the you talking to?
09:10You!
09:12You put your hands on me.
09:13What's your ?
09:14You ain't gonna talk to me like that.
09:16That's my .
09:17Things get ugly fast.
09:19You don't know me.
09:20I don't feel it.
09:24Oh, .
09:26I'm gonna kill you.
09:28Oh, .
09:29That's it, that's it.
09:30You, .
09:35You, .
09:36.
09:39The man in the hat leaves the store.
09:41Sorry, sir.
09:44But moments later.
09:45I'm .
09:46I'm .
09:47No, no, don't.
09:48Don't .
09:48Don't .
09:50Don't .
09:50Don't .
09:50Don't .
09:50Don't .
09:53According to the police report, the man comes back into the store,
09:57this time with a gun in hand.
10:02Don't .
10:02Don't .
10:14Don't .
10:21Don't .
10:26Don't .
10:26But instead of deescalating the situation.
10:32She's also carrying a firearm, according to police.
10:49The three continue to argue.
10:53And the threats continue to fly.
11:03Until finally, the police are called.
11:13According to the police report, when officers arrive, they review the CCTV footage.
11:19And while the customer in the plaid shirt is not arrested,
11:24the husband and wife are...
11:30They're both charged with aggravated assault and possession of a firearm in commission of a crime.
11:36Their case is still pending, but it does serve to show...
11:44That the cost of a can of soda is not worth losing all shred of common sense.
11:50We can't act you for what?
11:52Because we argue.
11:54What were you arguing about?
11:55The price of the f***ing cost.
12:02Visitors to the island of Hawaii can experience one of the most active volcanoes in the world.
12:08Kilauea.
12:10Which has had frequent eruptions since the 19th century.
12:15And as its molten rock meets the cool waters of the Pacific Ocean, it results in dangerous effects.
12:22Everything from corrosive seawater plumes made up of hydrochloric acid and volcanic particulates as sharp as glass.
12:29To steam-powered explosions that can launch rocks and other debris hundreds of feet.
12:36And while this may sound terrifying, tour boats have approached these hotspots regularly.
12:42With most operations restricted to an approximately 330-yard distance from the point where the lava meets the water's edge.
12:50Though some boats risk a closer look.
12:54Near Pohowiki, a boat heads out for a pre-dawn tour, carrying a group of courageous tourists.
13:01According to news reports, the captain of this vessel has a special license to approach within 55 yards of the
13:08lava's edge, granted to the most experienced charters.
13:12And while officials warn tourists of the volcano's dangers, no one is expecting this.
13:30Just before dawn in Hawaii, near Pohowiki, a tour boat with a special permit to get closer to the point
13:38where lava from the volcano Kilauea meets the chilly Pacific Ocean allows passengers an incredible view of the awe-inspiring
13:45natural phenomenon.
13:49When suddenly...
14:00A massive explosion occurs nearby, sending a giant lava bomb of molten rock flying through the air.
14:09As it smashes through the roof of the vessel, blistering debris rains down on the panicked passengers.
14:24Seriously injuring one woman and causing minor injuries to others.
14:34The boat's medic and two surgeons who happen to be on board rush to aid the woman with the broken
14:40leg.
14:41Okay, can I get after me that's not injured or not in the seat?
14:44You've got to go to the seat.
14:45You've got to go to the seat.
14:45You've got to go.
14:46It takes more than an hour to get back to the dock.
14:50Take four jackets, please.
14:53And when they arrive, the damages to the boat and tourists are evident.
15:00With ultimately 23 passengers wounded, including the woman who suffers fractures to her leg and pelvis from a two-foot
15:09chunk of rock.
15:10And undergoes multiple surgeries, according to a news report.
15:17One year later, several customers sue the tour company and a lawsuit for negligence is settled in 2021.
15:26The captain of the boat claims there are no warning signs prior to the incident.
15:31And he didn't observe any major explosions, so he navigated his vessel closer to about 250 yards from the lava.
15:39Due to the recent halt in lava flows to the ocean, there are currently no tours in this area.
15:47It's a tough lesson to all customers looking for some adventure.
15:52That paying to witness the power of Mother Nature up close may be exciting.
16:00But not always advisable.
16:11Millions of people around the world, 3.8 million according to one count, enjoy the thrill of skydiving each year.
16:20But when such a popular sport is also highly dangerous, it's paramount that safety measures are followed at all times.
16:29Like this situation in Nepal.
16:33Where a thrill seeker has apparently planned to throw himself out of a hot air balloon thousands of feet in
16:40the air.
16:46And while this can be done with proper permits and coordination, according to the balloon pilot, the passenger hit his
16:55parachute under his jacket and did not reveal his plans until the last minute.
17:14The pilot, who could be held responsible for any accident, refuses to let him go, but the would-be jumper
17:21continues to push.
17:37The pilot manages to hold on to the man while lowering the balloon back to Earth.
17:43Yeah, now we're not really high enough anymore.
17:46And while the snag in this skydiving snafu was entirely avoidable, there are some incidents that are nearly impossible to
17:54predict.
17:58In Zimbabwe, a student skydiver and her instructor are preparing to take a tandem jump out of an airplane.
18:10After a final high-five with the pilot, the duo take their lead.
18:17But immediately, something goes horribly wrong.
18:31In Zimbabwe, a skydiving instructor and his student take a tandem jump.
18:43But instead of free-falling away from the plane, the woman's harness appears to get stuck around the aircraft's landing
18:54gear.
19:04Leaving them hanging upside down, thousands of feet in the air.
19:11The instructor struggles to disentangle them from the wheel of the plane.
19:26Failing that, he pulls out a hook knife that can be used to cut the harness free.
19:50But the high speed and winds make it nearly impossible.
19:59After repeated attempts to cut through or unsnag the harness, in nearly eight minutes of hanging upside down.
20:14Though it's unclear how, the tandem skydivers break free.
20:40And are clearly thrilled to be alive.
20:44There are no statements from the company.
20:47And it's unknown if this student continues to skydive.
20:51But for those who wish to take on adrenaline-pumping adventure amongst the clouds, just remember...
21:00Anything that's this thrilling...
21:08Comes with a risk.
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