00:01A 67-year-old contractor lost nearly 20,000 ringgit after falling victim to credit card
00:07fraud involving overseas medical transactions in March last year.
00:12The victim, who only wanted to be known as Hong, said four transactions were detected
00:17on his credit card in 2025, comprising two successful payments to a hospital in India
00:23and two declined transactions in Europe.
00:26He said the successful transactions totaled 19,755 ringgit and 32 sen.
00:35I did not do any such transaction in India neither.
00:41I also scared this person is a scammer.
00:44After the conversation, I do call the customer service.
00:48I reported the same to them.
00:50They advised me first to block the card.
00:54Second, asked me to file a dispute.
01:00In their system, they found that, yes, this transaction went through.
01:06Two transactions went through but still imploding.
01:28Hong said he also filed a dispute with the bank and lodged a police report.
01:33But despite that, he was later charged for the disputed transactions, prompting him to escalate
01:39the matter by filing formal complaints and issuing a legal notice to the bank.
01:43He added that the bank proposed that he bear 50% of the disputed amount, but he rejected the offer
01:50as he did not authorize the transactions.
01:53Hong then brought the case to the MCA Public Services and Complaints Department.
01:58At a press conference on Wednesday, the department's head, Datuk Seri Michael Chong, said the public must remain vigilant
02:06when using credit cards, particularly for online transactions.
02:10All the things, very funny.
02:13Why they give time, adequate time to ask the bank to stop the thing, but yet the thing went through.
02:23This is something very funny.
02:25Number two, I want to let you know.
02:27Many, most of our cases, we refer to this Ombudsman, so-called Ombudsman, we refer.
02:35I want to tell you one thing, almost none of my cases are successful.
02:42None of my cases are successful.
02:44Please, because I want to know what this Ombudsman really meant for, make for what, I don't know.
02:51But very regret to say that none of the things are successful.
02:56Whether they already study the thing or already they just give an answer.
03:03To get more information, we have decided we are writing to Bank Negara,
03:08we are sending a delegation to meet up with Bank Negara on all this problem.
03:12Also present were three other victims who had experienced similar incidents.
03:17A 65-year-old housewife, known as Tan, was charged 17,997 ringgit after a transaction
03:26was made on her credit card at a retail outlet while she was at home in January.
03:31She said she received a notification about a purchase at a phone shop in Kuala Lumpur,
03:37after which she immediately alerted the bank.
03:40So after I told them, then I rushed to the merchant at New Central.
03:46Then I found, I checked with the counter, the counter said,
03:49Oh, it's a lady come and collect three phones, three Apple phones.
03:52So I said, take a CCTV and see the Chinese lady.
03:56But when I checked through, they gave me the receipt.
04:00The receipt is a company name.
04:01Company name and they have a owner's contact number and the name also given to me.
04:06So I immediately, the next day I went to report the police and I had signed up the
04:12receipt form and I forwarded it to MBank on the 5th of January.
04:17So the payment until then still floating.
04:20So I said, you stop the payment.
04:23But after 10 days, I went to their branch and asked them, how was it?
04:26They said, the staff officer helped me to call the customer service.
04:30The customer service still floating.
04:32The amount still floating.
04:33So I said, how come you didn't stop the payment since it's still floating?
04:36And I have literally got the police report to you.
04:38You have to spill from everything passed to you.
04:40And it's a genuine case.
04:42If it's not genuine, I won't, I won't dare to go and report the police, right?
04:45So in the end, the amount go through, went through and they already paid, paid the merchant.
04:53And they asked me to, they insist me to pay them.
04:55And they charge me interest every month, 600 over now, thousand over dollars.
04:59Now become 18,000 over dollars, they still charge me.
05:02They said, you still have to pay.
05:03Meanwhile, a 30-year-old salesman lost about 15,800 ringgit after scammers posing as bank officials
05:11tricked him into revealing his card details via a phone number provided in a text message.
05:18Believing the message was genuine, he shared his details with the number provided,
05:22only to realize he had been scammed when he noticed an unauthorized 1,000 ringgit deduction
05:28from his savings account.
05:30He said several transactions from his other accounts had already gone through by the time
05:35he froze his cards.
05:37In another case, a 30-year-old self-employed woman lost 7,455 ringgit after falling victim
05:45to an online scam involving a fake verification link.
05:49Identified as Woon, she said the incident began after she posted an advertisement to sell sneakers
05:55on a social media platform on a social media platform and was contacted by a purported buyer.
06:00the incident when she found a private investor in a personal relationship with all of the people
06:03he said the incident before the incident was dated.
06:08The contact us even after the incident went into a constant house,
06:10at the airport and the airport's hospital emergency in a while..
06:12The contact us even after the incident came to the hospital and the airport's hospital
06:12The incident was good at the airport's hospital,
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