00:00I get so excited when my doorbell rings and it's a delivery person delivering my package.
00:05However, my happy bubble often bursts when I see how damaged the package is.
00:11Global Trademag reports, despite it likely being unintentional,
00:15package damage is common in the shipping and logistics industry.
00:18Companies need to understand that package damage is an inevitable part of the e-commerce world,
00:24but there are preventative measures to take to avoid poor reviews
00:28or losing customers altogether.
00:30Yes, customers do need to understand that package damage is out of a shipper's control,
00:35but it's annoying and customers definitely spread the word.
00:38The cost of replacing damaged products can also be high
00:42and determine the future success of the company.
00:44If you're a company shipping items, collect damaged data to find innovative solutions.
00:50Pick the right-sized box, wrap items with protection materials,
00:54disassemble structures before shipping, get insurance and track packages,
00:59and clearly label the boxes as fragile.
01:01While you're at it, for the environment's sake, consider sustainability too, please.
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