00:00Hi, could I have a return ticket to Newcastle, please?
00:03Yeah, that'd be £140, please.
00:05Wow, that's quite expensive.
00:07What's the price, I'm afraid?
00:13Thanks.
00:16Hi, can I have a super-save-a-cheap-day-bargain-rover-triple-apex-off-peak-away-break-standby-return
00:21-to-Newcastle, please?
00:22Yep, that'll be £3, please.
00:30Sorry, hang on a minute. You just charged her £3. Did you charge me £140?
00:34Ah, yeah, that's because she asked for a particular type of ticket. You just asked for a standard return.
00:38Oh, right. Well, can I just change this for the type that she got, please?
00:41And what type would that be?
00:43Well, you know, the super-cheap-bargain-rover thingy.
00:46I'm afraid if you can't ask for it properly, I can't sell it to you.
00:49I'll see you later.
00:50Oh, yeah.
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