00:00Now here's the harsh reality.
00:02Most Wendy's aren't owned by the corporation.
00:05They're franchises.
00:07That means individual investors, often families,
00:10put hundreds of thousands of dollars on the line.
00:14When Wendy's says underperforming stores,
00:17what they really mean is shut them down.
00:20And the franchisees, they bear the brunt.
00:23One posted anonymously,
00:25I've been with Wendy's for 20 years,
00:28paid every fee, followed every rule,
00:32did every remodel.
00:33Now they tell me my store is hurting the brand.
00:37I'll lose everything.
00:38Meanwhile, Wendy's corporate reports optimized footprint.
00:43Stock price rises, executives get bonuses,
00:47and 8,000 workers lose their jobs.
00:50The system works as designed,
00:53except the people paying the price
00:55aren't the ones making decisions.
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