- vor 10 Stunden
On 17 April 2018, the left engine of Southwest Airlines Flight 1380 explodes, causing explosive depressurization and forcing the pilots to make an emergency landing at Philadelphia International Airport. A passenger dies after being partially ejected from the aircraft. The investigation traced the engine failure to a fatigue crack in a fan blade.
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00:00this flight became a life-threatening crisis in seconds an explosion rock
00:16Southwest flight 1380 the vibration was so severe I was not able to see any of
00:23the instruments throughout the airplane it was just screams of terror the cabin
00:30depressurizes I could feel the air being sucked out of my lungs everything became
00:37very very hot and very very cold at the same time as the pilots fight to regain
00:43control of their airplane flight attendants make a horrifying discovery
00:53Southwest Airlines
01:23flight 1380 is boarding for a trip to Dallas Texas Andrew Needham is a
01:30firefighter and paramedic on his way home after a family vacation in New York
01:35City we took a trip to kind of as a year-end to the completion of my
01:40paramedic certification school and so we decided that it would be a family get
01:44away row 14 just on the right Jennifer Reardon is returning home from a
01:50business trip to New York 144 passengers settle in to this sold-out flight
02:02in the cockpit the flight crew prepares the Boeing 737 for departure let's start
02:09the pre-flight procedures captain Tammy Jo Schultz has been flying 737s for 24
02:16years we're bound she's no ordinary flight commander Tammy Jo Schultz she is a
02:26formal naval aviator flew during the Gulf War Operation Desert Storm and also flew
02:32aerial firefighting aircraft before joining Southwest first officer Darren Ellis or
02:39has been with Southwest for 10 years he's a former Air Force major I love to fly
02:46we get to see the most amazing sights and be in a different place every time you go
02:53fly your leg this one's mine it's the second day of a four-day pairing for the
03:01crew first officer Ellis or will be the pilot flying this leg I was starting my
03:08day in the cockpit ready to go fly it was a beautiful day in LaGuardia actually the
03:13weather was was fantastic the crew flew in earlier today from Nashville the four
03:19hour trip to Dallas will be their second and final flight of the day flight attendant Rachel
03:29Fernheimer started with Southwest Airlines just two years ago I love my job I would have to say it's the
03:36people my favorite thing is to just kind of just be there for them and talk them through what they need
03:41me to or even just to have a laugh with them or cry with them Rachel is working with her
03:48colleague Shanique Mallory
03:49at 10 42 a.m. flight 1380 takes off on time
04:06be one rotate
04:09two turbofan engines power the Boeing 737 into the sky the airplane was almost to maximum weight the gas tanks were near full capacity and when you're in heavy airplane it does affect your performance it makes the airplane less responsive as flight 1380 climbs to cruising altitude
04:39controllers at LaGuardia hand the flight over to New York area controllers
04:44south west 1380 contact New York center one three three point four seven
04:49copy that 1380
04:5120 minutes after takeoff
04:5620 minutes after takeoff
04:58thank you
05:00everything changed
05:10we had a very large bang we had multiple warnings going off in the cockpit and a very severe vibration throughout the entire plane
05:27this flight went from being an absolutely routine flight into Dallas into a life-threatening crisis in seconds the plane depressurizes
05:40I could feel the air being sucked out of my lungs
05:45immediately it was very disorienting it was something that I've never had in my entire flying career
05:54first officer
05:56first officer Ellis or struggles to control the aircraft as it banks steeply to the left
06:00I immediately grabbed the yoke to stop the roll
06:03I was not able to see any of the engine instruments because the vibration was
06:12was so severe it was just a blur of colors and so I can't see anything
06:21still got it luckily it was a it was a clear day a very clear horizon and I was able to roll out of the bank and recover the airplane
06:31okay wings are back to level you're looking good
06:36at 32,000 feet the pilots need to determine what's wrong with their plane
06:41there's a lot of vibration the climb rate decreases the engine RPM was rolling back
06:47they very quickly knew that they had an engine problem
06:52emergency descent
06:53first officer Ellis or reduces engine power and begins a steep descent
06:59I know that we have a pressurization problem I know we have some sort of engine problem
07:04I don't know what else is going on but I know we need to start on our way down
07:09Southwest 1380 has an engine fire and is descending
07:14Captain Schultz updates New York air traffic control smoke in the cockpit could indicate an engine fire
07:21Tammy Jo thought it was smoke I did not think it was smoke at the time
07:27explosive decompression causes a condensation in the air which basically looks like a fog
07:33all right Southwest 1380 okay where would you like to go to which airport
07:38give us a vector to your nearest airfield
07:41okay
07:42we knew we needed to land the airplane as soon as practical
07:47I looked on my map display and saw two airfield circles that were very close
07:54except they were very small airports
07:58they may not have the appropriate fire and rescue crews there they may not have a long enough runway for us
08:07first officer Ellis or sees another option 70 miles away it's an airport he knows well
08:15I just pointed on my map to Philadelphia and she saw it immediately
08:22flight 1380 is now falling fast
08:29unsure of what's wrong with their aircraft the pilots update the passengers
08:36ladies and gentlemen this is your captain we're going into Philadelphia remain seated thank you
08:45tell you what I'm going to take it
08:48all right as commander of the flight captain Schultz takes control
08:52whatever she told me to do I was going to do she wanted to fly and wanted me to run the checklist and I was fine with that
09:00first officer Ellis or begins checklists for a severe engine failure or fire
09:06the problem engine engine one on the left side must be shut down before it can do any more damage
09:12auto throttle if engaged disengage that checklist calls for multiple steps disengaged
09:20you retard the throttle for the affected engine and then you have a fire warning switch
09:28which you will pull
09:29it's too easy to have something get overlooked in an emergency
09:34checklists are designed to be very efficient
09:37also ensure that the airplane remains in a safe state
09:41flight 1380 is 10 minutes away from Philadelphia International Airport and closing fast
09:48controllers in Philadelphia try to guide the flight to safety
09:52surface 1380 are you coming right in our extended file
09:55as the plane drops below 10,000 feet the crew no longer needs oxygen masks to breathe
10:02extended final the captain requests a longer approach
10:09so she and Ellis or have time to finish their checklists
10:12we got a couple of checklists to run
10:15I want to talk to the girls as well we don't know what happened back there
10:18you go talk to the girls I've got everything here
10:20you guys there hello
10:23I rang the flight attendants and I didn't get any answer
10:33I didn't know what was going on back there
10:35I got no reply from the back
10:37I'm really starting to get worried and I was so concerned that I was ready to get up to see what's going on back there
10:46before first officer Ellis or can investigate there's a call from the cabin
10:52hello
10:54the window is open if somebody is out the window
11:08flight 1380 is just 20 minutes into a four-hour flight from New York to Dallas Texas
11:16suddenly
11:19crisis strikes
11:21there's a very very loud noise that is repeating over and over again like a big loud pounding of the aircraft
11:31I didn't know what was happening
11:33it was metal on metal
11:35cheering grinding
11:37a noise that I hope I never have to hear
11:39I didn't know if it was going to be heavy turbulence if it was something wrong with the plane
11:43I knew that something was not right
11:45the cabin is rapidly decompressing as the pressurized air inside the cabin rushes to escape to the low pressure atmosphere outside
11:55what happens is the air in your lungs gets pulled out as well so you exhale a lot and it's very surprising to you
12:01passengers and crew need oxygen masks to help them breathe one passenger uses his phone to film the chaos in the cabin
12:13it was just screams of terror
12:17throughout the cabin of the airplane
12:19the noise was just immense
12:21the shaking was violent
12:23what's
12:25what's happening
12:26jump seats
12:27I see Shanique
12:28I didn't have time to really take a moment to look around
12:31before I was telling her to quickly take the jump seat
12:35my eyes got very heavy
12:38everything became very very hot then very very cold at the same time
12:43as the warm air that the airplane was making is evacuated and the fact that it's now 50 below zero outside it gets very cold very very quickly
12:53I could just feel a lack of oxygen surrounding me
12:57you just have to make sure that you are getting oxygen
13:01I was able to take my first good breath of oxygen before going out into the cabin without even thinking
13:08the cabin crew checks on the passengers row by row
13:12it's so noisy that it's nearly impossible to communicate
13:17I looked every single one of them in the eye and I just said you're going to be okay
13:23we are going to make it I'm here
13:25and at that point we didn't even know if that was true
13:29at row 14 the flight attendant is stopped cold
13:33we had a passenger that was partially out of the aircraft
13:39her seat belt was the only thing that was holding her into the plane at that point because everything from the waist up was outside of the plane
13:50we are going to be okay
13:51when an aircraft depressurizes all of that air is going to come out this now hole that was a window in the side of the airplane and it's an immense amount of force
14:01we are going to be okay
14:04passenger Jennifer Riordan has been pulled part way out of the plane
14:08I was trying to pull Jennifer back into the plane
14:11I remember saying it loud loud it's okay
14:15we have you you're going to be okay
14:17I just wanted her to somehow know that we were with her
14:22it's okay
14:23it's okay you're going to be okay
14:25help me
14:27passenger Andrew Needham a firefighter and paramedic acts instinctively
14:34the thought process that was going through my head was that there was a passenger in need
14:38and I was there to provide assistance
14:41Andrew Needham joins fellow passenger Tim McGinty in the struggle to pull Jennifer Riordan in
14:47my immediate reaction was to just reach in and grab for whatever I could and I was able to grab onto Mrs. Riordan's pants
14:57I was unable to get any leverage
14:59as passengers struggle to save Jennifer Riordan the pilots are unaware of what's happening in the cabin
15:06you guys there hello
15:11they were actually trying to call us but we were unable to hear that they were trying to do so
15:16I got no reply from the back
15:19finally flight attendant Shanique Mallory tries to make contact with the pilots
15:25hello
15:26a window is open and somebody is out the window
15:30everything pretty much just stopped
15:37it's not something that you're prepared to hear at all
15:41Tammy Jo and I just looked at each other
15:43and basically shock and disbelief
15:46okay we're coming down
15:50the life of a passenger is in grave danger
15:54you want the airplane on the ground
15:56you want it stopped and you want medical people on board to help
15:59the pilots must get flight 1380 on the ground as soon as possible
16:046,000 feet over Pennsylvania
16:09Southwest flight 1380 has lost its left engine and suffered a rapid decompression
16:16is everyone else still in their seats strapped down
16:21everybody is still in their seats
16:23but now the pilots face another terrifying problem
16:27we've tried to help get her in
16:30I don't know what her situation is
16:34the window is completely out
16:36passengers are still struggling to pull Jennifer Reardon inside the cabin
16:43we were pulling with everything we had
16:46we weren't getting anywhere
16:48the big factor for the passenger was that they went into very high energy air
16:55it's a 300 plus mile an hour wind
16:57they would be subjected to brutal forces
17:02slow it down to 210 knots right now
17:05in the cockpit first officer Elisor has thought of a way he can help with Reardon's rescue
17:10I turned to Tammy Jo and I said we need to slow down to 210 knots
17:18I knew that the speed of the aircraft was actually the thing that was preventing the people in the back from getting that passenger back in the plane
17:30we got her!
17:32we got her!
17:34first officer Elisor's hunch pays off
17:37the slower speed allows rescuers to pull the passenger back in
17:43the pilots reduced speed and it was only at that point where we were able to pull her back in
17:51Jennifer Reardon's condition is dying
17:56there was no signs of life
17:58I felt for a pulse and started stress compressions
18:03it was never a sense of
18:09is she still with us
18:11it was a
18:12she's with us
18:13what can we continue to do to try to keep it this way
18:18let's get her turned in
18:21the pilots are doing everything they can to save Reardon
18:26Philadelphia airport is still 30 miles away
18:29we knew that we needed to get on the ground as fast as we could
18:35everything was time critical
18:42I see a lady come help us
18:44a nurse
18:45and Andrew who is a EMT and firefighters was starting to do compressions
18:51I knew that they were able to handle the situation
18:55can we have medical me to set the runway we have injured passengers
18:58injured passengers okay
19:00and is your plane physically on fire?
19:02no it's not on fire
19:04but parts that are missing
19:05they say there's a hole and someone went out
19:06sorry there's a hole and someone went out
19:10sorry there's a hole and someone went out
19:13yeah
19:15southwest 1380 it doesn't matter we'll work it out there
19:18the airport's just off to your right
19:24flight 1380 descends to 3,000 feet
19:28alright set flaps to 5
19:31still 20 miles away from the airport
19:32the pilots prepare for landing
19:35you fly at a higher speed with flaps 5
19:38she had less drag and less lift being produced out of the flaps
19:43as an ex-fighter pilot
19:45Captain Schultz knows how speed will give her more control
19:49the captain elected to use a reduced flap setting
19:53and a higher approach speed
19:55so that she was guaranteed in her mind
19:58a higher level of controllability
20:00flaps 5 are you sure?
20:03how about just 15?
20:05Tammy Jo initially asked for a flaps 5 landing
20:09I question this because a flaps 15 landing is what we normally would do in a single engine situation
20:17the captain is the final authority
20:20she had been flying the airplane so she knew how the airplane felt
20:24and so she said we're going to land with flaps 5
20:26give me a speed for flaps 5
20:29148
20:31there's no guidance in the manuals for a flaps 5 single engine landing
20:34the pilots need to calculate the right air speed for the maneuver
20:38148, 160, plus 20, 180
20:42the only thing I knew was a flaps 15 speed and I added 20 knots
20:48probably that was too much but a little bit of extra speed is better than being slow
20:54at an altitude of just 1,000 feet and 3 miles from Philadelphia International Airport
21:01the pilots prepare for an emergency landing
21:04in the cabin two passengers are still trying to revive Jennifer Reardon
21:09I start seeing you know trees and grass very very quickly
21:16I realized that we were landing soon and we were landing very fast
21:20keep going
21:23the thought that crossed my mind was why am I not bracing
21:27but at the same time I didn't want to give up
21:29Andrew continued to do compressions I just remember
21:33looking outside turning around and just screaming
21:37everybody heads down stay down
21:40and I walked a few rows at a time
21:44and showed the passengers their brace positions
21:47then once I realized we were landing you know much sooner than anticipated
21:50I started very quickly running to the front of the plane to try to get in my jump seat
21:56Southwest 1380 runway 27 left clear to land
22:0127 left clear to land Southwest 1380
22:04it's seconds before touchdown
22:07flight 1380 is flying towards the runway at breakneck speed
22:10the approach speed was about 50 miles an hour faster than a traditional 737 landing because of the reduced flap setting
22:21speed brake
22:25armed with the green light
22:27the pilots are unsure of the damage to the plane
22:31they're making a high speed approach with the reverse thrust from only one engine to slow them down
22:37they might not have enough runway to stop safely
22:4050 feet
22:42the fate of 144 passengers hangs in the balance
22:47we were coming in much faster than normal
22:50I anticipated the landing was going to be rough
22:53anything could happen to this plane right now
22:56we don't know the damage
22:58is there going to be an explosion
22:59flight 1380 races towards an emergency landing at Philadelphia International Airport
23:1030 feet
23:12Captain Schultz is a veteran Navy pilot
23:15she's landed F-18 Hornets in war zones
23:18but this is a landing unlike any other
23:2110
23:23we did not want to do a go around
23:24we wanted to make sure we were on the ground
23:26as fast as possible
23:28so that we could get medical attention to our injured passengers
23:31I was not able to make it to a jump seat before I could feel the wheels touching down
23:36I brace myself with the passenger's help of holding on to me
23:48speed brakes up
23:49this reverser on their only engine deploys
23:52if the reverser doesn't work
23:53the plane could overshoot the runway
23:56we just had to be prepared for absolutely anything
24:00in my mind I had to say
24:02okay these are my exits
24:04these are my people
24:07we touched down
24:09it was a great landing
24:10thank you Lord
24:12thank you Lord
24:14thank you
24:16thank you Lord
24:23just gonna pull her around here to the fire trucks
24:26flight 1380 rolls to a stop
24:31I knew in that moment that
24:34okay we made it
24:36we survived
24:38but the crisis isn't over
24:41the critically injured passenger needs urgent medical attention
24:46okay listen up listen up
24:47this is the flight deck
24:48please stay in your seats
24:50emergency equipment is pulling up
24:52please stay in your seats
24:54I really didn't have much of a sense of relief
24:57I was still trying to maintain communications with the flight attendants
25:01as well as the crashing fire crew
25:04rescuers rush onto the plane
25:07they try to help Jennifer Reardon
25:09but it's too late
25:15Jennifer Reardon is the first fatality on an American airliner in more than nine years
25:20with the tragic loss of one passenger this would have been a major event but investigative agencies look at a major failure of this nature with or without a fatality as being very serious
25:35the National Transportation Safety Board
25:39the NTSB dispatches a team to Philadelphia
25:42structures team start on that window
25:44come with me
25:46the lead investigator coordinates a team of air crash experts
25:50flashlight please
25:52they were quite surprised to see the amount of damage
25:57I think was very surprising to everyone
26:00investigators quickly determine why the window in row 14 burst
26:04the left engine close by is blown to pieces
26:08it almost looked as though there had been an explosion in the front of the engine
26:12you don't typically see this sort of damage
26:15and it was extensive
26:17the investigators closely examined the destroyed engine
26:22there's no sooting in the engine so it's clear there was no in-flight fire
26:27it's quickly obvious to investigators what tore the engine apart
26:31fan blade did this
26:35during normal operation a fan at the front of the engine rotates approximately 5,000 times per minute
26:4624 fan blades force air backwards to feed the engine's turbines
26:50it's a crucial part of a jet engine
26:52fan at the front of the engine is responsible for 90% of the thrust of the engine
27:02but one of the 24 blades of the fan on the left side broke off mid-flight
27:07got impact markings here
27:13when investigators look closely at the remains of the broken fan blade
27:17they find markings they recognize
27:19you've got beach marks here
27:23they're called beach marks because it's like the marks left by a tide on the beach
27:29they're the most obvious things to see
27:34the beach marks at the base of where the fan blade broke off can only mean one thing
27:39this is most likely fatigue cracking
27:42fatigue cracking is insidious
27:44it starts at a very small location very small crack
27:46and it continues to grow over time and unless this crack is detected
27:50it's going to lead to the failure of the part
27:57give me the maintenance records for the left engine as far back as you can go
28:02a metal fatigue crack on a fan blade can grow slowly over time
28:06airlines are supposed to make periodic checks
28:09so that no plane flies with a weakened fan blade
28:11fan blades are routinely removed and inspected on all aircraft
28:18and if they're damaged in any way they're replaced
28:22and they're also checked to make sure that the metal fatigue has not set in and that there's cracks
28:30this is an ongoing process
28:31but a fatigue crack in a single fan blade caused catastrophic damage to flight 1380
28:39resulting in the death of a passenger
28:41how could that have happened?
28:47NTSB investigators wonder if engineers were doing the proper maintenance to prevent a fan blade from breaking mid-flight
28:53which blade is it?
29:0113
29:04catching a fatigue crack at an early stage is absolutely critical
29:08because it will only get longer and longer
29:12as the engine continues operating
29:15eventually the crack will become so long that the part is no longer able to hold itself together
29:20and that's when failure occurs
29:23airlines execute inspections during scheduled maintenance to look for any defects in the fan blades
29:30investigators study the inspection history for the fan blades in the left engine of flight 1380
29:38they did a full overhaul in 2012
29:46let me see
29:48they learned that all the fan blades including fan blade 13 were inspected during a major overhaul in 2012
29:55six years before the incident on Southwest 1380
29:59during the overhaul the protective coating on each of the blades is stripped
30:05then a fluorescent dye is used to help identify any fatigue cracking
30:12fluorescent dye penetrates into the crack
30:17the crack is visible as a sort of thin glowing line under ultraviolet light
30:24investigators review the work orders done on the fan blades during the 2012 overhaul
30:29hmmm
30:31this checks out
30:33says they did a full inspection of blade 13
30:38fan blades on this engine were overhauled in 2012
30:42and that means they were all removed
30:45the coatings were stripped
30:47they were inspected
30:49and then everything was reapplied and they were reinserted
30:50investigators determined that at the time of the 2012 overhaul
30:56all the fan blades were found to be in good condition
30:59but how were the fan blades maintained by Southwest Airlines after the overhaul
31:05they're supposed to be lubricated and visually inspected between 1500 and 3000 flights
31:10there's seven more routine checks here
31:16they're all comprehensive all done on time
31:21this was the appropriate and approved maintenance process that all technicians used at that time
31:29if fan blade 13 was checked routinely for six years and passed all its inspections
31:36investigators wonder when the crack began
31:39so what do you got
31:42have a look
31:44a microscopic examination of the fracture surface might tell them more about when the metal fatigue started
31:51I see
31:53the crack was growing
31:55a fatigue crack is a brittle fracture mechanism
31:58the part looks
32:00perfectly good in terms of it's not deformed
32:02it's not bent
32:04but there's a small defect growing
32:07during the life of these fan blades
32:09they're subjected to stress
32:11the engine is started up
32:13the stress has increased to full power
32:15the fan blade is being pulled apart as it tries to go centrifugally outward
32:18this puts a lot of stress on the route
32:21the engine is shut down the stresses go away
32:23this is one cycle of loading and it's equatable to one flight cycle
32:28how long is the crack growing?
32:30can you tell?
32:32yeah
32:34let's take this up a notch
32:38here
32:40look
32:42using high magnifications investigators can see tiny tracings called striations
32:46oh
32:48there's thousands of them
32:50the investigators determined that each striation corresponded with one flight cycle of the engine
32:59therefore the number of striations matched the number of flights that had been done by the engine
33:06investigators tally the striations on the fractured blade
33:11that means counting tens of thousands of microscopic marks on a tiny piece of metal
33:17there's over 32,000 striations
33:23what's that tell you?
33:25what's that tell you?
33:27by counting the striations on the base of fan blade number 13
33:32investigators are able to date the beginnings of the crack
33:35this crack could have started more than six years ago
33:39it's an important development
33:41the fatigue crack on fan blade 13 likely began before the engine overhaul in 2012 when the blades were under close inspection
33:54the investigators concluded that the crack was present but had been missed at its last overhaul
34:01and during the subsequent visual inspections
34:11the pressure on investigators mounts
34:14there are more than 4,000 Boeing 737s in service
34:19using the same type of fan blades
34:22the same inspection regime that missed the growing crack is also used throughout the aviation industry
34:39the catastrophe that struck flight 1380 could happen again
34:44once the fatigue crack has started or initiated
34:47you could liken it to a ticking time bomb
34:56investigators need to know why engineers didn't find the crack on the fan blade that caused the tragedy on Southwest 1380
35:06the last major inspection that was done was with a dipenetrant check
35:11that was the approved and appropriate test at that time
35:15the NTSB discovers that industry regulators were slow to adopt new more powerful technologies
35:26it's unfortunate that technologies existed that time
35:30but they weren't used and
35:32it's arguable whether
35:34had they been used the crack would
35:36definitely have been picked up before failure
35:38ultrasonic probes allow inspectors to detect growing fatigue cracks far more effectively
35:46an ultrasonic inspection shoots a sound wave into the part
35:51and this sound wave can reflect off of any kind of defect that might be there
35:55so this can detect internal defects as well as surface defects
35:58if a fatigue crack in fan blade 13 had been detected by inspectors using this new technology
36:07the catastrophe on flight 1380 could have been prevented
36:11whether another inspection would have found the crack
36:14it's possible but this wasn't approved at the time and wasn't applied
36:17but the missed crack doesn't explain why the shattered fan blade caused so much damage to the engine
36:23to have a fan blade fail is not an impossible condition
36:27it doesn't happen very often
36:29but it does happen and typically what will occur is the engine contains it and the airplane lands normally
36:37the accident on flight 1380 reveals a weakness in the Boeing 737's turbofan engines
36:42when the family departed it damaged the cowl latches
36:50there are three latches on the underside of the cowlings that secure it to the engine
36:56the latches are what maintenance needs access to work on the engine so these cowlings will actually open up
37:02investigators determined that when the eleven pound fan blade broke off
37:06it was propelled downward striking the underside of the latches one of the most vulnerable places of the engine
37:14the impact opened the cowl enough for the incoming air to rip the housing from the engine
37:21sending shrapnel everywhere
37:26one of the questions was why didn't we see this sort of failure during certification testing
37:31this engine was certified in 1997
37:34the computer modeling available in those days never predicted that this sort of failure could happen
37:41investigators now understand what happened on Southwest flight 1380
37:51row 14 just on the right
37:53a small fracture in fan blade 13 had been slowly growing for more than six years
38:01when flight 1380 reaches cruising altitude the fan blade finally breaks
38:08it strikes a weak spot in the casing
38:12and starts a chain reaction that tears the engine apart
38:15sending a piece of the engine cowl into the window at row 14
38:19it causes a rapid decompression in the cabin
38:22it causes a rapid decompression in the cabin
38:30Jennifer Reardon sitting in seat 14A is sucked out the window
38:35it's okay
38:37you're gonna be okay
38:39when I first saw our passenger out the window
38:42it was a shock
38:44it's not anything that I ever in a million years thought I would see
38:46help me
38:50I said you know to myself it's time to go to work
38:53and so I position myself accordingly and I had another passenger in row 15
38:59who was assisting me
39:01and the two of us were pulling with everything we had
39:0450 feet
39:06years of training and experience help Captain Tammy Joe Schultz
39:09and first officer Darren Ellesaw get their badly damaged planes safely on the ground
39:15this entire flight crew performed extremely well
39:19everyone did their job and did it well
39:22a lot of good aviation techniques
39:26a lot of training came into play
39:28I definitely had a lot of anxiety from the time that the engine exploded
39:35and it really didn't even stop once we got the airplane on the runway
39:41a high-pressure emergency landing saves the plane
39:47but the accident takes Jennifer Reardon's life
39:50the NTSB's report recommends that Boeing redesign engine cases
40:08so a detached fan blade can't cause a catastrophic accident
40:12the aviation industry expands the use of ultrasonic testing
40:16with the implementation of this new technology similar incidents are averted
40:23technicians found 23 fan blades that exhibited some form of potential cracking
40:33and they were removed from service
40:35the skilled airmanship of Captain Tammy Joe Schultz
40:39and first officer Darren Ellesaw is recognized around the world
40:42we're not heroes no Tammy Joe and I were we were only doing our jobs
40:49everything that we were trained to do
40:51I do consider the passengers and the flight attendants heroes
40:55they put their own lives on the line that is being a hero right there
41:01the actions of the flight attendants are also honored
41:06that day in April it was our very last day we were going home
41:09so it was go home day as we call it
41:12in my mind that day was going to go very differently
41:15I did what I needed to do
41:17that day was was definitely not the day that we had expected
41:22it's okay you're gonna be okay
41:24as humans when things are at their worst
41:28we are at our best
41:30the flight attendants and the passengers
41:31when it was really the darkest of times they rose to the occasion
41:39we did everything we could with what we had
41:43there's people around us that are willing to help
41:46and want to help you know we're all here for a reason
41:50and for some of us
41:53that is to serve
41:55I was able to really learn about Jennifer and learn who she is as a person
42:02and learn how wonderful she is in the community
42:06and the foundation that she has in her name
42:09the one thing that she wanted to do in this world was to spread kindness
42:13and even though she's no longer with us she's still doing that through other people
42:16through other people