00:00What's my first name last name? Hi, my name is Steve, last name Torres. I've been working as a server and bartender for the past 11 years.
00:27And I've been working as a supervisor here at Samurai Sushi in East Rutherford for the past two years.
00:33How did I get started? So two years ago I came into Samurai Sushi and I had lunch and I talked to the owner, his name is Walter, and we had a great conversation which then led to an awesome opportunity of working here.
00:48My favorite part of working here is of course the food. I think we have great food, but also our staff. Our staff is a very eclectic mix. Traditionally you have Japanese people working at a Japanese restaurant, but I think it's very cool that you have a mixed pot of workers at a sushi restaurant.
01:10What are some of the challenges? So we do tend to get very busy, especially on the weekends, so sometimes it could be a very stressful environment.
01:18And a part of that is trying to remain calm and finish one task at a time. So that could look like shifting from helping to go orders to helping staff on the table with the tables and making sure everybody's getting proper service, making sure the kitchen has what it needs.
01:40So it's definitely going from station to station keeps you busy and makes the night go by very fast.
01:46I think it's important to be able to understand your customers because you will definitely have customers that want to be right.
01:53And everybody's theory of the customer is always right is definitely different, but I like to think customers should be happy.
02:01What are some words of advice or inspiration to those for starting out?
02:06I would say practice honesty and integrity because no matter where you work or whatever industry you work,
02:17I think it's important to practice honesty in the sense of if you don't know something, it's okay to ask for help.
02:25I think it's better to be safe than sorry.
02:28Any advice for anybody who wants to work here or have my position?
02:32I would say come in and be yourself.
02:35I think the coolest part about our industry is that you get to sell yourself and your personality shines through
02:41when you get to engage with them, engage with customers.
02:44Anything else I want to share?
02:46Yes, come check out Samurai Sushi.
02:48We have great food.
02:50I've learned a lot about Japanese cuisine and you won't regret it.
02:53Thank you so much.
03:09You're welcome.
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