- 9 hours ago
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00:00Hi, Jeff. Rhonda. Oh, hi. Charles Stiles with Mystery Diners. Hi, Charles. Hi, Charles. This is Destiny. Hi, Destiny. Love the concept. It's all your stacked wines and stuff. This is great. Thanks. So, what seems to be the problem? What made you guys call us down? Our problems began a few months ago when, unbeknownst to us, we had two employees that were dating and they subsequently broke up. It's our manager, Layla, and one of our servers, Flavio. Well, after their breakup, that's when we really noticed a major change in the atmosphere here. Relationships in a business, a restaurant,
00:29it creates drama for not only the people in the relationship, but for the rest of the staff as well. Which is why it's always good to have a no-dating policy amongst your staff. In the past two months, we've lost several waiters who have quit because the environment has become tense and hard to work in. On one hand, we hear complaints that Layla isn't distributing tables evenly, but we're also hearing rumors that Flavio is being aggressive with the female staff. We're really afraid we're going to lose more employees or, even worse, turn off customers who witnessed this high school drama. Well, they're both valuable to the restroom, but it's come to a point where someone has to go.
00:59It's just, we don't know which one has to leave. Sure. For this sting, Mystery Diners will be focusing on Layla and Flavio, a manager and waiter whose recent breakup has resulted in the loss of valuable staff.
01:11Hey, what's going on? Hey, how are you?
01:15Who's Flavio talking to over there? That's Melissa. She's one of the people that have been complaining about Layla.
01:20What do you got, like, one table?
01:21Uh, two.
01:24I only got one. Really? Yeah.
01:29See how Layla's looking at them?
01:34Let's see. Okay, see you later. Hi.
01:36She does not like him talking to other women.
01:41I've been getting, like, no tables at all.
01:43Huh, that's strange.
01:45Yeah. Yeah, real strange, just, like, we need to have a talk.
01:48What is her to talk about? You don't need.
01:51This shouldn't affect the work.
01:53You have to talk to every single waitress.
01:55Just cut it out from where I work. It's all massive.
01:57I mean, it looks like Flavio's trying to just keep things professional, but Layla, the one's having the really hard time.
02:02Right.
02:03Just get back to work, okay?
02:04All right, all right, all right.
02:05Excuse me.
02:07Yeah.
02:07Next, we're going to send in a couple of mystery diners, Chris and Rodrigo.
02:10They're going to come in. We're going to have them sit down, and we'll see how she treats your customers.
02:13Oh, perfect.
02:15All right, Chris, head on in.
02:16Jeff and Rhonda are a little concerned about their manager, Layla, so Rodrigo and I will be coming in as a couple single guys.
02:22Hey, hey, hey, hey, let me just walk in.
02:24So there's Chris and Rodrigo right there.
02:25Okay.
02:26Hey, welcome to our restaurant.
02:27Hello.
02:28So what's the occasion, guys?
02:29Here's Layla.
02:30Chris.
02:30Hi, Chris.
02:30Very nice.
02:31Didn't take Layla long to go introduce herself to our mystery diners.
02:34Destiny, come on.
02:35She is clearly trying to get Flavio's attention, but he doesn't seem to care.
02:41Oh, yeah.
02:41Have you been in here before?
02:42No, it's our first time.
02:43Oh.
02:44I highly recommend this here.
02:46Oh, my God.
02:47It's so good.
02:47It's melting your own.
02:48All right.
02:49Excellent.
02:50Hi.
02:53She's going to give him some wine for free?
02:55Is that kind of a normal policy?
02:57No, no, no.
02:57What are you having?
02:59Sounds great.
02:59Saab Blanc.
03:00Awesome.
03:00I'll bring that right out.
03:00Yeah.
03:01I mean, it's one thing to make your customers feel welcomed, but that's another thing.
03:05She doesn't have a conflict policy.
03:10What is the average cost of a wine that she's giving away there?
03:13Those glasses are around $10 each, so that's $20.
03:16Yeah, right.
03:16And this is just the first time we watch.
03:18Right, so how many have we not seen?
03:20Here, you should give this to Dr. You Guy.
03:22I'm going to give this to the Blanc guy, okay?
03:23You got it.
03:24Their attraction to a couple of customers shouldn't affect the overall restaurant like this.
03:28All right.
03:29Chris?
03:30Well, thank you.
03:30You're welcome.
03:32All right.
03:33You guys hungry or what?
03:34Well, Layla?
03:35I think...
03:35What do you recommend?
03:36Well, are you a red meat kind of guy?
03:39Uh, red meat's all right.
03:41Red meat's all right.
03:41Maybe something a little bit lighter would be nice.
03:43Something a little bit lighter?
03:44Got to work on my figure here, Layla.
03:45Well, it looks like you've already been working on it.
03:48It's one thing to be flirty with a customer, but she was coming on to us pretty strong.
03:52Let's see how far Layla will take this if Chris starts flirting back with her.
03:56Okay, Chris, start pouring on the charm.
03:58Okay, since you really don't know what you want, I'm going to give you an appetizer for real
04:01back.
04:02Oh, wow.
04:06It's okay to comp something if there's a problem, but not just because someone's cute.
04:10Thank you, Layla.
04:11I promise.
04:12Cheers.
04:13This is how you behave?
04:15Hey, Alex, Alex, come here.
04:17What is this?
04:17Crab cake.
04:18Wait, can I take this, please?
04:19No, no, no, I need it.
04:20Just fire up another one.
04:21I just need this one.
04:22That appetizer's meant for another table.
04:23Hey.
04:25Hello, Layla.
04:26Here's the appetizer.
04:26Oh, all right.
04:27Thank you, Layla.
04:28Apparently, that table's not cute enough for those crab cakes.
04:32Good.
04:33That was a really good meal.
04:34Awesome.
04:35It was very fulfilling.
04:36What are you guys up to tonight?
04:38Oh, no, plans might go to the casinos or something.
04:41Oh, yeah?
04:42Get some drinks, yeah?
04:43I got an idea.
04:44You guys want to hang with me and Destiny?
04:45Trust me, I would love to, but I got a girlfriend.
04:49He's locked down.
04:49Are you a girlfriend?
04:50Yeah.
04:50Hey, Chris, tell Layla that you're actually interested in Destiny.
04:57Yeah, I'm flattered, Layla.
05:00I was just kind of hoping Destiny would come along.
05:02To be honest, I'm...
05:03You were?
05:04Yeah, I'm a little more interested in her.
05:06Oh.
05:07I feel bad, by the way.
05:08Okay, okay.
05:11I just have to make a few adjustments on your...
05:14Adjustments?
05:15I'll be right back.
05:16I mean, it's clear she's got some issues.
05:18Yep.
05:23Layla, can we talk?
05:24Is there a mistake?
05:25I mean, I've got a couple of glasses of wine on here,
05:27and I also forgot the appetizers.
05:29I thought those were on the house.
05:31They were.
05:32You said they were.
05:33They were.
05:33Well, not anymore.
05:34Not anymore.
05:36Wow.
05:37That took a turn for the worse.
05:38Yeah, it did.
05:39I'm actually happy that she's charging them.
05:41That's good.
05:42But being vengeful like that...
05:44Layla's clearly unhappy about being rejected by Chris.
05:48Hey, how'd it go outside?
05:50It didn't.
05:51It didn't?
05:52Sure, absolutely.
05:53It doesn't seem to be there much of a once at all.
05:56Okay.
05:57I mean, it is my first day.
05:59I just don't think it's working out.
06:00Okay.
06:00This is hard to have, but I don't...
06:02I think maybe I recommend that you...
06:04Okay.
06:05I just don't think it's a great fit,
06:07and I would probably think today might be your last day.
06:10Okay?
06:10It's clear that Layla is threatened by destiny.
06:13She's going to get rid of the competition.
06:14I didn't know it was this bad.
06:16Hey.
06:22Why isn't this bus on yet?
06:25Why do you seem to have an excuse all the time?
06:28Why don't you work someplace else?
06:29You know how hard this is.
06:31This is not something that has to occur in our restaurant.
06:33Our customers don't need to hear this.
06:34They can all hear what's going on.
06:35This is just completely inappropriate.
06:36And embarrassing.
06:37You play this, like, nice guy all the time.
06:39I know you.
06:40You are not a nice guy,
06:41and you portray this nice guy to Melissa and everybody else.
06:45You're a flirt.
06:45You're just a player.
06:46You're a loser.
06:47Tell me the truth right now.
06:48What the hell is going on?
06:49You're...
06:50Yeah, right.
06:51I'm out of here.
06:51I'm out of here.
06:53After conducting an undercover sting operation at Marche Bakus in Las Vegas, Nevada,
07:00the mystery diners have revealed that manager Layla is still hung up on waiter and ex-boyfriend Flavio.
07:06This is her first day, and he's already all over me.
07:09Punishing the employees she doesn't like.
07:11Melissa?
07:11Sure.
07:12Here.
07:12Don't sit anyone in her area, all right?
07:14Flirting inappropriately with customers.
07:16So how about just the two of us go out tonight?
07:18And dealing with her personal issues in front of the entire restaurant.
07:22I'm out of here.
07:26Clearly, Layla is unbalanced, and it's affecting your restaurant.
07:29Charles, I'm stopping this right now.
07:31I need to take care of this.
07:32Just go get her.
07:33Okay.
07:35That's what you think her reaction is going to be.
07:37This is not going to go well.
07:39Layla, you need to come with me.
07:40We need to have a chat.
07:41What's going on?
07:41Just don't worry about it.
07:42I really need you to just come with me.
07:43What's with the cameras?
07:44Just follow me, please.
07:46Where are we going?
07:47Is everything okay, Rhonda?
07:49Sounds like they're coming.
07:55My name is Charles Stiles.
07:56I'm with a company called Mystery Diners.
07:58Yeah.
07:58Jeff and Rhonda called my company because they were concerned about some complaints they've
08:01had in the restaurant, about some inappropriate behavior, and some variable things going on.
08:05Oh, yeah.
08:05Jeff, what kind of complaints?
08:07What did you see specifically?
08:08Oh, what did we see specifically?
08:10Yeah, specifics.
08:10Giving away free food.
08:12Free food.
08:12And then adding it back to the bill afterwards?
08:14You didn't know the fact that actually they work for him.
08:17He tells you he's interested in Destiny.
08:18You immediately get mad.
08:19Destiny went along with it.
08:20Up to the point where you're saying you're going to fire her away?
08:22I didn't say I was going to fire her.
08:23No, no, no.
08:24You did.
08:24You suggested very strongly, you just should leave because this is not going to work out for you.
08:28Maybe I recommend that you quit.
08:30I just didn't think it was a good fit for both of us.
08:32It's not a good fit for you because she's competition.
08:35Tell me about Flavio.
08:36We used to date.
08:36No big deal.
08:37It's very professional.
08:38Why did you throw water in his face a minute ago?
08:39In front of customers.
08:40There were no customers in that area.
08:42We actually saw the customers watching what's going on.
08:44And you think throwing water was appropriate?
08:46The manager's job is to run the restaurant.
08:48What I saw today was completely imbalanced.
08:50This is one day.
08:51This is one day that we saw.
08:53What we saw today was grossly inappropriate.
08:56And for that reason, we're going to have to terminate you.
08:59No other discussion about this.
09:00You're not going to fire me.
09:01Absolutely.
09:01You're risking our lifeblood.
09:03You're risking our restaurant.
09:04And our reputation.
09:05And our reputation.
09:06And we can't have that.
09:07It never goes well, does it?
09:11It never does.
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