Why Digital Transformation Fails Without Process Change First

IIH Global

New tools alone do not fix broken processes. In this video, we break down the real reasons digital transformation often fails, from automating inefficient workflows to choosing technology before understanding real business problems. Discover how a clear, people-first approach leads to better results, smoother operations, and fewer costly mistakes. A must-watch for anyone thinking about modernising their systems.  Check out the original video - https://www.youtube.com/shorts/JWo8I-McMdI

Transcript

00:00Most businesses don't fail digital transformation because of technology.

00:04They fail because they never transformed anything. Many business owners spend

00:09thousands on new software, websites, apps, yet nothing changes. Staff still struggle,

00:14processes stay broken, customers still complain. Common mistakes, adding tools on

00:20top of old habits, automating broken processes, choosing tech before

00:25understanding the problem. Your team feels it first. Frustration, stress, confusion.

00:30Transformation requires understanding pain points, modern workflows, tech that

00:35support real business needs. If you're planning upgrades, start with clarity, not

00:40tools. Let's talk.

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