Can call centers survive the AI revolution?

Name: Can call centers survive the AI revolution?
Uploaded: 2025-12-18T13:29:48+00:00
Duration: 1 min 27 s
Channel: DW (English)
Description: Over 17 million people work in call centers worldwide, but AI is rewriting the rules. As automation accelerates, offshore hubs like India and the Philippines face the greatest disruption.

DW (English)

9 months ago

Over 17 million people work in call centers worldwide, but AI is rewriting the rules. As automation accelerates, offshore hubs like India and the Philippines face the greatest disruption.