- 2 days ago
She's Making a List Full Episode
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🎥
Short filmTranscript
00:00:00Since the beginning of time, there was the naughty or nice list, a list so powerful it
00:00:13can chart the course of your whole life and determine whether you have a happy Christmas
00:00:17or one filled with, well, you know the story.
00:00:21The original naughty or nice list was the Java Santa's elves, who had to cover every
00:00:25inch of the globe to evaluate every single kid.
00:00:28Thanks to modern technology, that's not really how it works anymore.
00:00:32As you get older, the common logic is that the naughty or nice list is a myth, a convenient
00:00:36little story dreamt up by your parents to get you to behave around the holidays.
00:00:40Well, I am here to tell you, it's real.
00:00:43How do I know that?
00:00:44Well, every year, I help create it.
00:00:52Come on, Teddy, throw it as high as you can!
00:00:54Teddy!
00:00:55Oh, no!
00:00:56Uh-oh!
00:00:57Come on, let's get out of here!
00:00:58Uh-oh!
00:00:59Come on, let's get out of here!
00:01:01Come on, let's get out of here!
00:01:08Come on, let's get out of here!
00:01:10Come on, Teddy, let's go!
00:01:13Come on, Teddy, do the right thing.
00:01:18Do we have a ruling?
00:01:19We have mischief, destruction, and evasion.
00:01:20All level two violations.
00:01:21We can close the book on him.
00:01:22Naughty.
00:01:23Thank you, Inspector 036.
00:01:24Some kids have to learn the hard way.
00:01:25I'm not really a parking attendant.
00:01:26I'm not really a parking attendant.
00:01:27I'm a naughty or nice inspector.
00:01:28And when a kid falls somewhere in between, they send me to get a closer look.
00:01:33It's not your typical job, but then again, I've never really lived a typical life.
00:01:44Some kids have to learn the hard way.
00:01:46I'm not really a parking attendant.
00:01:48I'm a naughty or nice inspector.
00:01:50And when a kid falls somewhere in between,
00:01:52they send me to get a closer look.
00:01:54It's not your typical job,
00:01:56but then again, I've never really lived a typical life.
00:02:00That's me and my trusty suitcase.
00:02:03When you move around like I did,
00:02:05it can be your best ally.
00:02:07I was on my own from a young age,
00:02:09which meant I had a lot of different homes,
00:02:11but none that were really my own.
00:02:13So I got good at blending in.
00:02:16Once I got older,
00:02:17someone came to interview me for a job I hadn't applied for.
00:02:20I guess you could say I made their list.
00:02:23And that's where I've been ever since.
00:02:25It's funny. Life just has a way of-
00:02:28I'm so sorry.
00:02:30I don't know how I didn't see you there.
00:02:36I'm gonna need this.
00:02:37Oh, thank you. Thank you so much.
00:02:39This is probably where I should come clean about double parking on the next block.
00:02:42Oh, well.
00:02:44You're lucky I'm off duty.
00:02:45Oh, you forgot.
00:02:49This is where the magic happens.
00:02:50The naughty or nice group headquarters.
00:02:51A company specially designed for the enormous task of judging the behavior of every single kid in the world.
00:03:04Welcome back. The office is buzzing about Teddy Stevenson.
00:03:07Rolling the baseball? How did you know to intervene like that?
00:03:08Article 48 section 1 allows for passive intervention as long as it doesn't change the behavior of the child.
00:03:09Oldest trick in the book.
00:03:10Wait. I don't know you.
00:03:11Oh, I'm Heidi. Your new assistant.
00:03:12It's an honor.
00:03:13Coffee, splash of oat.
00:03:14Nice to meet you.
00:03:15Just as I was getting to know Alan?
00:03:16Brett told me they cycle through pretty quickly. I wanted to hit the ground running so I've been studying the stuff you left around the office.
00:03:19Did you know the first time I was getting to know Alan?
00:03:21I'm not going to be a bad thing.
00:03:22I'm not going to be a bad thing.
00:03:23But, I'm not going to be a bad thing.
00:03:24I'm not going to be a bad thing.
00:03:25I think the holding of the baby is really good.
00:03:26I'm sure it's a bad thing.
00:03:27But, yes, I'm not going to be a bad thing.
00:03:28I'm not going to be a bad thing.
00:03:29I'm looking at the old baby.
00:03:30So, how did you know to intervene like that?
00:03:31Article 48 section 1 allows her passive intervention as long as it doesn't change the behavior of the child.
00:03:34Oldest trick in the book.
00:03:35Wait. I don't know you.
00:03:36Oh, I'm Heidi.
00:03:37Your new assistant.
00:03:38It's an honor.
00:03:39Coffee, splash of oat.
00:03:40It's nice to meet you.
00:03:41Just as I was getting to know Alan?
00:03:44stuff you left around the office. Did you know the file cabinet was filled with half-eaten bags of
00:03:48chips? It's been a stressful season. Ah. Also, you have 64 days of phone and mail messages. One of
00:03:57them is jury duty. Oh, the irony. And lastly, we got this from the audits department. Looks like
00:04:01they want you to revisit Eddie Gomes' naughty case. They say he's turned it around. There goes
00:04:05my morning. The audits team loves to waste my time reviewing this stuff. You don't think he's
00:04:09changed? 20 years of being an inspector. Guess how many naughty kids have changed? Zero.
00:04:17Buongiorno and buongiorno. It's so nice, I have to say it twice. Good morning, Giuseppe. The best
00:04:24inspectors are either really good at blending in or reading people. He's a reader. I have something
00:04:30for this awful day you're having. How do you know him? Your eyebrows. They say everything. Big line
00:04:35on your forehead. Maybe someday it'd stay that way. Okay. Allora, eh? These are for you to celebrate
00:04:43last weeks of the season. Eh? Do you see? They're you. Eh? It's you. Oh. Thanks, Giuseppe. Eh? You see?
00:04:53That's so nice. Oh. This is you. Ah. Ah. Happy. Sad. Okay. Allora, andiamo? Andiamo! Ciao!
00:05:13Whoa. First time. Is this the eyes of the world?
00:05:34So much for Elf on a shelf. Oh, don't be ridiculous. He's been a very effective partner for us.
00:06:04Hi, Fred. How's it going? Sorry, Isabelle. I really don't have the bandwidth for idle chitchat.
00:06:16List lock is on the 24th. Oh, I hear you. I have two weeks left and Audit's just sent me a reconsider.
00:06:22Listen, I really need to see Eddie Gomes' new tape just to get him on my back.
00:06:30His tape hasn't been logged yet. You can access it tomorrow.
00:06:32I might be halfway around the world by then.
00:06:49Is that real gingerbread?
00:06:53Oh. I don't know. You tell me.
00:06:55Welcome, Inspector 036. Uploading Eddie Gomes' tape for review.
00:07:07I don't know. You tell me.
00:07:10Oh wow, destroying everyone's plans but his own.
00:07:37That's your ballgame.
00:07:38Wait, already?
00:07:39Yeah, we just witnessed malice, deceit and destruction.
00:07:42All red letter contact violations.
00:07:44But that bottle was right next to the fertilizer.
00:07:46What if you thought that they were the same thing?
00:07:48It's something you'll learn here very quickly.
00:07:50When someone shows you who they are, believe them.
00:07:59This is where the naughty or nice sausage gets made.
00:08:02They call it the pit.
00:08:03All the information we collect is gathered here by these guys,
00:08:06the number crunchers.
00:08:07Imagine an entire year's worth of information boiled down to a naughty or nice in a matter of seconds.
00:08:13Now most cases are clear cut but every once in a while they fall somewhere in between and that's where I come in.
00:08:18Oscar, wow this place looks great.
00:08:21Hey thanks, you like it?
00:08:23The higher ups, they took our trees away.
00:08:26Budget cuts.
00:08:27But a few of us pitched in, we decorated ourselves.
00:08:30Looks so good, I love it.
00:08:32Hey, what can I do for you?
00:08:33What can I do for you?
00:08:34Well, I just reviewed Eddie Gump's new tape.
00:08:36You're never going to believe it.
00:08:40I know.
00:08:43I was really hoping he was going to turn it around.
00:08:44Me too.
00:08:45But there's always next year.
00:08:46Yeah.
00:08:47Hey, a bunch of us were headed to that Christmas karaoke tonight.
00:08:50You should come.
00:08:51Oh, that sounds like a lot of fun, but I have a lot of work to catch up on.
00:08:54No, come on.
00:08:55What are you going to do?
00:08:56Work away the whole holiday?
00:08:57You know, I work it so everyone else can enjoy it.
00:09:03That's good work ethic.
00:09:04Okay.
00:09:05Back to it.
00:09:14I've seen the trends as well, but I wouldn't call them troubling.
00:09:21Exactly.
00:09:22I can't do anything about the naughty ones.
00:09:26I can only point out where there's an infestation.
00:09:30No, no, no, no, no.
00:09:31That's not the language that we use.
00:09:33In fact, I think you're going to love where we're heading next.
00:09:37I'll have Nancy send over a copy of the plan.
00:09:39Give it a look-see.
00:09:41All right, Mr. Crandall.
00:09:42You as well.
00:09:44Wow.
00:09:45Sorry to interrupt.
00:09:47I heard a rumor that you're spending too much time on the road.
00:09:50Well, I guess that depends on your definition of too much.
00:09:52The building accidentally gave away your parking spot two months ago.
00:09:56And no one reported it until this morning when you parked in it.
00:10:00I have been quite busy.
00:10:02Isabel, you're one of my best.
00:10:05Oh, thank you, sir.
00:10:06So you can be candid if there's something wrong.
00:10:08I'm just really trying to make a difference.
00:10:11That's exactly what I wanted to hear.
00:10:14Water?
00:10:15Sure, thank you.
00:10:18Did I ever tell you the story of why I started this company?
00:10:22Yes.
00:10:25But not recently.
00:10:30It was four when it first happened.
00:10:33That Christmas morning, I burst out of bed with excitement.
00:10:37Climbed down to the living room where my stocking was hung.
00:10:41Convinced that it would contain a gift I treasured.
00:10:44A double action slingshot to prank my friends with.
00:10:49But instead, I found only disaster.
00:10:55I'm embarrassed to say that my name has found its way to the naughty list.
00:11:00I spent the next ten years trying to clear it to prove to Santa that he had gotten it wrong.
00:11:04So on my 14th Christmas, I awoke.
00:11:09But to my disappointment, my stocking still held the coal, if anything, and it had gotten bigger.
00:11:16From that moment forward, I committed my life to righting that wrong.
00:11:22Creating an algorithm to ensure that no child would have to suffer the injustice of being wrongfully labeled.
00:11:28Knottiness needed mathematical certainty.
00:11:30And with this company, that is what I've delivered!
00:11:40Wow. Just so brave.
00:11:45I know.
00:11:47But I tell you this story for a reason.
00:11:50Your work ethic, your integrity are the hallmarks I had in mind when I created this firm.
00:11:55And the board agrees.
00:11:56If this season goes as the others have, you're on track for a promotion to partner.
00:12:01Oh.
00:12:04Wow, I don't even know what to say. Thank you.
00:12:06That being said, while you are the frontrunner, there is one other candidate in contention for the promotion.
00:12:11Oh, really?
00:12:13Who's that?
00:12:14Giuseppe.
00:12:15Giuseppe.
00:12:16Aw.
00:12:17Giuseppe.
00:12:18Hey, Giuseppe.
00:12:19Right on cue, brother.
00:12:20Hang tight.
00:12:21I'll be right with you.
00:12:22Ah, giusto bene, giusto bene.
00:12:25You know, there's something about him that reminds me of myself.
00:12:29I can't put my finger on it.
00:12:30Is it that he's a man?
00:12:32Ridiculous.
00:12:33He's just strong and commanding and so relatable to me.
00:12:35Allison, there's no reason why you have to look over your shoulder.
00:12:41You just take care of business this holiday season and you'll have a lot to celebrate this Christmas.
00:12:47Thank you, sir.
00:12:48On your way up.
00:12:49Would you mind sending in Giuseppe?
00:12:51Hey, this time I am sure of it.
00:12:54Hey, andiamo acqua, dai.
00:12:57Abba?
00:12:58Si, dai, grazie.
00:13:00Acqua, whisky dove?
00:13:01Acqua, whisky dove.
00:13:02How is your mother?
00:13:03Hey, you know, not so good.
00:13:05I love the lasagna.
00:13:06Yes.
00:13:17Everything okay?
00:13:18Yeah, just when I thought I was settling in.
00:13:20Looks like I'm heading back to the airport.
00:13:22That's quite the rap sheet.
00:13:23No, it's always the ones you least suspect.
00:13:26Oh, um, your car.
00:13:28Oh.
00:13:29Do you think you'd give me a ride to the impound lot?
00:13:32Yes.
00:13:42Being an inspector is all about how close you can get to the action.
00:13:45So disguises are key.
00:13:47You have exactly 72 hours to make the call, but when you've been doing this as long as I have.
00:13:51That's child's play.
00:13:52Oh.
00:13:55Step right up for the amazing Charlie.
00:13:57Prepare to witness things that shouldn't be possible.
00:14:00For my first trick, I'll need a real $20 bill.
00:14:04Okay.
00:14:05Now watch as I make it disappear.
00:14:12Oh.
00:14:13Wow.
00:14:14That's impressive.
00:14:15Look at that sleight of hand.
00:14:16Okay, who's next?
00:14:17Me.
00:14:18I want to be.
00:14:19Me.
00:14:20I want to be.
00:14:21Maybe.
00:14:22Maybe.
00:14:23Did she just take his money?
00:14:25Okay.
00:14:26Whoa.
00:14:27Disappear.
00:14:28Whoa.
00:14:29Whoa.
00:14:30Okay, who's next?
00:14:33Marty.
00:14:42Inspector jobs aren't for everyone.
00:14:44It's isolating.
00:14:45It's grueling.
00:14:46It requires you to live a life of strict anonymity.
00:14:49After all, if kids know exactly who we were, they'd have no reason to be themselves.
00:14:59Okay.
00:15:20Now, as you can imagine, there are some very strict rules in this line of work.
00:15:24Observations must be done in plain sight.
00:15:27And inspectors are forbidden to make contact with their subjects.
00:15:40I know you're hungry.
00:15:43Hey.
00:15:47I have something for you.
00:15:49I know you're hungry.
00:15:54Theft and disobedience?
00:16:02Who would leave their garbage here?
00:16:07Okay.
00:16:09See you tomorrow, Winston.
00:16:19Congratulations, kid.
00:16:24I'm officially confused.
00:16:38Just couldn't make this easy.
00:16:40Easy.
00:16:48While technically I haven't broken any rules,
00:16:50you are prohibited from entering a subject's property.
00:16:52Rule 16, section five does state that there are exceptions
00:16:55when your view is inhibited.
00:16:57Now something I'm never allowed to do under any circumstance
00:17:01is make contact with a family member of the subject,
00:17:04which fortunately I never have.
00:17:07Excuse me.
00:17:08Hi.
00:17:12Hi.
00:17:15Do you need help?
00:17:17Uh, no, no, no, I'm fine.
00:17:22Have we met before?
00:17:24Uh, I don't think that would be possible.
00:17:26Are you sure?
00:17:27I got a really good memory with this kind of thing,
00:17:30and I'm pretty sure I could place you if I think about it.
00:17:32Yeah, no, I don't think that's possible.
00:17:34You know what it is, I have one of those faces,
00:17:35it's just very familiar, I get that a lot.
00:17:37Or maybe you just know how to leave a good impression.
00:17:43Hi, I'm Jason.
00:17:48Isabel, hi.
00:17:50Um, I was just in the neighborhood,
00:17:52I was looking at electrical boxes,
00:17:55and I, look, look at there, you have one,
00:17:57so that's a, that's a great sign.
00:17:59That's looking great.
00:18:00Wait a second, you're with the power company?
00:18:02Uh-huh.
00:18:03I am so glad to hear you say that.
00:18:06I was beginning to think no one over there was listening to the messages I was leaving.
00:18:10There were a lot of messages.
00:18:13Here, come with me.
00:18:14Really?
00:18:15What are the odds?
00:18:16I just can't get these Christmas lights to turn on.
00:18:21The box hasn't worked since, well.
00:18:22Oh.
00:18:23Wow.
00:18:24I was hoping it wasn't that noticeable.
00:18:25Oh, it's noticeable.
00:18:26It was an unspoken lights competition in the neighborhood.
00:18:28I needed them to be bright.
00:18:29Admittedly, I used way too many extension cords.
00:18:31That's just part of being a good dad, right?
00:18:33The next time, maybe you should carry a fire extinguisher.
00:18:35Was that school drop-off?
00:18:36I'm sorry?
00:18:37No.
00:18:38No.
00:18:39No.
00:18:40No.
00:18:41No.
00:18:42No.
00:18:43No.
00:18:44No.
00:18:45No.
00:18:46No.
00:18:47No.
00:18:48No.
00:18:50No, no.
00:18:51No.
00:18:52No.
00:18:53No, no.
00:18:54No.
00:18:55No, no.
00:18:56I don't have kids.
00:18:59I think I can convince you to take a look at all that.
00:19:00We're two weeks away from Christmas and I hate losing.
00:19:03I get it.
00:19:05I really wanna help you.
00:19:06I do.
00:19:07But I don't have my tools, and without them...
00:19:09Tools?!
00:19:12I get it. I really want to help you, I do, but I don't have my tools. And without them...
00:19:17Tools? I got tons of tools.
00:19:30Hello, Inspector 036. Do we have an update?
00:19:37Here you go.
00:19:38Hi.
00:19:40There we are.
00:19:41We've got all the tools in here.
00:19:43Okay.
00:19:44Was that the farmer's market?
00:19:46Uh, no.
00:19:47Do you hike?
00:19:48I do, but not around here.
00:19:51Close. There's something outdoors. It's gonna come to me.
00:19:55Alright, well, let's get cracking.
00:19:59Why don't you let me help you with that?
00:20:04Uh, it's a bit of an unconventional box.
00:20:08I know it's not up to code. My wife, my late wife, said it was an accident waiting to happen.
00:20:15Wow, look at this. They're just wires on wires. Yep. Okay. Mm-hmm. One second.
00:20:23Alright, you know it's always a little tricky to know which one to cut.
00:20:27Cut?
00:20:28Yeah, I'm sorry. I have to tell you, I have to be honest, I don't know what I'm doing.
00:20:31Because I... I just started.
00:20:35Oh.
00:20:36Yeah, there's still a couple tests I gotta pass.
00:20:38Well, I appreciate you being honest with me.
00:20:40I-I could send someone out to help you.
00:20:43Really?
00:20:44Yeah, of course.
00:20:45Oh, thank you.
00:20:46Saving Christmas. It's kind of my thing.
00:20:52Look, I, uh, hope this isn't too forward, but I think there's a reason why you're stuck in my memory.
00:20:59I think you should stop thinking about it so much.
00:21:02Do you want to go out with me sometime?
00:21:04Yeah, no. No. No, I-I can't. Because I-I don't live in the area.
00:21:10I-I know. I mean, all the places in the-the whole region.
00:21:14Dad! I'm hungry!
00:21:16Oh, yeah, okay, Charlie. Um...
00:21:19Hey, this is Isabelle, and she is helping us with our boss.
00:21:22Don't you guys usually wear uniforms?
00:21:25Uh, we do. You're right. Yes, which reminds me, I gotta stop at the dry cleaners.
00:21:31Dad!
00:21:33Yes, yes, okay. I will be inside, alright? Just give me a-give me a minute.
00:21:42Kids.
00:21:46What do you say?
00:21:51You know what? Sure.
00:21:53Really?
00:21:55Yeah.
00:21:56That's-that's amazing.
00:21:58Oh, uh, why don't you-why don't you put your number on my phone?
00:22:01Sure.
00:22:02Maybe we can go out tomorrow night?
00:22:05Tomorrow night, yeah.
00:22:07That's great, yeah. Um, I'm excited.
00:22:10Yeah, it's great.
00:22:11Yeah, bye.
00:22:13See you tomorrow night.
00:22:14Okay, at first it seems like he's sabotaging his friends, but when you look at the super zoomed frames here, you can see the whole row is fertilizer bottles.
00:22:29Oh, wow. You're right. It's really cool how much you care.
00:22:34Sorry.
00:22:37Yeah.
00:22:38Yeah.
00:22:39Isabel, hands off us.
00:22:40Heidi.
00:22:41Oh, hey Isabel.
00:22:42I don't know who else to turn to and I need your discretion.
00:22:44Is everything okay?
00:22:45Discretion means you pretend like everything's okay.
00:22:48Right.
00:22:49I am in a predicament and I-I really need your help.
00:22:52Anything.
00:22:53Okay.
00:22:55Would you consider a red plaid blazer to be a romantic article of clothing?
00:23:00I don't think a blazer is ever romantic. What's going on?
00:23:03I-I have a date.
00:23:06Oh, wow. You met someone?
00:23:08Uh, who is it?
00:23:09Charlie's father.
00:23:12Mom.
00:23:13I know. It was an accident and I-I don't know. I-I-I could get fired for this.
00:23:17I could get fired for this.
00:23:18So why are you going on a date with him?
00:23:19Because Rule 1, Article 1, Section 4 says,
00:23:22You can make contact with a family member if you were spotted by this subject.
00:23:26And they are part of your cover. Above all else, protect the operation.
00:23:29Okay, so you're disguising as the dad's date?
00:23:32It is the only way. Okay?
00:23:34And I'm gonna-I-I just-I'll close up Charlie's case and then I'll-I'll get out of here.
00:23:38Okay. How can I help?
00:23:40I need you to send an electrician out to their house to look at their box.
00:23:43Um, okay. But, look.
00:23:46There's a lot of inspectors out right now, so if you're gonna do this, you need to be careful not to get spotted.
00:23:51Please.
00:23:52Heidi, I know how to disguise myself.
00:23:53Okay.
00:23:54And one more thing. Don't fall in love.
00:23:57Oh, please. I'm a professional.
00:24:05Merry Christmas. Thank you for coming. Drive safely.
00:24:08Good evening, Inspector 089. Do we have an update?
00:24:12We have a virtuous act in the holiday market. Jacqueline is trending nice.
00:24:17Perfect.
00:24:32Hi.
00:24:33Hi. Hey.
00:24:34You made it.
00:24:36Hi.
00:24:37I-I put our names in at the restaurant. We got-we got a minute if you wanna-you wanna take a look around.
00:24:44Sure. Yeah, yeah, sure.
00:24:47I like the glasses. Very Clark Kent.
00:24:50That's what I was going for.
00:24:52Oh, it's so cute. Is this here every year?
00:25:01Yeah. Yeah, it's so great they do this. Everything is local, family owned. I just love the way to support community.
00:25:08You sound like a poster child for nice guys.
00:25:11Not really. I, uh, I used to be on the other side of things. I was a food critic. One of those snobby, mean ones.
00:25:20See? Always a catch.
00:25:22I would nitpick everything. The dinner mints, menu fonts. Once I trashed a five-star restaurant, cause the table made the olive oil pool southeast.
00:25:32Wow. You know you don't have to tell me all this, right?
00:25:35Maybe I'm just too honest for first dates.
00:25:40So what changed?
00:25:44When Audrey passed, I-I just didn't wanna pick things apart anymore. You know, I just felt so cynical.
00:25:51So I dug up all the places I'd hurt with my reviews and I went to go work for them. Give them a second chance.
00:25:58I really do think we're all put here to do good. Just takes a little coming around to.
00:26:05Do I sound trite?
00:26:09No, not at all. I love that.
00:26:15What do you think this is? Yule log?
00:26:21Mmm, crushed pine.
00:26:26Crushed pine. That's pretty good. How about you?
00:26:31Uh, I...
00:26:35Okay, this is gonna sound weird, but...
00:26:39I love watching people.
00:26:41Yeah, that sounds weird.
00:26:42All right, I mean, I love watching people try. You know? A kid who's just trying to do the right thing and almost gets there, or someone who's having a bad day, but they still find a way to be kind.
00:26:56I guess it just makes me feel like maybe the world's okay. Like, I can do something small that matters, even if no one knows I did it.
00:27:06I think that's beautiful.
00:27:14What about this one?
00:27:18Eggnog?
00:27:19Mm-mm. Amber nutmeg.
00:27:22Amber nutmeg? Well, you're good at this.
00:27:25I have a well-traveled nose.
00:27:28Hey, they have homemade cider over there. We gotta try it. Over this way. They're so good. Hi. Can we get, uh, two ciders, please?
00:27:42You're welcome. Thank you.
00:27:54Hey. What's going on?
00:27:57Uh, I, I, I thought I smelled something burning, but it turns out it's, it's, it's just this, um, oh, authentic chimney candle. Go figure.
00:28:06I have never met anyone like you before.
00:28:09Here.
00:28:13Thank you so much.
00:28:14It's cold.
00:28:20It's the, it's the babysitter.
00:28:21It's okay.
00:28:22Hey, Sarah. What's going on?
00:28:25Oh.
00:28:27Well, how's she doing now?
00:28:31Oh, boy. Okay. Um.
00:28:34Yeah. Yeah. Okay. I'm, I'm walking back right now.
00:28:37All right.
00:28:41I'm so sorry, but Charlie came down with something.
00:28:45Oh, no. I'll drive you back.
00:28:55Hey.
00:28:56Hey, should I?
00:28:57Oh, no, no, please come in.
00:28:59How is she, Sarah?
00:29:00Honestly, I don't know.
00:29:01She said it was her stomach and then her head and then she kind of fainted.
00:29:07She fainted? Oh, geez.
00:29:12Sweetie. Hey. Um.
00:29:14I, I came as fast as I could.
00:29:18You're not fast enough. I got a lot worse.
00:29:25Uh, your fever is 105.
00:29:29I told you I'm dying.
00:29:31Yeah, we, we gotta get you to the hospital.
00:29:33Hospital?
00:29:34Don't worry. They have special medication there, all right?
00:29:38Uh, should we bring your elephant or penguin?
00:29:42Uh, I'm 11.
00:29:44The bear!
00:29:46I don't think we need to go. I'm starting to feel a little better.
00:29:48I know you don't wanna go to the hospital, honey, but we can't take any chances.
00:30:01Uh, Jason, I, I wouldn't panic about the fever.
00:30:04Sometimes these things just flare up.
00:30:07I would maybe keep up with the ice, give her some snuggles and just check it again in a few minutes.
00:30:14Okay.
00:30:15Listen, I'm, I'm gonna go.
00:30:16Alright, yeah, I'm, I'm so sorry.
00:30:19It's okay. Goodnight.
00:30:20Goodnight.
00:30:21Goodnight.
00:30:23Goodnight, Charlie.
00:30:37Scooch over.
00:30:41You know, there's a rule.
00:30:44You can't be sick at Christmas.
00:30:46I have to say, things are really starting to come along.
00:30:55We finalized the layout, furniture's on its way, and we got rid of that jukebox that wouldn't stop playing tears in heaven.
00:31:01It's a lot of changes.
00:31:02And change can be scary.
00:31:03And change can be scary.
00:31:04But my goal here is to lean into what you do best.
00:31:07You wrote that my shop is where good pizza goes to die.
00:31:11And I have a lot of regrets about the wording.
00:31:14Listen, Jimbo.
00:31:15You're a wizard with dough.
00:31:17Your pizza is a masterpiece, but frankly, you could use a little help with the business side.
00:31:21So, I wanna pitch you on some staging.
00:31:24Okay?
00:31:25Oh, come on, Charlie.
00:31:27Do something.
00:31:28You're the main attraction here.
00:31:30The fuel that makes this place hum.
00:31:33So, imagine this.
00:31:34You.
00:31:35Staged front and center as our star.
00:31:40Dazzling customers at the main counter.
00:31:44I don't know about a star.
00:31:45I'm more of a pizza chef.
00:31:47Did you hire a window cleaner?
00:32:00Well, you did.
00:32:05Charlie.
00:32:06Oops.
00:32:07Boy.
00:32:14Can we do something fun now?
00:32:21Oh, yeah.
00:32:22We are going to get the tree.
00:32:25That's more like a chore.
00:32:27What?
00:32:28You used to love getting the tree.
00:32:30I think when I was four.
00:32:32Come on, Charlie.
00:32:39Isabel?
00:32:40I don't think she heard me.
00:32:43Hey, Isabel.
00:32:44Oh, Jason.
00:32:45Uh, Charlie.
00:32:46Hi.
00:32:47What a surprise.
00:32:48What a surprise, yeah.
00:32:49Are you sure about that?
00:32:50Uh, I'm so glad to see you're feeling better.
00:32:51Yes, she is.
00:32:52Uh, and I am so sorry about the other night.
00:32:56I owe you a do-over.
00:32:57Definitely.
00:32:58I just, I have to do some travel for work.
00:33:00Why not right now?
00:33:01What?
00:33:02Now?
00:33:03Charlie.
00:33:04I owe you a do-over.
00:33:05I owe you a do-over.
00:33:06Definitely.
00:33:07I just, I have to do some travel for work.
00:33:09Why not right now?
00:33:10What?
00:33:11Now?
00:33:12Charlie.
00:33:13I mean, we're gonna go pick out a Christmas tree.
00:33:15It's gonna be so fun.
00:33:17I don't, I don't know.
00:33:20Well, clearly, we'd love to have you.
00:33:27You know what?
00:33:28Sure.
00:33:29Yeah, sure.
00:33:30Why not?
00:33:31Alright.
00:33:32Alright, amazing.
00:33:33Yeah, why not?
00:33:34Let's go.
00:33:35Wow, this is a coincidence.
00:33:44So, where do you want to start?
00:33:46Let's start with some hot cocoa.
00:33:48Me and Isabelle are parched.
00:33:50Right, Isabelle?
00:33:51Sure.
00:33:52Okay.
00:33:53Well, then I will be right back.
00:33:54I have a feeling we're not parched.
00:34:07I know what's going on.
00:34:08You do?
00:34:09Yep.
00:34:10Okay.
00:34:11Uh, do you want to fill me in?
00:34:13You like my dad.
00:34:14Oh.
00:34:15Oh, no, no, no.
00:34:16No, no, no.
00:34:17Your dad and I, your dad and I are friends.
00:34:19Do you spy on all your friends?
00:34:20Oh, these are very complex questions.
00:34:21I don't really consider it spying.
00:34:22It's more like just trying to get the full picture.
00:34:23You know, it's kind of my way of getting to know someone better.
00:34:24To make sure they're good.
00:34:25Yeah, that's it, exactly.
00:34:26I don't know how helpful this is, but he honks a while back at the house.
00:34:27You know, he's doing a good job.
00:34:28Ah, great job.
00:34:29What?
00:34:30What?
00:34:31What?
00:34:32What are you doing?
00:34:33What are you doing?
00:34:34I'm doing a good job.
00:34:35I'm doing a good job.
00:34:36What are you doing?
00:34:37Why are you doing a good job?
00:34:38What are you doing?
00:34:39What are you doing?
00:34:40What are you doing?
00:34:41I'm doing a good job.
00:34:42What are you doing?
00:34:43What am I doing?
00:34:44I don't know how helpful this is, but he honks a lot when he drives, he grunts when he gets up, and he chews loudly.
00:34:55What else do I know?
00:34:59Charlie, I would never want to take him away from you.
00:35:03I didn't say that. I just want you to know that he's noisy and has an allergy.
00:35:10Noted.
00:35:11Thanks for talking to me. You know, it's always, it's always good to say what you need.
00:35:17In that case, I need five dollars for the snack bar.
00:35:20Oh, okay. Yeah, I guess I have to pour that.
00:35:24Well, there you go. Live it up.
00:35:27Where are you off to?
00:35:28Popcorn!
00:35:31I thought we were thirsty.
00:35:32Five? I don't know.
00:35:34Go.
00:35:38You got a good seat here?
00:35:39Yeah.
00:35:40Cheers.
00:35:42Cheers.
00:35:47Wow, they're just, oh, so beautiful.
00:35:50I know. None of them will work.
00:35:53What do you mean?
00:35:54What?
00:35:55Archery has to be ugly.
00:35:57Ugly?
00:35:58Wait, hold on. Why does it have to be ugly?
00:36:01It's, uh, we've been doing it since she was little. It's kind of a tradition.
00:36:04If we don't make everyone, who will?
00:36:06Oh. Oh, that's sweet.
00:36:10That's sweet.
00:36:10Well, it is. Until you have to hang ornaments on it without it folding in half.
00:36:14I take you, you've never had a tree topper that dragged on the floor?
00:36:19I actually didn't have a Christmas tree growing up.
00:36:23Really?
00:36:24But I love to climb trees.
00:36:26I would find, I would find the tallest tree and I would sit in it for hours and I would just stare out at the Christmas lights.
00:36:33It was so beautiful. Made me feel like I was a part of it.
00:36:36And I'd always leave behind these, these little notes I had written while I was up there.
00:36:42Like what?
00:36:46So, some were wishes.
00:36:48And some were just little fortunes I'd hoped someone would find.
00:36:52You know, it's kind of like how you are with those restaurants.
00:36:55Like, I felt like if I could just do something good, then the rest would fall into place.
00:37:01Look out!
00:37:02Whoa!
00:37:05Whoa.
00:37:07Sorry, are you okay?
00:37:08Yeah, we're good. Thanks, guys.
00:37:13Are you guys even looking?
00:37:16Uh, yeah.
00:37:17Yeah, of course.
00:37:18No, we're starting with the roots and then working our way up.
00:37:22I can't.
00:37:26That was a close call.
00:37:28Wow, danger. Thank you.
00:37:29Yeah.
00:37:29Saving my life there.
00:37:30She's really comfortable with you.
00:37:34Doesn't happen a lot.
00:37:36No.
00:37:37She and I have an understanding.
00:37:41Well, can you let me in on it?
00:37:43Half the time I feel clueless.
00:37:46Charlie was just so connected with her mom.
00:37:48When I lost her, I didn't realize I'd be losing that part of Charlie, too.
00:37:52Then maybe this is a chance to get to know a whole new part of her.
00:37:58You think?
00:37:58Look, when you lose someone that young, it's hard to find hope in anything anymore.
00:38:03I think she just needs a reminder that she still has something worth believing in.
00:38:08What's that?
00:38:09I found it!
00:38:13I love it!
00:38:14I love it!
00:38:14It's perfect.
00:38:17And by that I mean hideous.
00:38:19I'm naming him Marvin and he's getting all of the big ornaments.
00:38:22We'll see about that.
00:38:37Well, let's bag him up.
00:38:38Ho, ho, ho!
00:38:41Ho, ho, ho, ho, ho!
00:38:43Hey.
00:38:44I got an idea.
00:38:45What would you like for Christmas this year, little boy?
00:38:49Achoo!
00:38:52Okay.
00:38:53Okay.
00:38:55All right.
00:38:55Cole it is.
00:38:56Why are we doing this?
00:38:59Oh, come on, honey.
00:39:01You don't want to see Santa?
00:39:02Santa.
00:39:03Yeah.
00:39:03That guy.
00:39:04Doug.
00:39:05His name's on the cup.
00:39:06Okay, so that guy clearly isn't the real Santa, but you know what?
00:39:10I know he works for the real Santa, so...
00:39:12Exactly.
00:39:12Couldn't hurt for him to know what you want?
00:39:13Of course not.
00:39:14No.
00:39:15Fine.
00:39:19Oh, ho, ho, ho, ho!
00:39:21Have a seat.
00:39:21Thanks, but I prefer to stand.
00:39:23Oh.
00:39:24All right.
00:39:24And, uh, what's your name, little girl?
00:39:28It's Young Lady.
00:39:30What?
00:39:31Charlie.
00:39:32And, uh, are you excited about Christmas this year, Charlie?
00:39:35Can we cut to the chase, Santa?
00:39:41Right.
00:39:43Well, what would you like for Christmas this year, Charlie?
00:39:46There is one thing I want more than anything, but I'm afraid it's too much to ask.
00:39:50I can't make any promises, but nothing's too big for the sleigh.
00:39:54Well, okay.
00:39:56What I really want for Christmas is world peace.
00:40:04Oh, and a white rabbit for magic.
00:40:07Oh.
00:40:08Oh, oh.
00:40:10Well, um, I, uh, I'll have to talk to the elves about that.
00:40:17Can I get a candy cane over here, please?
00:40:20I don't see any more lawyers right now.
00:40:22Right now.
00:40:24Oh, Charlie, what am I going to do with you?
00:40:38Okay.
00:40:39There's just, there's got to be an exception.
00:40:44Okay, here we go.
00:40:45Naughty behavior can be excused under one exception.
00:40:49Rule one.
00:40:50There are no exceptions.
00:40:53No, that's just bad copywriting.
00:41:02Rules department.
00:41:04Hi, this is Isabel Haynes.
00:41:06I was hoping to get some help with a really difficult case.
00:41:09Case name?
00:41:10Uh, Charlie Duncan.
00:41:11What seems to be the problem?
00:41:12Well, it's just complicated.
00:41:14Charlie's behavior is naughty, but there's more to it than that.
00:41:17I mean, she's lost her mom, and I think a lot of this is just a girl acting out her grief.
00:41:23Um, hello?
00:41:25Did I lose you?
00:41:26Hello?
00:41:27Hello?
00:41:27Ma'am, if the actions you've observed are objectively naughty, you should follow the procedure stipulated under Rule 5, Section 52.
00:41:35No, no, no, but that's not why you're not hearing me.
00:41:36It's more complex than that.
00:41:38She's been through a lot, and she's really trying.
00:41:40She's getting better.
00:41:41And if she lands on the naughty list again, I would just be devastated.
00:41:44I mean, she would just be so devastated.
00:41:46Ma'am, if I may, judgment can become difficult if you get too close to the subject.
00:41:50Okay, well, I'm gonna have to, like, file for an extension.
00:41:55I mean, I've never done that before.
00:41:57Is there, like, a button for it or something?
00:41:59Extensions are reviewed by the extensions committee.
00:42:02I've emailed you the extension request packet.
00:42:04On page 45, there's a section that says, do not complete.
00:42:07Please complete it.
00:42:09And a link to submit your 30-minute video testimonial.
00:42:12Please refrain from showing a motion in your testimonial, or your request will automatically be denied.
00:42:17Okay, all right, I think I got those instructions.
00:42:22Thank you so much.
00:42:28Charlie, I don't know if I have a rule to protect you.
00:42:30Freddy, my main type of man.
00:42:50I'm not available for conversation.
00:42:52Ah, I couldn't agree more.
00:42:54Conversations are the worst.
00:42:56Yuck.
00:42:57It's just that I heard a little rumor, and I couldn't believe my ears.
00:43:02It said there is a brother requested an extension on her case.
00:43:05And if I'm not mistaken, that's never happened before.
00:43:09This is sounding like a conversation.
00:43:11No, no.
00:43:13But see, friend, she's having trouble, and she asked me if I can help.
00:43:17Problem is, I can't help if I can't see the tape.
00:43:20I can't give you access to the case footage unless you're assigned to the case.
00:43:24Of course.
00:43:25You're right.
00:43:26Who was I thinking, eh?
00:43:27Silly man.
00:43:28Um, before I go, one more thing.
00:43:35Do you like delicious bread of ginger?
00:43:39Huh?
00:43:40Come on, grumpy friend.
00:43:43I can see it is changing your mind.
00:43:46Bravo.
00:43:47Mancha, eh?
00:43:48Kissy kissy with the gingerbread.
00:43:50Kissy kissy with the gingerbread.
00:43:52Kissy kissy with the gingerbread.
00:43:55Buongiorno, Inspector 51.
00:43:59Buongiorno.
00:44:01Que si, da andiamo, eh?
00:44:04Che bene le magie.
00:44:05Brava, brava.
00:44:07Well, well, well.
00:44:10What do we have here?
00:44:13Does Isabel have un segreto?
00:44:15so i was preparing the invites for the reopening this morning and we are exactly where we need to
00:44:25be we just need to settle on a name i still don't get where we just can't call it pizza shop
00:44:33come on jimbo that's like naming your dog dog technically it works until you take it to the
00:44:43park look i know this is a difficult step so i went ahead and i prepared a direction for you all right
00:44:51introducing
00:44:55sips and slices you pick a pizza we pair it with a bottle of wine from our selection
00:45:04what do you think i don't know it's a little
00:45:09frou-frou okay um i thought this was the direction we wanted to go in it elevates the pizza experience
00:45:21so that customers can finally appreciate your complex flavor profile yeah it's frou-frou
00:45:27charlie hey you want to give us your thoughts on something
00:45:36what do you think about this look for the restaurant
00:45:41it's too fancy thank you really you don't think it hits a cultural sweet spot
00:45:51i don't know what that is but when i have pizza i just want to have fun i like her
00:45:56okay all right all right let's start over so
00:46:05what else should it be it shouldn't be a stuffy place just for grown-ups it should be a place kids
00:46:12can go to okay what what uh what makes it kid friendly
00:46:17remember lucia's where we could like draw on the tablecloths and there was like the music and stuff
00:46:24and the waiters would come out and sing la bumba yeah and remember when we made pizza at home
00:46:28mom would always save us some of the dough and we made little pizza people
00:46:31i forgot she used to do that
00:46:36i used to make a dessert back in school it was like a pizza sunday where you could pick your toppings
00:46:45i want one of those i might have some waffle cone stuff out in the back come on
00:46:51come on dad okay all right
00:46:59look this is only going to end one way
00:47:26i want one way
00:47:56Oh, no.
00:48:06Come on, Charlie.
00:48:18Come on.
00:48:26Charlie, what are you doing?
00:48:31What are you doing?
00:48:32Can I help you, ice cream lady?
00:48:36She's not an ice cream lady, Wanda.
00:48:38She's my dad's girlfriend.
00:48:39She's a spy.
00:48:41And not a very good one.
00:48:43What are you doing here?
00:48:44Oh, I was just, you know, in the neighborhood.
00:48:47Seems to happen a lot.
00:48:49I just, I heard screaming.
00:48:51Oh, gotta be me.
00:48:53Gotta be excited.
00:48:54Charlie hid my $20 bill in my back pocket.
00:48:59Wow, in your pocket.
00:49:01Right.
00:49:03I'm so sorry.
00:49:05I just, I'm gonna, you know, I'm gonna go.
00:49:08You should stay.
00:49:10Hm?
00:49:11We were just about to start our ornaments.
00:49:16Oh.
00:49:18Ornaments.
00:49:20I think it was Lunkhead.
00:49:25Or maybe Bozo.
00:49:26It was definitely Bozo.
00:49:28Oh, Bozo's my favorite.
00:49:31Anyway, I lost my patience.
00:49:34And if I could have climbed over the pharmacy counter, I would have.
00:49:39But it was Christmas.
00:49:40And also, I was practically blind.
00:49:43Even now, I'm like a bat.
00:49:45Except for when I roll my eyes.
00:49:47Then this lady stepped out of line and stormed right up to the front.
00:49:54And with a calm voice, she said,
00:49:56If you don't give her the prescription, I'll make sure you never work in this state again.
00:50:03And she was just petty enough to do it.
00:50:06You never saw a pharmacist move faster in your life.
00:50:13Her mother and I ran into each other a lot at that pharmacy.
00:50:18Especially toward the end.
00:50:21Eventually, she found out I used to be a magician and asked me to perform at Charlie's birthday.
00:50:27Just like that?
00:50:29Oh, that was Audrey.
00:50:30She could see people for who they were.
00:50:32I wasn't just a stranger to her.
00:50:36No one was.
00:50:42Needless to say, the party never happened.
00:50:47But I still showed up.
00:50:53And Charlie and I spent the day together learning every card trick in the book.
00:50:59That's amazing.
00:51:02Is that how these magic lessons started?
00:51:06Actually, that was all Charlie.
00:51:09When she found out I was living alone, she insisted on helping out.
00:51:14Running errands.
00:51:16Picking up mail.
00:51:18And my prescriptions.
00:51:20Got all the good parts of her mama.
00:51:22I don't know where I'd be without her.
00:51:23I don't know where I'd be without her.
00:51:27I don't know where I'd be without her.
00:51:28Okay.
00:51:29Charlie.
00:51:30Wait, Charlie, Charlie.
00:51:31No, no, no.
00:51:32Hey, Charlie.
00:51:33You told me you spied to find out if someone was nice.
00:51:34Okay, I can explain all of this.
00:51:35No, if you didn't like me, you should have just said so.
00:51:36Can we just talk?
00:51:37Please.
00:51:38This is the first time I'm gonna hit the show.
00:51:40Oh, my goodness.
00:51:41I'm going to hit the gas light.
00:51:43My big answer, and it's just like the spy is.
00:51:44What?
00:51:46I'm the master, and I'm like the handle.
00:51:47What?
00:51:48Okay.
00:51:50Charlie.
00:51:51Wait, Charlie, Charlie, Charlie.
00:51:52No, no.
00:51:53Hey, Charlie.
00:51:54You told me you spied to find out if someone was nice.
00:51:57Okay, I can explain all of this.
00:51:59No, if you didn't like me, you should have just said so.
00:52:01So, can we just talk, please, do you mind if we, can we sit?
00:52:19I lost my mom too, you know, when I was seven, and my dad wasn't around, I moved a lot.
00:52:29I know what it's like to lose faith in people and feel like nobody believes in you.
00:52:37I did lie to you, the day I was at your house.
00:52:40I didn't work for the power company.
00:52:44I was there because I was assigned to you.
00:52:48And what are you talking about?
00:52:50I work for someone you know, and someone who is very famous.
00:52:55And I, goodness, this is tricky, um, I work for a company that outsources the naughty
00:53:08or nice list for Santa.
00:53:11And it's my job to find out who's what.
00:53:14You're telling me you work for Santa?
00:53:17Yes.
00:53:18Yep.
00:53:19That's it.
00:53:20That's who.
00:53:21I don't actually report to him.
00:53:22So you were lying about the power company job, this cookie job, and you're telling the
00:53:27truth about working for Santa.
00:53:29Look, you're skeptical.
00:53:31I totally understand.
00:53:32All that stuff about Santa checking his list, that's just me.
00:53:40Charlie, I know you're good.
00:53:43And I just wanna make sure you don't get cold again.
00:53:46See?
00:53:47That's why you're wrong.
00:53:48I've never gotten cold for Christmas.
00:53:53Jason, I have given this a lot of thought, but I'm not who you think I am.
00:54:14And for as much trouble as this may bring, I can't keep it up anymore.
00:54:18I'm an inspector for the naughty or nice list.
00:54:22I understand you may have some questions, or I just wanna sit there in silence.
00:54:27That's fine.
00:54:28Maybe we could just sit here and walk away.
00:54:29Hey.
00:54:30Oh, hi.
00:54:31Hi.
00:54:32Hi.
00:54:33Are we talking to someone?
00:54:34I, I, um, you look great.
00:54:37Wow.
00:54:38Well, thank you very much.
00:54:39It's a, it's a new jacket.
00:54:41I'm sorry I'm late.
00:54:43I was dropping Charlie off at Chuck E. Cheese to a birthday party.
00:54:47It's so weird.
00:54:49There's so much construction around there over the holidays.
00:54:52And every year.
00:54:53Yeah.
00:54:54So weird.
00:54:55You will never believe what I found yesterday.
00:54:58I figured it out.
00:55:00Figured what out?
00:55:01Well, we met.
00:55:03You left it behind when we bumped into each other.
00:55:08Yeah, about, about, about.
00:55:09Hey, speaking from experience here, I know we all take our jobs very seriously.
00:55:14And sometimes that means, you know, shaming people for minor traffic violations.
00:55:21Jason, I was never a parking attendant.
00:55:26I don't, I don't understand.
00:55:30Jason, these last few days have been a whirlwind for me.
00:55:34Yeah, for me too.
00:55:36But I've come to realize that I'm not being fair to you.
00:55:41I have to tell you something.
00:55:43Okay.
00:55:46This is, this is work.
00:55:47I'm so sorry.
00:55:48No, of course.
00:55:49Take it.
00:55:50Yeah.
00:55:51Hey.
00:55:52Heidi, what's up?
00:55:53Isabelle.
00:55:54I hope it's not a bad time, but just wanted to find out.
00:55:57How quickly can you get on a plane?
00:55:59A plane?
00:56:00Why?
00:56:01It's about Charlie's dad.
00:56:04Rudolph found out about him.
00:56:09Oh.
00:56:11Right.
00:56:12Um, uh, yeah, I'll be, I'll be on the next flight.
00:56:20I, hi.
00:56:22Hi.
00:56:23Everything okay?
00:56:24I've got a, a problem with work and, and I, I really have to.
00:56:28Oh, uh, yeah, no problem.
00:56:30We can pick this up tomorrow.
00:56:31This might take a week or so.
00:56:35Uh, that's, uh, it's Christmas.
00:56:41I'm sorry.
00:56:42I'll let you know as soon as I'm back.
00:56:45Oh, you, you forgot your coat.
00:56:49Oh.
00:56:51Sorry, thank you.
00:56:52I'm, I gotta go.
00:56:53Yeah.
00:56:54Inspector 036.
00:56:55Inspector 036.
00:56:56Inspector 036.
00:56:57Inspector 036.
00:56:58Who are you?
00:56:59Inspector 036.
00:57:00Inspector 036.
00:57:01Inspector 036.
00:57:02Inspector 036.
00:57:03Who are you?
00:57:04Inspector 036.
00:57:05Inspector 036.
00:57:06Inspector 036.
00:57:07Inspector 036.
00:57:08Who are you?
00:57:09Inspector 036.
00:57:10Inspector 036.
00:57:11Inspector 036.
00:57:12Inspector 036.
00:57:13Inspector 036.
00:57:14Who are you?
00:57:16Look, I won't tell you what to do, but you should fire them all immediately.
00:57:35They need to know that there are consequences for abusing their brakes.
00:57:39There's, there's this old Chinese proverb about, uh, a lion and a table.
00:57:43I'm not going to bore you with all the details, but you do not want to be the table.
00:57:48Just do what I do and sweeten them up first before you.
00:57:53All right, Grandma.
00:57:57Gotta go.
00:57:58Love ya.
00:57:59Well, if it isn't my favorite inspector, can I offer you some sweets?
00:58:06I'm okay, thank you.
00:58:08Well, I guess it's straight to business then.
00:58:14I'm assuming you, uh, know why I called you in.
00:58:18Yesterday morning I received a video.
00:58:20I will not reveal the source, but it is someone who I deem extremely trustworthy and extremely handsome.
00:58:30I chip off the old block, if you will.
00:58:34Anyhow, you crossed the line, Isabel.
00:58:38I don't need to tell a inspector as decorated as yourself about the dangers of fraternizing with the subject's father.
00:58:45Sir, if I may, Article 1, Section 1, Rule 40.
00:58:48You and I both know that rule was never intended for picking out a Christmas tree together.
00:58:52So, effective immediately you wrapped the case, Charlie's characterization will be finalized as naughty.
00:58:58You are to cease all contact with the girl and her father.
00:59:02I have new information.
00:59:03Sir Charlie isn't naughty.
00:59:04Now, can we please move on to something more pleasant?
00:59:09Yeah.
00:59:10Did I ever tell you the story of why I started this company?
00:59:15Yes.
00:59:16I did?
00:59:17Yes, you have.
00:59:19Huh.
00:59:20Well, then, uh, this next chapter will make a lot more sense.
00:59:29Ta-da!
00:59:30This is our future, Isabel.
00:59:32The next evolutionary step in naughty or nice assessment.
00:59:36One that eliminates all human error and embraces scientific certainty.
00:59:40What is this?
00:59:42I'm glad you asked.
00:59:43We have deployed 30 years of data from all the children in the world to build a super algorithm.
00:59:50Strong enough to determine who's been naughty and who's been nice with 99.9% accuracy.
00:59:5599.9%?
00:59:57That's basically 100%.
00:59:59Yeah, with the difference of 2 million kids.
01:00:02The point is, this new formula will finally bring certainty to the naughty or nice list.
01:00:11Without the need for inspectors or number crunchers or any human beings at all.
01:00:15But that's the heart and soul of this company.
01:00:18Now you understand why this promotion is so important.
01:00:21I'll be making my announcement after Christmas.
01:00:25You can't, you can't do this.
01:00:29It's wrong.
01:00:30All of it.
01:00:31What has gotten into you?
01:00:34I won't stand by while you turn this list into some sort of faceless math equation.
01:00:38I admit I crossed a personal line with Charlie.
01:00:41And I did it knowingly.
01:00:44But because she needed me.
01:00:47And the truth is, the truth is I needed her.
01:00:53She isn't naughty, sir.
01:00:56The things you consider naughty are acts of love.
01:00:59Which I don't think you or this algorithm could possibly understand.
01:01:03And I only learned that because I got to know her.
01:01:06The answer isn't to make our evaluations less human.
01:01:10It's, it's for us to become more human.
01:01:16Excuse me?
01:01:18Hm.
01:01:22I won't promise that I will stay away from Charlie.
01:01:30And in fact, I, um, I quit.
01:01:36All right, boss.
01:01:45What do you think?
01:01:46Still not straight.
01:01:52Okay.
01:01:53How about now?
01:01:54Perfect.
01:02:03Okay.
01:02:04Want to do the honors?
01:02:07Should we call the fire department first?
01:02:10Okay.
01:02:11Let's do it together.
01:02:21So pretty.
01:02:23I've always loved this tradition.
01:02:25Me too.
01:02:27Except when I started the fire.
01:02:29That was fun too.
01:02:30I got ice cream.
01:02:31What?
01:02:32You got ice cream?
01:02:33Yeah.
01:02:34Mom would always take me for ice cream when she was mad at you.
01:02:37Three scoops.
01:02:38You got three scoops?
01:02:39Mm-hmm.
01:02:40Remember last year when I was really scared that Santa wasn't going to come because I was bad?
01:02:52And then on Christmas morning, so many presents from Santa.
01:02:58Yeah?
01:02:59What made you think of that?
01:03:01I don't know.
01:03:03Just...
01:03:04It was different from all the other years.
01:03:07Santa's handwriting changed and I can't figure out why.
01:03:12Yeah.
01:03:13Maybe some years he has his elves do it.
01:03:27That makes sense.
01:03:34Is Isabel coming to the opening?
01:03:37Oh, no.
01:03:38Honey, I...
01:03:41She's just...
01:03:42She's so busy with the power company.
01:03:46I don't...
01:03:47I don't think we're gonna see much of her anymore.
01:03:50You know she doesn't really work for the power company, right, Dad?
01:03:54Wait.
01:03:57What do you know?
01:04:12What is that?
01:04:14Hey, kid!
01:04:15That's my hat!
01:04:19I got it!
01:04:20Thank you, you're a good boy.
01:04:35Yes!
01:04:39Okay, that just felt intentionally deceptive.
01:04:42Oh...
01:04:44Boy...
01:04:45You...
01:04:46Are hard to find.
01:04:48Heidi?
01:04:49What...
01:04:50What are you doing here?
01:04:51Sorry I didn't mean to startle you.
01:04:53Discretion!
01:04:54You know?
01:04:55Could've just...
01:04:56worn glasses.
01:05:01It's been a week.
01:05:02Wanted to check in, make sure you weren't feeling sorry for yourself.
01:05:06Ugh...
01:05:07He's just so sure this was my calling, you know?
01:05:11And now?
01:05:12Now I wonder if I didn't just spend my entire life making things worse.
01:05:16I know I did for Jason and Charlie.
01:05:19Sounds like an identity crisis.
01:05:21Yeah.
01:05:30Look, you can ignore my advice, but...
01:05:33No one has ever seen you happier than when you were with Jason.
01:05:36Wait, what?
01:05:38Oh, the office is obsessed with the Jason tapes.
01:05:41And when he saves you from that Christmas tree.
01:05:43Now?
01:05:44Okay, okay, okay.
01:05:46Okay, so now that your job isn't the problem...
01:05:49What are you still doing here?
01:05:51Heidi, it's too late for all that.
01:05:54I destroyed the trust with Jason and Charlie.
01:05:56Charlie needs you.
01:05:58I don't even know where to start with that.
01:06:02Real life, there are no rules.
01:06:04You get to follow your heart.
01:06:07I'm sure you still remember how to do that.
01:06:09No, this is the part where you realize you have six hours to get to Jason's restaurant opening.
01:06:19Wait, six hours? What?
01:06:21How do you even know about that?
01:06:23Oh, Isabel, please.
01:06:24I'm your assistant.
01:06:25It's my job to know everything about you.
01:06:28Plus, I handle your meal.
01:06:30And what about you? What are you gonna do?
01:06:32They offer me Giuseppe's desk, but I don't know.
01:06:35I think I prefer to live in a world that assumes everyone's nice.
01:06:39You know?
01:06:43Thanks for being my friend.
01:06:51You really should get going.
01:06:52Like, right now.
01:06:53Okay. Now!
01:06:54Come on!
01:06:58Good boy.
01:06:59Jimbo, I got another pizza person.
01:07:11Amazing!
01:07:13In you go!
01:07:15Well, Jimbo.
01:07:17What do you think?
01:07:18Uh, not much with words, but if I had to pick one...
01:07:24I'd say...
01:07:29I'm just glad I can make things right.
01:07:32Sure, Dad.
01:07:34Dad, quick!
01:07:35A customer's complaining that the ice cubes are too thin.
01:07:38What?
01:07:39They're the perfect ratio.
01:07:49Don't mess this up.
01:07:51You're so lucky.
01:07:52I think we've been parent-trapped.
01:07:53Ugh.
01:07:58So I hear you have an issue with my ice?
01:08:00I think we've been parent-trapped.
01:08:01Ugh.
01:08:05Ugh.
01:08:06we'll have time for questions later but first appetizers sure what do you have well my personal
01:08:15favorite would be the ice cream pizza it's technically a dessert but i know the chef
01:08:19yeah it's it's good well then that's what we'll do okay jimbo that's one sugar frisbee for table
01:08:2618. coming right up not surprised she's running the place oh she's been in charge the whole time
01:08:33i'm really glad you're here i came to apologize i know i have a lot to explain actually charlie
01:08:44took care of that oh and as a matter of fact i have something i need to tell you
01:08:55after everything with her mom
01:08:57charlie was uh was acting out you know it was just um it was
01:09:09it was all so much you know
01:09:13anyway that christmas morning i um i couldn't sleep so i went downstairs early and
01:09:20i couldn't believe it underneath the tree there was a lump of coal
01:09:31i didn't know what to do so i uh i repurposed gifts and hoping she wouldn't realize that santa
01:09:39thought that she was naughty oh jason
01:09:47she's a good kid isabel i know of course i know
01:09:56nothing can prepare you for growing up without a mom it's it's lonely and it's messy and they don't
01:10:04have any way to account for that they the company that makes the list the whole formula it's just
01:10:11broken and
01:10:15charlie's gonna land on the naughty list again
01:10:20all this time i thought i was helping by watching these moments that would otherwise slip through the
01:10:27cracks but these kids didn't need observing they needed understanding
01:10:35i thought i was making a difference
01:10:41you are making a difference
01:10:45well i'm definitely not anymore because i
01:10:48quit
01:10:49i see we're making progress your appetizer oh yum wow that looks great it's so yummy
01:11:01questions i do have one was heidi in on this you're not the only one that can talk to the eyes of the
01:11:08world
01:11:11very impressive well what are you gonna do now you know what i think maybe it's time i take this into
01:11:17my own hands if they're not gonna fix the naughty list then i'm gonna take this thing straight to
01:11:23the top the top you mean the north pole yes although santa doesn't always work out at the north
01:11:32pole i think there's an address on my exit letter here his headquarters let's see let's see yes he's
01:11:39located in delaware what's he doing there i don't know but i'm gonna find out if i leave right now i
01:11:46think i can make it before Christmas we can't let you do that at least not by yourself
01:11:58all right let's go oh wait wait wait
01:12:00check
01:12:12wow
01:12:26Hi, we are here to see Mr. Kringle.
01:12:38Do you have an appointment?
01:12:39No, it's more of a spur-of-the-moment adrenaline-charge kind of deal.
01:12:42Yeah.
01:12:44Name, please.
01:12:45Isabel Haynes.
01:12:46Yeah, there's an Isabel Haynes here.
01:12:59No, go.
01:13:06Go on up.
01:13:07Top of the stairs to the right.
01:13:09You can't miss it.
01:13:11Did you see Don?
01:13:12Yeah, I saw it.
01:13:13I can't believe we're going to meet Santa.
01:13:15What's he like?
01:13:15I don't know, I've never met him.
01:13:16I bet he shimmers like a hologram.
01:13:18I bet you he flies.
01:13:19It's not just his sleigh.
01:13:44Uh, excuse me?
01:13:45You're not...
01:13:52Santa?
01:13:53No.
01:13:55Well, maybe someday.
01:13:57No.
01:13:58I don't have the mind for it, you know?
01:14:00I'm Doug.
01:14:01I'm his secretary.
01:14:03Yeah, I gather up all the wishes, you know, and then, you know, make sure they get to the big...
01:14:08It's you.
01:14:09It's you.
01:14:09It's you.
01:14:11Relax.
01:14:12I'm not here to collect.
01:14:14I like to think I've grown up a lot since then.
01:14:18Hmm.
01:14:19We're here to see Santa, Doug.
01:14:20Oh, of course.
01:14:22Yeah, you're in luck.
01:14:23But you better hurry, because he's about to leave to start delivering.
01:14:26Right this way.
01:14:27Well, hello, Isabel.
01:14:46You know me?
01:14:48Oh, of course I do.
01:14:53Santa?
01:14:54Well, you can call me Chris.
01:14:57Or, uh, Santa's fine.
01:14:59Coco?
01:14:59So, uh, what did you think?
01:15:10I'd be, uh, glimmering like a hologram.
01:15:13Yeah, kind of.
01:15:19I cannot tell you my delight to hear that Isabel Haynes just so happened to be paying me a visit.
01:15:26Why is that?
01:15:26Well, you might say I've been expecting you.
01:15:42Are these my wishes I loved as a child?
01:15:47The ones that came true.
01:15:49I wish that she didn't have to eat lunch alone.
01:15:59Lainey, December 23rd, 1995.
01:16:05I wish he didn't always have to be so brave.
01:16:09Marcus, June 22nd, 2003.
01:16:12I wish that she couldn't believe this until I get it.
01:16:24What?
01:16:33Never stop believing Isabel.
01:16:35Thank you, Santa.
01:16:42Now, if you excuse me, I really do need to be going.
01:16:47That first time zone is a doozy.
01:16:50Santa, we actually came to talk to you.
01:16:52Oh, of course.
01:16:53I'm an inspector for the Naughty or Nice group.
01:16:55Or at least I was until last week when I discovered a problem.
01:16:59Problem?
01:17:00Yes, I was assigned to Charlie here.
01:17:03And our algorithm determined her to be Naughty.
01:17:05But I can assure you, Santa, she's not.
01:17:08The formula is wrong.
01:17:09No, but the formula is the problem.
01:17:12See, you've outsourced the list to a company that's completely lost sight of the meaning.
01:17:17Well, let's settle this right now, shall we?
01:17:20Mr. Kringle, I'm right in the middle of my year-end review.
01:17:27Rudolph, I hate to interrupt.
01:17:29I was wondering if I could grab you for a minute.
01:17:32Well, actually, it is year-end, and I am super busy.
01:17:38Whoa.
01:17:43I didn't know he could do that.
01:17:45I didn't know he could do that.
01:17:47I love doing that.
01:17:48Um, thank you for your time.
01:17:51I was just speaking with your former associate,
01:17:54who's concerned that your flawed formula has found Charlie here to be Naughty.
01:17:59Flawed?
01:18:01There's nothing wrong with the formula.
01:18:04And if the little girl wants to land on the nice list,
01:18:07I suggest she try being nice.
01:18:11Take it from me, little girl.
01:18:13Cole builds character.
01:18:15You didn't mean that.
01:18:17Excuse me.
01:18:19May I?
01:18:20Oh, uh, please.
01:18:24You don't think Cole's good.
01:18:26You just did a magic trick.
01:18:28What are you talking about, Charlie?
01:18:32Well, when I want to hide a trick,
01:18:35all I got to do is make you look in the wrong direction.
01:18:39That way, I distract you from the trick.
01:18:41It's misdirection.
01:18:48You hate Cole.
01:18:49I can see it in your face.
01:18:53I'm on keto.
01:18:54And this is absurd.
01:18:55Are you going to believe me or does Nilo a girl?
01:18:57Well, I'm beginning to wonder that myself.
01:19:01Santa, if I may, I have observed kids in all corners of the world.
01:19:05Kids who fight and scream.
01:19:06Kids who break rules.
01:19:07Kids who throw tantrums.
01:19:09Our mistake was never the formula.
01:19:11Our mistake was assuming that any child could be naughty in the first place.
01:19:14Any child.
01:19:17Adults make the rules.
01:19:18Adults label right and wrong, good and bad, naughty or nice.
01:19:22Kids don't operate that way.
01:19:23It's not always that simple.
01:19:25You know, they're just finding their way through the world.
01:19:27And it, it, well, the world can be a really confusing place sometimes.
01:19:33We need to, to guide them, not judge them.
01:19:39Santa, I'm afraid by labeling kids naughty, we're not incentivizing them to be nice.
01:19:44Instead, we're creating mean adults.
01:19:48I've heard enough.
01:19:50Rudolph, I think it's time we went in a different direction.
01:19:54Sir, don't be hasty.
01:19:56Firstly, I...
01:19:57Merry Christmas.
01:20:02Well, it looks like we've outgrown the naughty list.
01:20:08Of course, that'll mean a few extra stops.
01:20:10But moving forward, I could certainly use some help running the new operation.
01:20:15What do you say?
01:20:17I...
01:20:17I feel like I need to discuss this with them.
01:20:20Are you kidding?
01:20:20You got to take it.
01:20:21Take it.
01:20:21I'm taking it.
01:20:22I'm taking it.
01:20:23Not to worry.
01:20:23Miss Kringle is a strong supporter of working remotely.
01:20:27How do you think we ended up in Delaware?
01:20:32Isabel, thank you so much.
01:20:38Now, I really need to be going.
01:20:41I need to be over the Pacific Ocean in 15 minutes.
01:20:45Merry Christmas.
01:20:48Merry Christmas, Santa.
01:20:50Merry Christmas, Santa.
01:20:52Merry Christmas, Santa.
01:20:54Hmm?
01:21:02I knew it.
01:21:03I told you you could fly.
01:21:04A fly?
01:21:05He was definitely a hologram.
01:21:07Did you see the shimmering?
01:21:08Yes.
01:21:08That night, we changed Christmas forever.
01:21:24The supposedly naughty kids, like Teddy and Eddie, got their Christmas gifts after all.
01:21:29Never again would a child receive coal in their stocking.
01:21:32And in the spirit of lists, we decided to create a brand new one, the Makeup List, to bring
01:21:41overdue gifts to the grown-ups that had never received them.
01:21:44For my next holiday magic trick, be prepared to be wowed.
01:21:50What do I have to see?
01:21:51Abracadabra?
01:21:54Abracadabra!
01:21:54I can't wait to make him disappear.
01:22:23Well, make sure he comes back.
01:22:28So, I'm guessing with everything that's happened, this is going to be your last Christmas off
01:22:34for a while.
01:22:35You know what?
01:22:36It's actually my first.
01:22:37Well, then, what do you want to do?
01:22:40Glad you asked.
01:22:41I made a list.
01:22:43Oh, yeah, you sure did.
01:22:45Okay, so I want to drink eggnog by the fire.
01:22:47I want to go caroling.
01:22:47I want to have a very big Christmas dinner.
01:22:49Wait, you're missing something here.
01:22:51Huh.
01:22:51We don't need mistletoe for that.
01:23:08As for me, well, I guess you could say I finally figured out the true meaning of the whole thing.
01:23:26For me, well, I think you could say I finally worried about you.
01:23:28But I nowhere Debbie, well, I think you could say
01:23:31I thought you had two years yesterday.
01:23:31It wasn't meant to do the right thing.
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