Empowering families, preserving dignity | Star Golden Hearts Award 2025 - video Dailymotion

The Star

For 28 years, Adrine Lee has dedicated her life to post-hospital care, helping over 15,000 patients receive comfort, dignity, and guidance at home.   For Lee, care is more than treatment — it’s compassion, education, and preserving dignity in life’s most fragile moments.   For her noble efforts, Lee is named as one of the 10 winners of the Star Golden Hearts Award 2025, an annual award by The Star that honours everyday Malaysian unsung heroes.  For more details, visit https://www.sgha.com.my/  WATCH MORE: https://thestartv.com/c/news SUBSCRIBE: https://cutt.ly/TheStar LIKE: https://fb.com/TheStarOnline

Transcript

00:00Hi, I'm Adriene Lee from Lifelink Home Care, Sindharen Berhad.

00:04I'm one of the winners of the Star Golden Hearts Award 2025.

00:09I'm extremely delighted and happy to be one of the winners.

00:14Yes!

00:30For 28 years, Adriene Lee has dedicated her life to one mission.

00:37Ensuring that patients continue to receive care, comfort and dignity after leaving the hospital.

00:44A former corporate executive turned caregiver, she became the bridge between hospital and home.

00:51Helping families navigate the challenges of caring for their loved ones.

00:56A lot of people are suffering at home after a discharge from hospital.

01:01Hospital per se, they are doing diagnosis, they are doing all the necessary checks and procedures.

01:09But eventually, the patient needs to go back home for recovery.

01:14And when they are back home, it's a total different scenario.

01:18Her journey began when her mother became bed-bound.

01:21She quickly realised how little families knew about post-hospital care.

01:27When my mum actually was bed-bound, we were not lucky enough to actually get people to actually teach us how to care for my mum.

01:39Simple thing like, because she's bed-bound, there is a mattress called the ripple mattress,

01:45which is very important for a bed-ridden patient to use to prevent bed sores.

01:50At that time, it only cost less than 500 ringgit.

01:54To us, with a family of 10 siblings, 500 is not a lot we can chip in.

01:59But we do not know how.

02:02So I feel that, you know, it's important that we should share all this information to people who require basic information.

02:11I feel that knowing things and the willingness to share what we know is very important.

02:20That personal struggle became her purpose.

02:24Through Lifeling Home Care, Lee now provides post-discharge home care and supplies essential equipment from oxygen tanks to ventilators,

02:34often within hours of a hospital's call.

02:37She and her partner also run a small care centre, offering long-term support and personalised care plans.

02:46Beyond logistics, Lee personally makes free home visits, checking on patients' recovery and offering hands-on guidance.

02:55If they need help, we all will help.

02:58Even if I can't afford to help, I will arrange for partner in service to actually help.

03:03But for Lee, care goes far beyond equipment or treatment.

03:08It's about teaching families how to care.

03:12She guides them through nutrition, feeding regimes and tube management, empowering them with knowledge and confidence.

03:20Helping people in need doesn't necessarily mean that we need to give them relief.

03:26It's the type of help assistance that we can give to let them go through their stress and also the difficulty in caring for a patient.

03:37Over the years, Lee's curiosity and commitment turned her into a self-taught expert.

03:43She learned from doctors, professors and nurses, absorbing everything she could do to better serve her patients.

03:51Since 1997, she has cared for over 15,000 patients, each one leaving a mark on her heart.

04:14Now, her challenge is expanding this model of care nationwide.

04:20She believes that it will take strong collaboration, financial, operational and moral from both the government and private sector.

04:27We care for a person not because we are waiting for them to reward us.

04:33We are doing it with our heart and from the bottom of our heart.

04:37All these patients here, I've been telling my team in the centre that they are all our fathers and mothers.

04:46We are responsible in their well-being. We have to care for them.

04:51To Lee, helping someone spend their final days in comfort and dignity is one of the greatest gifts one can give.

05:00I still love the job. It's the satisfaction, the happiness and the peace of mind that I have after helping.

05:08I feel so peaceful.

05:21I feel so peaceful.

Empowering families, preserving dignity | Star Golden Hearts Award 2025

Category

Transcript

Be the first to comment

Recommended