00:00Hi, I'm Adriene Lee from Lifelink Home Care, Sindharen Berhad.
00:04I'm one of the winners of the Star Golden Hearts Award 2025.
00:09I'm extremely delighted and happy to be one of the winners.
00:14Yes!
00:30For 28 years, Adriene Lee has dedicated her life to one mission.
00:37Ensuring that patients continue to receive care, comfort and dignity after leaving the hospital.
00:44A former corporate executive turned caregiver, she became the bridge between hospital and home.
00:51Helping families navigate the challenges of caring for their loved ones.
00:56A lot of people are suffering at home after a discharge from hospital.
01:01Hospital per se, they are doing diagnosis, they are doing all the necessary checks and procedures.
01:09But eventually, the patient needs to go back home for recovery.
01:14And when they are back home, it's a total different scenario.
01:18Her journey began when her mother became bed-bound.
01:21She quickly realised how little families knew about post-hospital care.
01:27When my mum actually was bed-bound, we were not lucky enough to actually get people to actually teach us how to care for my mum.
01:39Simple thing like, because she's bed-bound, there is a mattress called the ripple mattress,
01:45which is very important for a bed-ridden patient to use to prevent bed sores.
01:50At that time, it only cost less than 500 ringgit.
01:54To us, with a family of 10 siblings, 500 is not a lot we can chip in.
01:59But we do not know how.
02:02So I feel that, you know, it's important that we should share all this information to people who require basic information.
02:11I feel that knowing things and the willingness to share what we know is very important.
02:20That personal struggle became her purpose.
02:24Through Lifeling Home Care, Lee now provides post-discharge home care and supplies essential equipment from oxygen tanks to ventilators,
02:34often within hours of a hospital's call.
02:37She and her partner also run a small care centre, offering long-term support and personalised care plans.
02:46Beyond logistics, Lee personally makes free home visits, checking on patients' recovery and offering hands-on guidance.
02:55If they need help, we all will help.
02:58Even if I can't afford to help, I will arrange for partner in service to actually help.
03:03But for Lee, care goes far beyond equipment or treatment.
03:08It's about teaching families how to care.
03:12She guides them through nutrition, feeding regimes and tube management, empowering them with knowledge and confidence.
03:20Helping people in need doesn't necessarily mean that we need to give them relief.
03:26It's the type of help assistance that we can give to let them go through their stress and also the difficulty in caring for a patient.
03:37Over the years, Lee's curiosity and commitment turned her into a self-taught expert.
03:43She learned from doctors, professors and nurses, absorbing everything she could do to better serve her patients.
03:51Since 1997, she has cared for over 15,000 patients, each one leaving a mark on her heart.
04:14Now, her challenge is expanding this model of care nationwide.
04:20She believes that it will take strong collaboration, financial, operational and moral from both the government and private sector.
04:27We care for a person not because we are waiting for them to reward us.
04:33We are doing it with our heart and from the bottom of our heart.
04:37All these patients here, I've been telling my team in the centre that they are all our fathers and mothers.
04:46We are responsible in their well-being. We have to care for them.
04:51To Lee, helping someone spend their final days in comfort and dignity is one of the greatest gifts one can give.
05:00I still love the job. It's the satisfaction, the happiness and the peace of mind that I have after helping.
05:08I feel so peaceful.
05:21I feel so peaceful.
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