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Ambulance - Season 15 Episode 4 -
Stranger in the Dales
Stranger in the Dales
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02:29Oh God
02:30Query, what?
02:361696
02:371696, good morning, I'm just sending you down this job
02:41And it is a query female dead inside, query gas leak
02:46They have informed the gas board and there is someone on team with the patient
02:49The team leader's also coming as well, love her
02:52Yeah, thank you love, that's all received
02:54Let's go
02:551696, Pete and Georgina are immediately dispatched to the scene on the outskirts of Bradford
03:04They are two miles away from the patient
03:06A team leader is also en route
03:09It's all very unusual inside
03:12You need to leave the contaminated area immediately and do not go into the scene
03:17If there is staff and there's been a leak, you need to make sure that you're safe as well, okay?
03:23Oh my God
03:25The whole street could be up
03:271696, I'm just going to pass you this other bit of information
03:32So open the doors and windows to ventilate the property
03:34Don't operate any electrical properties
03:37Provide anything that could be a source of ignition
03:39And turn the gas off at the meter
03:41That's come from the Northern Gas Network and fire, I think, are coming as well, love her
03:47That's lovely, thank you, all received
03:48We'll grab the mug bagger monitor, just in case
03:53It's like your worst nightmare, like, is that with my grandma or granddad
03:57Or anyone
03:59I hope that is not what it's saying it is
04:02Yeah
04:03So let's put my gas pipes
04:09Yes
04:11So you live next door
04:13Stephen, the team leader, has also arrived on scene
04:17And her name's what, Christine?
04:21Okay, well, we'll go and investigate, all right, love, you just stay there
04:33So the gas was cut off yesterday
04:35Yes
04:36For the whole building
04:38What, sorry?
04:39The gas was cut off yesterday for whose property
04:40Top one
04:41Top one
04:42For her property
04:43Top one, so the query, because this one's not being seen
04:44Is this one okay?
04:45Yeah, fine
04:46Yeah, fine
04:47Have we contacted com to see if we can get there before?
04:50Not yet
04:51Which is, try and knock her first
04:52Yeah
04:53And then that's on the panel
04:54Is she cold before this lady?
04:55Yeah, I've thought I've been here, either that one, either that one or this one, for COPD
05:06Here we are
05:07Oh, hello
05:09She's offering, she's going to the window
05:11She's coming down
05:12She had a big smile on her face, though, didn't she?
05:13Hello, is it Christine?
05:14Yeah
05:15Hello, is it Christine?
05:16Yeah
05:17Hello, Christine?
05:18Sorry, it's Yorkshire Ambulance
05:19Erm, so we've just been informed by some next door neighbours that there's been a gas leak and the neighbour was actually concerned for your welfare, so I do apologise for waking you up so early, but we just wanted to make sure that you were okay
05:36I'm fine
05:37Are you?
05:38I will be in a minute
05:39I'm really sorry that we've got you up so early, but, you know, obviously anything to do with a gas leak, we just needed to make sure that you were okay
05:46I'm fine
05:47Good?
05:48Thank you for waking me up
05:49I'm...
05:50Well, I do
05:51Did you see?
05:52You know, with no teeth in or out, you know
05:57False alarm
05:58Aw, false alarm
06:001696, we have made contact with the occupant, many thanks
06:07You've got a lovely garden, Christine
06:08Thank you, dear
06:09It's beautiful, is it your pride and joy?
06:11It is
06:12Yeah, it's very nice
06:13I just need a bit of a sweep up, you know, with the leaves
06:15Yeah
06:16That's the...
06:17That's the...
06:18That's the next job
06:19Okay, well, we'll leave you to it, Christine, all right
06:21I'm going back to vent now, then
06:22Yeah
06:23Aw, bless you
06:24Well, you can start sweeping up all the leaves
06:26Bye-bye
06:35Disaster averted, I think
06:37She's lovely, isn't she?
06:38I've been to her before
06:40Yeah
06:41Oh, really? I've never been to her
06:42Yeah
06:43Or I've been to her for the next door neighbour
06:45To get a key, cos she's got a key
06:49It's good to have concern for your neighbours
06:51I think that's sometimes the thing about Bradford is that people do tend to look out for each other
06:56Yeah
06:59All's well that ends well
07:00I'm so glad, to be honest, because I actually were genuinely worried
07:03I know, yeah
07:04Yeah
07:06483, go ahead
07:10Ambulance service is the patient breathing
07:13Is he changing colour?
07:15He's gone very white
07:17Okay
07:18So, like I said, the help's been arranged for him, okay
07:20We will respond to him as soon as we can
07:23Who is shopping at half past eight on a good Friday?
07:25Unless it's for Easter egg shopping
07:27Maybe, actually, to be fair, that's a good point
07:29I'll allow that
07:30It's the start of the Easter bank holiday weekend
07:35Keep going at that rate
07:36One, two, three, four
07:391812, sorry to bother you
07:40I've got a cardiac arrest at Scalmore
07:42Are you in a position to clear for this?
07:45Working alongside Carla in dispatch is Chloe
07:491696, so we've got a house fire at Keefley
07:53Between them, they will look after an area spanning 738 square miles
07:58Coordinating 93 ambulances in Bradford and its surrounding areas
08:03As well as the western part of the Yorkshire Dales
08:07Ambulance service, tell me exactly what's happened
08:10Hit him over the head with a tray
08:12He's laid on floor, he's laid on floor
08:14He's got blood all over there
08:16In the last hour, control have received 164 new calls for help
08:22Try and keep it nice and calm, okay?
08:24I'm gonna tell you how to stop this bleeding
08:26Currently, there are 87 patients waiting for an ambulance across Yorkshire
08:32I've got 21 active jobs and 4 Cat 2s, 3 Cat 3s
08:38And no crews available to send
08:41We wouldn't advise to move him unless he's in danger
08:45An influx of high priority calls has meant 28 Category 3 calls have been kept waiting for an ambulance over the target response time of 2 hours
08:56Do you think exactly what's happened?
08:59I think he's tucked on my tablets obviously
09:02He's on a lot of medication but he's got confused
09:05He don't feel right
09:07Just reassuring that help is being arranged
09:08Do I have to advise you I've seen some delays in the area?
09:11I have a 100 year old gentleman
09:15He's struggling to get his breath
09:17OK
09:18We're advising that they're asking delays
09:20All right, I'm on the train good and proper
09:23I'm just a pastor that I'm outside the library
09:28And there's a lady who studies, she's got nothing on her feet
09:31But you can clearly see that there's something not right
09:34OK, we have got that help of us
09:36Do you just need to advise that delays can be up to 2 hours?
09:43My oldest is Cat 3
09:4569 year old, taking too many tablets, confused
09:48And they've been waiting 3 hours
09:52It's a nightmare, that is a long time, isn't it?
09:581696
10:011696, I'm just passing you down this Cat 3
10:03It's for Anthony, he's taken too many tablets, he's confused
10:07Erm, I think he's obviously done it by accident
10:11He's called his son, he's struggling, shaky, doesn't feel right, so...
10:15Yeah, I'll head over to see Tony
10:18Thanks every so much
10:20Pete and Georgina are 5 minutes away from the Category 3 patient
10:25Who has already waited for 3 hours and 20 minutes
10:29I wonder what tablets he's doing
10:30I suppose to consider the fact that we're taking things in combination as well, aren't we?
10:35Yeah, 100% probably found myself, yeah
10:41Oh gosh, we're here already
10:44I've met him and his son before, actually
10:47You've what, sorry?
10:48I've met him and his son before, but it's a long time ago
10:51What, not on the ambulance then?
10:54No, when I work for Crawford County
10:55Hello, when I work for Crawford County
11:01Hello there
11:04Is it Tony?
11:06I'm just gonna do some checks on you while Pete has a chat with you, alright?
11:12So, it's happened by mistake, do you know what's happened exactly?
11:15What do you mean exactly?
11:18Right, so I just took my milk on tap
11:22Yeah?
11:24And then...
11:26I got milk and I took some more
11:29Right, okay
11:31So is it a double dose that you've had?
11:34Is that right?
11:35Or is it more?
11:37No, I think it is a double dose but I just aren't sure what's in the round box, do you know what I mean?
11:42Yeah
11:43Are you Tony's son?
11:44Yeah, me son, yeah
11:46Yeah, so they should have all been gone really, so he's obviously not taking them as he should from the 1st of April
11:53There's a plan
11:55There's a plan
11:56I'll be discharged from hospital at about the time of discharge
11:59Yeah
12:00What was he in with?
12:02It was a phone
12:03Okay
12:04Do you have any carers?
12:05No, so you administer medication yourself?
12:10What, what, what, what, what, what, what, what, what, what, what, what, what, what?
12:14You don't want them?
12:15He refused
12:16We come round to try and make sure he's had his tablets but I tell you it's goofed, you know, when it's like that and there's that much it's confusing
12:21Yeah
12:22I mean, it sounds like you're struggling to take the tablets aren't you because, you know, it's, it's, it's, it's got too many tablets of everything really
12:33And is this your dad's normal presentation?
12:35No
12:37He's not as shaky as I normally can talk a bit better
12:40When was last time you saw him?
12:42Er, last night
12:43And was he not shaking as much as this?
12:45No, he wasn't, he wasn't like this last night though
12:46And he was talking normally as well?
12:48Yeah, yeah
12:49Okay
12:50Are you hurting anywhere at all, Tony?
12:53No
12:54Have you got any stomach or abdominal pain?
12:56No
12:57Just, just got a headache
13:00Just got a headache
13:01How's he been prior to today?
13:03He's been alright?
13:04Yeah, not bad
13:05He's been out a few times every week
13:08Has he?
13:09He can get out, he can get out of town on buses and stuff
13:12Goes on bus?
13:13So
13:14What, even very recently?
13:15Yeah, this week he's been out a couple of times
13:16This week?
13:17Okay
13:18Yeah
13:19He's been eating and drinking alright?
13:20We do his night time meal for him, do you know what I mean?
13:22No, tea time
13:23Right
13:24Okay
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14:14I know you're a proud man as well, I get that, so can we do a social care referral for you, it means that what we'll do is write to the local authority, say that you could really do with a bit of help with your medication and maybe a bit of help with other things in the home as well.
14:44I know what to say, but I want to support you in living as independently as you can at home, I know you're independent, well alright I'll rephrase that, live safely independently, and I know you know how to look after yourself, but we've had to come out today because there's been some
15:14and mix it with your medications, sorry about that, no don't be sorry about it, these things happen, but if I can make a social care referral on your behalf, then we can start to get help in place with your medications, thank you, thank you,
15:44Hey Tony, and that, look, is it a lady? Yeah Georgina, she's driving, that's much appreciated Tony
15:52Well you've served the community of Bradford for a big part of your career, it's time for us to serve you for a little while
15:59Right, a bit bumpy down this hill
16:11So, when I used to work for the council, one of the jobs I had was calling on people who hadn't completed their registration for the electoral register and one of the people I had to see was at that address that we've just been at
16:27and father and son have both got the same name
16:31Yeah
16:33So it could have been either or
16:35Anyway, senior answered the door
16:39and I explained the situation
16:42Now given that he was a serving counsellor, he knew that it wasn't him, because obviously he'd want to vote for himself
16:48So he knew it was actually his son
16:51Yeah
16:52So he was absolutely furious
16:54Was he?
16:55He says, I'm going to wring his neck
16:57I was telling this to him in there and he was chortling about it
17:00That's funny that
17:02I bet he loves that stare
17:03He did love it
17:10Are you good left? Are you good left?
17:12Are you still good left?
17:13And being 12 people in there
17:17people in there
17:19people are incredibly proud
17:21And I think the pride in where you live is the glue that sticks everybody together
17:29That's why we have a really strong sense of community
17:35And my family moved
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20:35Chocolat, choc ices, ếp tự hãy.
20:44Do you think it's that?
20:45Yeah, I think it's probably this one, where this woman is from.
20:48Hi! Hiya!
20:50Hiya!
20:51Hiya!
20:52Hiya, are you okay? You expecting us?
20:53Yeah, I just wanted to come out and meet you.
20:56The first is fonders inside.
20:57Oh, okay.
20:58Yeah, just this house.
21:00What's your name, lovely?
21:02My name's Raya, I'm the next-door Nova.
21:03Oh, okay, great.
21:05All right, Donald.
21:06They're here.
21:07They're here, yeah.
21:08Hello.
21:09Lovely, thank you.
21:11Hello, mate.
21:12Hi Josh.
21:13I'm Barney Josh.
21:14Hello, Muriel, are you okay?
21:15So, this is Muriel.
21:16The reason for the visit today is, Muriel rang 111,
21:19because we were a bit concerned about some pain in our stomach area.
21:22No chest pain, but this stomach pain is going to the back.
21:26It's coming on a bit like peristaltic kind of pain.
21:29We've not been to the bathroom today, normally quite regularly.
21:32Okay.
21:33Is it all right if Barney does some obs on you?
21:35Yeah, Josh, thanks so much, mate.
21:36You've got a great history and all that.
21:38Oh, yeah.
21:39Let me just do your blood pressure and things.
21:41It's just there.
21:42Is it a pain, Muriel?
21:43Yeah.
21:44Josh very cleverly described it as kind of like a movement of the...
21:47like a pushing kind of sensation, really.
21:49Yes, it is.
21:50It is.
21:51And then, but you said...
21:52And it feels like something that was going through you,
21:53but nothing's come out of...
21:54Oh, no, no.
21:55That's very good.
21:56Can I just give your belly a bit of a...
21:58Yeah.
21:59You can.
22:00Right, tell me if it hurts anywhere.
22:02I can feel it, won't you see?
22:05You can feel it.
22:06Is there any pains?
22:08No.
22:09Round there?
22:10No, it's just that middle bit there.
22:12Just there.
22:13Heart conditions?
22:14No.
22:15No?
22:16Fit and healthy?
22:17How old are you?
22:1884.
22:1984?
22:20Wow.
22:21Aren't you?
22:22Doing well, aren't you?
22:23Just in April.
22:24Nearly called me up.
22:25Why old are you?
22:2687.
22:2788?
22:28Oh, the older man.
22:29Well, 88.
22:30Is she here?
22:31We have four sons, four grandsons.
22:34Really?
22:35Two great-grandsons, one great-granddaughter.
22:38Wow.
22:39And five granddaughters.
22:40I've got a little girl at last.
22:41Oh, wow.
22:42Oh, my goodness.
22:43No way.
22:44Have you always lived round here?
22:45Yeah.
22:46Do you remember meeting Donald then?
22:48Oh, God, we were local, you see.
22:50Oh, really?
22:51We've been going out for a long time.
22:53Oh, have you, like, grown up here and everything?
22:56Oh, yeah.
22:57You know what's weird?
22:58My mum used to live here.
23:00Did she say?
23:01Yeah, with my grandma and granddad.
23:03The last name was Steele.
23:05Not Michael Steele.
23:06Yeah.
23:07Oh, my...
23:08Julie.
23:09Yeah.
23:10He was a master at school.
23:11Yeah, that's him.
23:12Oh.
23:13That's my granddad.
23:14He was here.
23:15Yeah.
23:16Big, big friends of mine.
23:17Oh, wasn't he?
23:18Oh, what a small world.
23:20Yeah.
23:21So, listen, Muriel, the unusual things are just abdominal, tummy pain.
23:24Yeah.
23:25But actually, everything else checks out brilliantly.
23:27Oh, yeah.
23:28So, there's no need for, like, hospital.
23:29No, no, no.
23:30I'm conscious of Easter.
23:31So, the GP surgery's not open.
23:33No.
23:34So, you've now got Tuesday.
23:35Tuesday is one of their busiest days of the year, because they've had now four days where
23:39it's not been open.
23:40So, if you feel like you're getting worse at all, then by all means phone them on Tuesday.
23:44Okay.
23:45But you can take some paracetamol.
23:46Yes.
23:47Two, four times a day if you wanted.
23:48Yes.
23:49And if you felt like your abdominal pain was getting worse, then you can phone 111 again.
23:53Okay.
23:54Or you can speak to your GP on Tuesday.
23:55Okay.
23:56Have you got any questions for us, Muriel?
23:57No, I don't think so.
23:58Brilliant.
23:59I feel happy with what?
24:01With what?
24:02You look happy.
24:03You look great.
24:04Honestly.
24:05Good.
24:06I'd keep, you know...
24:07She looked through me, that's why.
24:08Yeah.
24:09I'd stick with him, would be my advice.
24:12Yes.
24:13I will do.
24:14It seems to have worked out well for you.
24:16Right.
24:17Right.
24:18It was nice to meet you, Bob.
24:23How nice were they?
24:24Just jolly, happy.
24:26You know, that is the picture of a happy couple there, isn't it?
24:30They seem...
24:31With such a big family, you could...
24:32They seem to bounce off each other, didn't they?
24:33Yeah, they did.
24:34You're good, my way.
24:39One of the things about the Yorkshire Dales is that there have been families that have
24:47lived here for centuries, and it means that there's often a very close-knit community.
24:56People looking out for their neighbours.
24:59It's lovely to be a part of that.
25:02My wife and I moved to the Dales with the dream of raising our children in the countryside.
25:10The slightly old-fashioned nature of these rural areas just offers me and my family so much.
25:19You have this support network around you that can help you in difficult times.
25:25I didn't realise how much I needed my community.
25:31Without them, I don't think I would have managed, really.
25:34It's the start of Easter Saturday for the Yorkshire Ambulance Service.
25:52Morning.
25:53Morning.
25:54Have a good'un.
25:55See you later.
25:56Have a lovely night.
25:57Bye.
25:58Well, morning.
25:59Morning.
26:00Whatever time it is.
26:01Signing on for another 12-hour shift in the Yorkshire Dales are Ingleton crew, Barney
26:07and Chloe.
26:08Morning.
26:09How are you doing?
26:10You okay?
26:11Yeah, how are you?
26:12Yeah, fine.
26:131707.
26:14Very good morning.
26:15Good morning, guys.
26:16Did you both sleep well?
26:17Yeah, thanks very much.
26:18We did have some Easter puns lined up for you this morning.
26:23What do you think it was a time or place to yoke around?
26:26That was very, very good.
26:29I'll wait for another one.
26:31Every hour on the hour, we'll have an Easter pun.
26:34Oh, you crack me up.
26:35That's for the next hour.
26:36Do you want us between, kind of like, Settle and Ingleton?
26:42Yeah, that sounds great.
26:44Just edges, but it's between the two.
26:46Just in case there's quite a few people out today, I should imagine.
26:49Yeah, thank you.
26:50That's great.
26:51We'll let you know how we got on.
26:57Ambulance, is the patient breathing?
26:59Yeah, she's breathing, but she's not responsive.
27:02Right, so is she awake?
27:05Erm, no.
27:07Just tell me exactly what's happened.
27:10There's a young lady, when I passed her initially in my car,
27:14she was sat up and looked like she was in a lot of distress.
27:17So I came back to check on her.
27:19She was shaking and now she's stopped shaking.
27:22There's a couple of other people here helping me now
27:24and we're charged her to wake up.
27:26No problem.
27:27So can I just confirm, is she awake?
27:31She's not awake, no.
27:37It's at a bus stop.
27:391707.
27:40Hiya, 1707.
27:41I've just got a job for you coming in.
27:43Erm, I'm unsure of patient age at the moment
27:45but it states that the patient is shaking violently and unresponsive
27:49and so I don't know whether that means they're having a fit
27:52or if it's something else entirely.
27:54Lovely, thank you, we'll get there.
27:59Barney and Chloe are ten minutes away from the category one emergency.
28:03The most life-threatening.
28:05It's always a difficult one to prejudge, isn't it, these situations
28:08because you can sometimes find that it's nothing like how you imagined.
28:13Yeah.
28:15And they just happen to be out in public
28:17and then bystanders are phoned.
28:24Is she an epileptic?
28:26I don't know.
28:27She's starting to twitch again like she's having some sort of fit.
28:30I think, please...
28:31So she start...
28:32So she's...
28:33Right, so listen to me.
28:34Has she started twitching again?
28:36Yes, she has.
28:37We're going to treat it like she's having a seizure, okay?
28:40You just need to leave her where she is.
28:42Just make sure to move dangerous objects away from her.
28:46Upseture of call has changed to convulsions forward slash fitting.
28:52Just let me know when the twitching stops,
28:53we are travelling as an emergency
28:55and we'll stay on the line until the crew arrives.
28:57Right, the ambience is sheer now.
28:58Right, that's done.
28:59I'll leave you with a clue then.
29:00You take care.
29:01Thank you.
29:02Bye.
29:03You think a bit of a fit?
29:04Oh, bless you.
29:05Yeah.
29:06She's got a nice steady radial pulse, which is good.
29:08So who found this lady?
29:09Oh, do you know her?
29:10Are you...?
29:11Okay.
29:12Do you know this lady's name?
29:13No, I don't know.
29:14She's not really responsive.
29:15Okay.
29:16No.
29:17Yeah.
29:18No.
29:19Yeah.
29:20Nobody knows her though.
29:21Nobody knows who.
29:22Was she with anyone?
29:23What's your name?
29:24No.
29:25Caitlin?
29:26Nice name, Caitlin.
29:27Caitlin, as you well know, you're on a roadside.
29:29You're on a pavement, so we're going to need to get you up in a second.
29:30But what we'll do, we'll just do a couple of chats.
29:31Where are you from, Caitlin?
29:32Ipswich.
29:33Ipswich.
29:34Ipswich.
29:35Ipswich.
29:36Ipswich.
29:37Ipswich.
29:38Ipswich.
29:39Ipswich.
29:40Ipswich.
29:41Ipswich.
29:42Ipswich, I'm in York for my mental health.
29:43Yeah.
29:44And then I told you to get myself home, and the way my voice is at the moment, it is,
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34:43Oh, yeah, you will be, but you'll be pleased to know we're here.
34:48Yeah, we'll be here.
34:51Yeah, we'll be here.
34:57Hi, ma'am.
35:13Son?
35:17Yeah.
35:22When there's a crisis, you need people looking out for each other.
35:28Over the last few years, my community supported me through such difficult times.
35:37My wife and I loved the idea of a, you know, big family.
35:43So when my wife was pregnant with our third, we were giddy with excitement.
35:51Rafferty was delivered.
35:53And I remember the paediatrician just turning to me and saying, did you know?
35:58And I said, know what?
36:02And he described these limb deformities and a hole in the roof of his mouth.
36:08We couldn't touch Rafferty because he was in so much pain.
36:16To imagine that your child is suffering that much is exceptionally hard.
36:22You can't help feeling a sense of injustice and unfairness.
36:29It's always something I've battled with.
36:31And so you have to, you know, take some humility to hold your hands up and say, I'm struggling.
36:38PHONE RINGS
36:48Ambulance service, it's the case of some greed in.
36:50Yeah, but he's been collapsed behind the door since last night.
36:5512 miles south of the Yorkshire Dales in Cullingworth, a new 999 call is in progress.
37:02Are you with him now?
37:03Well, my husband and his sister-in-law.
37:06How old is he?
37:0761.
37:08And what exactly has happened? How has he collapsed?
37:10I've no idea.
37:11He's got very little mobility.
37:13He's on a lot of medication because he's got friction.
37:17Did it go on?
37:18I think that's all the side effects.
37:20Organising help for you now, just stay on the line for me, OK?
37:23OK.
37:256096.
37:276096, I'll pass you down this cat one at Cullingworth.
37:3061-year-old Martin, he's collapsed behind the door.
37:33He's been there since last night, bless him.
37:35And caller's patient with poor mobility patient with section a while ago
37:40and caller believes it could be the side effects of his medication.
37:45OK, many thanks for that.
37:46He's with his sister and brother-in-law.
37:48Hope everything's OK when you get there.
37:51Yes, thanks so much.
37:52Pete and Georgina are five miles away from the category one emergency.
37:57He's been there all night.
37:58I wonder how he's collapsed or why he's collapsed.
38:01It's fine.
38:04Squeeze it, Nick.
38:08You were at the back of the door, are you?
38:09He was back of the door, are you?
38:10Yeah, he was head against, head in this corner.
38:14Where is he now?
38:15So, last night, upstairs, I managed to get him up.
38:17Oh, right, OK.
38:18One needs, eh, but...
38:20So, Martin, can you just tell us a little bit more about why we're here today?
38:25I wanted to get a parcel.
38:26OK.
38:27Last night.
38:28It had been about ten-ish, I think it was.
38:33So, I went down and I stumbled upstairs.
38:37Right, OK.
38:38Just do your temperature in your ear.
38:40Oh, man, it worked wrong parcel.
38:42Oh, flippin' heck, after all that.
38:45So, then you've been down at the bottom of the stairs until your brother called for you?
38:51Until he turned up, but I'm trying to get it up, but I just couldn't get up.
38:55So, it's just as well your brother called round, wasn't it?
38:58What time was that?
38:59Just, like, just before he called for us?
39:01Yeah.
39:02What's it now?
39:03Ten o'clock, so maybe I'm out half nine.
39:04I've got some stuff to...
39:05Me and my wife have been and bought some stuff to clean.
39:09That's not the reason why we're here today, but...
39:12Oh, bless you.
39:13OK.
39:14Really nice and still as best you can while I just perform my CCG, OK?
39:17I want to go to town.
39:19Oh, fantastic.
39:22What year were that?
39:23I was 63.
39:25So, you've always been close, haven't you?
39:27Yeah.
39:28Twin thing.
39:29So, your brother came and he was able to help you to your feet and help you to walk up the stairs?
39:35Well, it was a struggle.
39:37But you managed it?
39:39We managed it.
39:40Are you hurting at all anywhere?
39:42On my hip.
39:44On your hip?
39:45OK.
39:46Was mobilising causing you more pain or not?
39:50Er...
39:52You weren't screaming out in pain as you were climbing the stairs?
39:55No, I wasn't.
39:57So, your heart rate's going a bit fast at the moment.
40:02Er...
40:03So, we would recommend that you take you up to A&E.
40:07Right.
40:08Just to get you checked out up there.
40:10You've been down on the floor for a while.
40:12Erm...
40:13And just see what they say.
40:15I'm just thinking we've...
40:18If you're happy to stand up and make sure you're not dizzy or anything like that.
40:21And if you are, you sit straight back down.
40:23Yeah, we can give you a hand to stand up.
40:24That's absolutely fine.
40:26Having been on the floor for over nine hours, there is an increased risk of complications.
40:31So, Martin's condition will need to be assessed at hospital.
40:35So, grab up here.
40:38If I go forwards, Pete will go behind you.
40:43How does that feel?
40:45Not too bad.
40:46Do you want to sit down?
40:47No, he won't.
40:51I'm just wondering about how appropriate it is for you to live on the top flat.
40:56On an upstairs flat.
40:57Yeah, I know.
40:58It's not, is it?
40:59It's not, is it?
41:00Because it could do with ground floor, yeah.
41:01It's not, is it?
41:02Given your mobility that you've displayed...
41:03Yeah, but it's recently worse.
41:06Yeah, so obviously it's probably been quite a quick change.
41:09If you've been able to do it previously, is there anyone that you can raise these?
41:14We've tried all sorts.
41:15We've all sorts of different...
41:17You can speak to...
41:18It's a bit of a minefield, really.
41:19It's hard.
41:20Well, what we can do is, we can do a social care referral for you.
41:23Yeah, all right.
41:24Er, and we can get these things set in motion.
41:26Yeah.
41:27So, not just cover things like...
41:28Well, cover things like your housing options.
41:31Yeah.
41:32It's not an overnight fix, but it's the starting blocks, isn't it?
41:35It's getting it started.
41:36Yeah.
41:37Just take it really slowly.
41:40That's it.
41:41Well done.
41:50I bet you're glad you crawled around today, aren't you?
41:52Yeah, I am.
41:53So, are you going away?
41:54No, normally just...
41:56We have a van when we go to...
41:58You know, it solves them.
42:00Oh, yeah.
42:01We just go for a weekend.
42:02See, we're raining and I think it's late.
42:04We work a bit late, I thought...
42:06We can have a weekend at home instead
42:08and we'll go sort our marty now.
42:10Well, it's a good job, isn't it, really?
42:11Because nobody would have found him for a few days then, would they?
42:14Nah, it would have been...
42:15Yeah.
42:16..a Sunday or Monday.
42:17Some things are meant to be, aren't they?
42:19Yeah, exactly.
42:20I love you, bro.
42:21All right, bro.
42:22Take care, you know?
42:23We'll look after him, all right?
42:24Speak to you later, yeah?
42:29Where are we going?
42:30Edel it is.
42:31Edel.
42:32So, mental health issues, what are we talking about?
42:37What sort of mental health issues?
42:39Anxiety.
42:41We're off work for six months.
42:44And now we're in Linfield Mount.
42:47Right.
42:51How long has your mobility become more of an issue?
42:54This past year.
42:55Right.
42:56Were you quite active before then?
42:59Yeah.
43:00I was a manager of my people.
43:02Right.
43:0312, 13 hours a day.
43:06But then I'd support it.
43:09How are you coping with self-care?
43:12Personal care?
43:14I shower once a month.
43:16Shower once a month?
43:17Yeah.
43:18Do you have somebody to help you?
43:19No.
43:20I've done my time in, but I can't do it now.
43:22Right, OK.
43:23So I'm going to have a wash down in the sink.
43:30Seeing how people live and the struggles people face,
43:33it's an eye-opener.
43:36We will go to people who really do need more help.
43:41They've fallen off the radar, which is very, very unfair.
43:44I think the ambulance service can provide a bridge to social care.
43:51But there are services that are stretched and quite overwhelmed.
43:55Councils are really struggling and that impacts on what they can deliver for communities.
44:00It's frustrating because I want to provide the best care I can to those people now.
44:07It's a real issue around demand and funding and bridging that gap.
44:15It's a good lad as you are, Stephen, isn't it?
44:16I don't have it for anybody.
44:17What a nice man.
44:18And I'll treat them now and then.
44:33There's a full of fish in you.
44:35Nice one.
44:36All right, we're here.
44:37Ambulance, is the patient breathing?
44:38Yes, I am.
44:39Thank you.
44:40All right, we're here.
45:02Ambulance, is the patient breathing?
45:05Yes, I am.
45:06Thank you.
45:07Is the ambulance for you?
45:08It is, love.
45:09It is.
45:10I'm suffering with chest pains and it's going right back into my shoulder blades and I've
45:14been sick twice.
45:17And I don't seem to be able to shift it.
45:20Five hours into the day shift.
45:23What's your name?
45:25Almost half of calls are for patients aged 65 and over.
45:31So you're going to put the window through?
45:33All right, well don't do that because that's obviously breaking somebody else's property.
45:38And it's difficult with it being Easter.
45:41But the ambulance service can't force you out of the care home.
45:45Tell me exactly what's happened.
45:48Well I've got this pain in my side, like a stabbing pain.
45:53Are you alone at the moment or is there someone with you?
45:56No, I'll leave on my own.
45:58Okay, how old are you please?
45:59I'm 78.
46:02I'm so bright.
46:04Okay, don't worry.
46:05I'm going to stay on the phone with you as long as I can, okay?
46:08We've got you an emergency ambulance arranged.
46:10You've done the right thing to ring us.
46:12I don't like thought of them on the road.
46:14No, I know.
46:16It's just making me realise how important it is to like just reach out to people.
46:21Absolutely.
46:22New incident, category two.
46:28Multiple self-harm injuries.
46:31Bites to arms and hands.
46:36Barney and Chloe have been dispatched to a child who has been placed in emergency foster care.
46:42This could be quite a difficult situation to be fair.
46:46It's going to be complex isn't it?
46:47Yeah.
46:48Yeah.
46:51Well, we'll just go ahead and see.
46:52See what we could add.
46:56Oh, sheep.
46:57Oh dear, sheep in the road.
47:00I'll go get you.
47:01Sorry guys.
47:03Thank you.
47:06I think this is, yeah.
47:10Hello.
47:11What's your name lovely?
47:12I'm Dem.
47:13So, I am foster...
47:15Okay, you're foster carers, yes?
47:16She has only come to us this morning and it's an emergency.
47:18Oh wow.
47:19Okay.
47:20Placement.
47:21Okay.
47:22What's happened is she's just had a full on meltdown.
47:24Oh.
47:25Which isn't unexpected.
47:26She's started pulling her own hair out.
47:27Yeah.
47:28She's bitten herself.
47:29Okay.
47:30She's just lost it.
47:31Oh.
47:32Honestly, it's so tragic.
47:33Oh.
47:35When you see her, it really is tragic.
47:37Yeah.
47:38Um, what...
47:39What...
47:40Her circumstances.
47:41What she's been through.
47:43Hi.
47:44Hiya.
47:45Yeah.
47:46So, it's just her hands here.
47:47Can we have a little...
47:48Can we have a little...
47:49Can we have a little look at your hands?
47:52Hey, that's fine.
47:53What's that on your...
47:54What's that on your foot there then?
47:55Is that a sticker?
47:56Is that a sticker?
47:57Is that a sticker?
47:59She's been star-stickering.
48:00Is this a sticker?
48:01Here.
48:02Huh?
48:03Which one do you like?
48:04Do you want this one?
48:05Well, where do you want it?
48:06Do you want it here?
48:08Which one?
48:09This one?
48:11Which one would you like?
48:12That one?
48:14She's got quite a good head of hair, hasn't she, actually?
48:18Should we just give your hands a bit of a wipe?
48:21Thank you.
48:22Oh, lovely.
48:23Thank you.
48:27Lovely.
48:28Oh, a bit of what's it there.
48:29Look.
48:30Thank you.
48:32A bit of what's it here.
48:35Thank you.
48:36She's got a nice steady radial.
48:38Can I have...
48:39What would you like?
48:40Would you like another sticker?
48:42One more what's it?
48:43Do you want that?
48:44Bob.
48:48Can I just wipe your hand, lovely?
48:50Can I just wipe this hand here?
48:55Oh, that's nice.
48:56She probably wants you to pick her up.
48:58Do you want me to pick you up?
48:59No?
49:01Was my face scary?
49:03The hands don't look too...
49:04She has clearly got an abrasion here and things,
49:06and there's a risk of infection.
49:09But I think that's going to be really difficult to do anything with.
49:11Yeah.
49:13And so what we can do is we can just take some details
49:14and just do a little bit of writing and things.
49:16I think, from my point of view, I'm happy enough with the assessment we've done, really.
49:21I don't think there's any benefit from trying to get, kind of, temperature observations,
49:25that kind of thing.
49:26I think it's just going to distress her further when it's not necessary.
49:29.
49:30Have you always wondered...
49:31How did you get into foster caring?
49:32Did you have, like, some deeper motivation, though, or were you just...?
49:34Well, I always knew I would.
49:35Really?
49:36Yeah.
49:37Well, ever since you were young?
49:38Yeah.
49:39Ben always thought, well, I have my own when there's so many out there that just need some love.
49:49What a happy, you know, life you're given them.
49:51I hope so, yeah.
49:52Yeah.
49:53But I think that stems from my own childhood and, you know, I've been very fortunate.
49:56Having a happy childhood.
49:57Yeah.
49:58I had a really happy childhood and then I've got three young children.
50:01I've got one, two and a three-year-old.
50:02Oh, wow.
50:03But my one-year-old's been born, like, well, as a quadriplegic.
50:06He's on a peg...
50:07Right.
50:08He's peg-fed.
50:09He's ventilated at night.
50:10OK.
50:11But you're kind of, like, thrown into this world of, you know, child disability
50:14and it feels like...
50:16I know, like, I'm going to be really positive about disability and stuff,
50:20but it feels a bit of a tragedy, really, you know, my current situation.
50:23Yeah.
50:24I can imagine it is because you don't, you don't expect it, do you?
50:27And it's not what you hope for.
50:28No.
50:29But no doubt you'll make the best of it and he will have the best life that he can have.
50:35Well, like...
50:36Yeah, he can.
50:37Like yours, all right?
50:38Yeah, like yours.
50:39Yeah.
50:40Oh, that's nice of you to say.
50:43Tickle, tickle, tickle.
50:44Tickle, tickle, tickle, tickle.
50:45This is a tough life.
50:47I was still trying to get my head round it, really, Dem.
50:49I don't know what to...
50:52You know, so actually, you know, you're slightly approached work a little bit differently,
50:56kind of like...
50:58Maybe empathise from those kind of like...
51:00When you see the parents like you who are dealing with multiple complex children,
51:04you know, maybe you can kind of relate to that a bit more.
51:07I don't know.
51:09Anyway, sorry, this is absolutely not about me.
51:13No, it's fine.
51:14Yeah, you just need to make sure that you seek support when you need it.
51:17Yeah.
51:18Don't, you know, drown in the it's all down to be, because it's not...
51:22And it can't be.
51:23Yeah.
51:24You do need it.
51:25Because you do feel like an intense pressure, you know?
51:26Of course you do.
51:27You absolutely want the best for your child.
51:30But at the end of the day, he has a disability.
51:32Exactly.
51:33You don't foresee that happening, do you?
51:35No.
51:36Never.
51:37And you don't, you know, you don't want it to happen.
51:39No, you don't.
51:40That's the, you know, you're happy that you've got a son and he's alive.
51:45Yeah.
51:46Yeah.
51:47It's...
51:48You shouldn't be like that, should it?
51:49I feel like I end up feeling guilty about kind of like...
51:52Yeah.
51:53..about feeling so, you know, devastated about it.
51:57Yeah.
51:58I get that.
51:59Which is hard.
52:00He can be a net positive too.
52:01He can kind of like contribute a hell of a lot to our children, to our family.
52:05He improved me.
52:06Yeah.
52:07You've got to let yourself...
52:09Thank you.
52:10That's, you know, really nice of you.
52:12A little bit unexpected, to be honest.
52:14Erm...
52:15Anyway, sorry.
52:16Right.
52:17I'll go and chat to Chloe and just see how she's getting on.
52:20I don't think we're going to add too much.
52:23Erm...
52:24Do you have any kind of like germaline or like, erm...
52:27Savlon, that kind of thing?
52:28Yeah.
52:29I mean, if it's possible to get a bit of that on abrasions,
52:31then it reduces the chance of her infection.
52:34How are you getting on, Chloe?
52:36Anything to add?
52:37We've been giggling.
52:38Have you?
52:39Yeah.
52:40Really?
52:41We've been making lots of noise.
52:42That's amazing.
52:43Right, they're going!
52:44Bye!
52:45Bye!
52:46Are you waving?
52:47Bye!
52:48If you need us later on, then give us a room.
52:51Yeah.
52:52See you later.
52:53Thanks, lovely.
52:54You're welcome.
52:55Hey, pleasure.
52:56Hey, listen, thanks, honestly.
52:57You're welcome.
52:58Come on, doggie.
52:59If you're passing and you're quiet, call it properly.
53:00Well, really.
53:01Sit in the garden and have a break.
53:02See you, mate.
53:03Thanks so much.
53:04See you later.
53:05Lovely.
53:06Cheers, Den.
53:07It's been such a, like, tough 18 months to go through.
53:14And then, you know, I haven't cried for months.
53:19Yes.
53:20It's good.
53:21I'm really sorry, dude.
53:22I got upset.
53:23Why?
53:24I really felt like I'd kind of, like, moved on.
53:25It's a massive change in your life, so it's going to be emotional.
53:26Yeah.
53:27And it's okay to be emotional.
53:28Yeah.
53:29Thanks, dude.
53:30Thanks, Den.
53:31That den was unbelievable.
53:32Mm-hmm.
53:33And I've just kind of, like, moved on.
53:34It's a massive change in your life, so it's going to be emotional.
53:35Yeah.
53:36And it's okay to be emotional.
53:37Yeah.
53:38Thanks, dude.
53:39That den was unbelievable.
53:58Mm.
53:59And I'd actually only spoken to her for, like, ten minutes, and she felt like...
54:02I felt like she got to the nub of it.
54:07I just felt like it was, um, quite a powerful thing,
54:12as I felt like she got it.
54:16That's quite a good example about how community works, isn't it?
54:19Yeah, small communities.
54:20Yeah.
54:21All together.
54:22Yeah.
54:23Work together.
54:24And I've been a beneficiary of that through my son.
54:27Rafferty's now 20 months old.
54:39He's coming on leaps and bounds.
54:42For so long, I've felt a little bit, woe me.
54:48You know, isn't my situation difficult?
54:50And then you look at him, who has had a truly difficult start to life,
54:54and you see how happy he is, and the progress he's making.
55:00I've not seen anything so inspiring.
55:03I just love him so much.
55:07Yeah, you came along on a glorious day.
55:13Now I want you to save me again.
55:19We've had some really good jobs today.
55:20We have, haven't we?
55:21It's been a really good, good day.
55:23I feel like we've done some really good stuff.
55:26The York Ambulance Service is a very much valued part of the community.
55:31Something that I'm very proud and privileged to be part of.
55:34I feel I've finally found what I really wanted to do in my life.
55:38Right, home sweet home for the ambulance.
55:40And then home sweet home for girls.
55:41No rules.
55:42Without a doubt the last few years have been challenging.
55:55But undoubtedly living in the Yorkshire Dales has been a really supportive place to be.
56:02And that gives you a sense of belonging and an identity that really empowers you to help others.
56:11You came along on a glorious day.
56:17By the time that you left, I was crawling again.
56:24Yeah, you came along on a glorious day.
56:31Now I want you to save me again.
56:38Now I want you to save me again.
56:45condemn you.
56:46Now I want you to save me again
56:47Ya za Doha
56:48Doha
56:49الأ
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