How to Introduce Changes Without Chaos

Advised Skills

Here’s how to apply ITIL Change Management and keep your systems stable, your users happy, and your team in control. 🎯 Plan. Assess. Document. Communicate. Roll back if needed.

Transcript

00:00A new system update just went live, and half of the app stopped working.

00:04Sounds familiar?

00:05Let's talk about how to introduce changes without chaos.

00:09Uncontrolled or poorly planned changes are one of the main reasons IT services fail.

00:14No risk assessment, no communication, no rollback plan, and chaos takes over.

00:20Here's how to keep your IT environment stable even when changes happen every day.

00:26Step 1.

00:27Document every change.

00:28Start by documenting what's changing, why, and who's responsible.

00:32Clear records create accountability and transparency.

00:36Step 2.

00:37Classify the change.

00:38Not all changes are equal.

00:40A standard change is pre-approved and low risk.

00:43A normal change follows the full process with approvals.

00:46An emergency change is for urgent fixes only, not a shortcut.

00:51Step 3.

00:52Assess risk and impact.

00:54Before you go live, ask yourself what could go wrong?

00:57How many people or systems could be affected?

00:59If you skip this step, every change becomes a gamble.

01:03Step 4.

01:04Schedule smartly.

01:05Plan your change for a low-impact time, maybe after business hours or during maintenance

01:09windows.

01:10But make sure your support team is ready and informed.

01:13Step 5.

01:15Step 5.

01:16Prepare a rollback plan.

01:17If something goes wrong, how do you get back fast?

01:20A rollback plan isn't a luxury, it's your safety net.

01:25Controlled change keeps systems stable and users confident.

01:29Document, classify, assess, schedule, and prepare.

01:32That's how you avoid chaos.

01:34Want to master ITIL change management and lead smooth transitions?

01:38murka saves music plays

01:40Learn from industry experts and get certified.

01:40CERTIFIED

01:42Decision

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