Handle Stakeholder Conflicts Like a PMI-PMP Certified Pro

Advised Skills

Conflicts between project stakeholders are inevitable — but they don’t have to derail your project. In this short microlearning session, discover proven PMI-PMP techniques to identify, prevent, and resolve stakeholder conflicts effectively.  You’ll learn: ✔ Common causes of stakeholder conflict ✔ Early warning signs to watch for ✔ PMI-aligned tools for resolution ✔ Real-world examples and tips  📚 Ready to master project management and earn your PMP certification? Explore our PMI Authorized PMP Exam Preparation course: https://www.advisedskills.com/project-management/pmi-authorized-pmp-exam-preparation

Transcript

00:00Stakeholder conflicts in project management, unfortunately they're not a matter of if,

00:05but when. In this short video we'll explore how PMI PMP certified professionals handle these

00:10challenges with structure, clarity and confidence. Stakeholder conflict isn't a rare exception,

00:19it's a normal part of managing projects. As a project manager your role isn't to avoid conflict

00:26but to navigate it professionally. Conflicts can delay projects create tension or lead to failure,

00:34but handled well they can also lead to better decisions, stronger alignment and innovation.

00:41In this micro learning session you'll learn how PMI PMP certified professionals identify,

00:48prevent and resolve stakeholder conflicts.

00:50Conflicts don't appear out of nowhere. They usually result from one or more of the following causes.

01:01Misaligned expectations when stakeholders want different outcomes.

01:07Unclear roles when people don't know who is responsible.

01:11Poor communication when updates don't reach the right people.

01:14Competing interests when different departments prioritise different goals.

01:21Recognising these causes early can help you take preventive action.

01:27Experienced project managers spot conflict before it becomes visible.

01:31Watch for signs like stakeholders missing meetings or staying silent,

01:36disagreements during planning sessions, last minute changes to priorities,

01:40lack of responsiveness to communication. These are signs of disengagement or misalignment.

01:46Being proactive here saves you headaches later.

01:50PMP certified professionals rely on proven tools to manage conflict.

01:55The RACI matrix helps define who is responsible, accountable, consulted and informed.

02:00The stakeholder engagement plan outlines how you will involve each person.

02:04The communication plan ensures clarity on how and when updates will be shared.

02:10These tools give structure and reduce the chance of confusion.

02:15When conflict occurs, PMI recommends using collaborative and constructive approaches.

02:20Try these techniques.

02:22Active listening. Let stakeholders express concerns fully.

02:26Compromise or collaborate to find win-win solutions.

02:28Use emotional intelligence to remain calm and empathic.

02:33Escalate only if necessary and always follow your project's governance framework.

02:39Let's take an example.

02:42Your sponsor wants to reduce the timeline by four weeks.

02:47The delivery team says it's unrealistic without reducing scope.

02:50You call a structured meeting, present updated estimates and involve all key stakeholders.

02:58Together, you agree on phased delivery, saving time and keeping quality intact.

03:05That's conflict turned into collaboration.

03:07To recap, understand what causes conflict.

03:13Spot warning signs early.

03:15Use PMI tools to stay structured.

03:17Resolve issues with empathy and clarity.

03:20Want to develop these skills further?

03:22Join our PMI-authorised PMP exam preparation course

03:26and become the kind of project manager who leads with confidence.

03:29Advised skills.

03:31Your trusted training provider.

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