00:01Waiting for a delayed flight, it's so annoying.
00:04Artificial intelligence is being used at Frankfurt Airport to help make flights more punctual.
00:10Its task is to speed up handling at parking positions, where delays often occur.
00:18The AI uses cameras to recognize when a process begins and ends,
00:23such as baggage loading, refueling, catering and much more.
00:27This is a complex process that takes a half hour to two hours depending on the aircraft.
00:33Lena Lufschitz from the airport services company Fraport is in charge of digitalization.
00:39AI is intended to bring transparency to the processes.
00:44Currently the turnaround process is still quite a black box for us.
00:49Some of the data we have is created manually.
00:52People basically press a button and say, I'm now in position.
00:57But this sometimes happens late because they prioritize their job first.
01:02Not far away, at Lufthansa subsidiary Zero-G, the data is coming in.
01:07CEO Manuel van Esch and his team developed the artificial intelligence.
01:14Airlines have a keen interest in quick turnaround times.
01:18You can't make money with a stationary aircraft.
01:21Now it's possible to monitor all processes.
01:24Using AI, we let every stakeholder in the entire process know exactly what's happening at any time,
01:33so that they can intervene if something happens that shouldn't,
01:36which could lead to delays or dangerous situations,
01:38but at the same time also have all the data in real time.
01:43The terminal also houses the control center for ground operations.
01:48Jan Hofmann and his team monitor a total of 180 positions.
01:52So far, AI is only working at five positions.
01:55That's why Hofmann keeps busy, watching the turnarounds on his monitors.
01:59If something doesn't go according to plan, he intervenes.
02:02The crew of an aircraft that is supposed to take off has not yet reported in.
02:15I checked our dashboard to see what the problem might be,
02:18and saw that the baggage had not yet been completely loaded.
02:21I then called the ground handler in charge and asked him to check again from his side.
02:27If there had already been cameras for AI at that position,
02:31the delay would probably have been detected earlier.
02:34That's why a total of 20 positions are soon to be equipped with cameras.
02:38Hofmann believes this should make his work easier.
02:41I hope that in the medium to long term, the whole thing will lead to the AI realizing,
02:46OK, in 86% of cases, it's taken so long from such and such a point,
02:51but I can see that stairs are still being set up,
02:53fuels still being added and loading still taking place at the rear.
02:56That's not good. I'll give advance warning.
03:00Passengers haven't noticed this yet.
03:02The idea that AI will improve punctuality has been met with mixed reactions.
03:09Hopefully, it'll make things easier and faster for passengers, too.
03:15Whether this should be done with such important and responsible matters is questionable.
03:24Some people use AI and say everything's fine now. I don't have to worry about it anymore.
03:28That's not how it works. There has to be a supervisory authority, as with everything in life.
03:33Manuel van Esch is already working on the next AI.
03:37It will record which pieces of luggage passengers want to take on board.
03:41If it's too much, luggage can be brought to the cargo hold in time.
03:45This means that as soon as they go through the security gate and the airline notices that passengers are taking a lot of hand luggage on flight LH 112,
03:57the gate agents will also be alerted and can improve the process.
04:01The turnaround is complete at the parking position. The Condor plane is ready for takeoff.
04:10Lena Luftschitz is satisfied with the AI. Frankfurt Airport is now planning a comprehensive expansion for all positions.
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