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#MadeInUSA
#HustleHard
#27AndMillionaire
#UKSuccess
#BritishEntrepreneur
#MillionaireBefore30
#FromNothingToMillions
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#27AndWinning
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#100MillionJourney
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#AustraliaEntrepreneur
#FromBrokeTo100M
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#27AndRich
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LearningTranscript
00:002019 you were in la you were living a back house and how much money were you making around 60 000.
00:05what'd you do last year in revenue glametic glametic glametic glametic glametic 50 million
00:11i sat down with glametic founder anne mcferrin to talk about how she went from a poor immigrant
00:16in thailand to owning a business that has hundreds of employees and has done collabs with some of the
00:20biggest celebrities and done more than a hundred million dollars in sales in the last two years
00:25how many also stores you went 1400 in all 1400 stores she's gonna tell us exactly how her
00:30childhood insecurities the pain she went through and the risk she took made her who she is today
00:36as well as tell us exactly how she turned her life around and how you can do the exact same thing i
00:41wanted to start from the beginning you have an incredible superhero story i think it'd be
00:47interesting actually to tell me about your your childhood i was born in bangkok thailand so we
00:51were raised like pretty poor my dad had a drinking problem he was like he was alcohol and a chain
01:00smoker and came home drunk every single night and one of the nights um my one of the nights he came
01:06home he was really really drunk my mom had been waiting for him for a really long time me and my
01:11sister were in the other room i saw i like literally this is stated my memory even though i was maybe
01:15five years old at the time i still remember it he came in and then he just i don't know they were
01:21arguing and then he like hit her in the face and it was really really really scary for me and my
01:28sister to go through because that was happening like consistently basically my mom just called it
01:32quits at some point because he was also going out like hooking up prostitutes i don't know there's like
01:37a lot of the stuff going on flash forward my mom told me you pick either your mom or dad to live with
01:43like we're gonna have like custody and i didn't understand what that meant i picked my mom because my
01:48dad never liked me he's abusive towards me and like my sister and so i picked my mom and then she
01:53obviously had my dad as a default and so then basically my mom takes me to my great-grandfather's
02:00house and this was like a really really old house in like the bad side of thailand and i just remember
02:05it was like a really stormy night and then she just left like i fell asleep and then she left the next
02:12morning woke up and she just wasn't there the place that she left me at was my great-grandfather's place
02:17but he was a veteran and so he had lost his hearing and was also mute he was a veteran in the
02:23thai army my great-grandmother literally right before i was born she suffered a fall she fell
02:29on the bathroom floor it severed her spine in a way that completely vegetalized her she couldn't talk
02:35couldn't walk couldn't eat doing anything herself she could move her eyes and had brain functioning but
02:43she had no ability to move or do anything she was alive in here yes but couldn't move this yes
02:50i was in this environment of just like my sister and my dad disappeared overnight my mom is gone like
02:55i have no idea what's happening what's incredible is just what you've been able to accomplish through
03:00all of that but i think it's really brave to share the origin story because everybody sees where you are
03:06now you could push that under the rug but you choose to share sort of the hardship which many
03:11people don't yeah i i try i don't think about it too much because i'm like oh now i'm here and i'm
03:16really happy fast forward my mom calls me and is like i'm picking you up and i was like who's this you
03:24know because i like i like forgot i had even a mom a sister like all of that and then she brought me to
03:30the u.s and i remember like crossing over like and seeing the golden gate bridge and like feeling the
03:36cool air because it's so human and hot in thailand and i'm like feeling how different that was i was
03:40like my whole life has just changed i learned english so quick like in a year do you think that was a
03:47lot of your drive for what you did is that you don't want to go back to that basin definitely
03:54when i first started school in america i was like the only asian person and so i felt really
03:59insecure because that people would come up to me and be like touching my hair and being like whoa
04:03your hair is black like oh why are your eyes like that they were just genuinely curious but for me
04:07i'm like i came from thailand where everyone looked like me and then i came into an all white
04:12you're an introvert sort of you don't really have this social anxiety because of my upbringing and then
04:17all of a sudden all these people were like touching me so like what's going on so that's when you
04:22started getting into into makeup and a little bit of art like transformation right like figuring out
04:28just do different things with my eyes or whatever and so one of the things that really helped me
04:33like widen my eyes and make me look like more wide awake and stuff was lashes i was like oh these white
04:38girls have like such big bright eyes like how do i get it to look like that and obviously now i'm like
04:43really proud of my asian heritage and proud of my differences but it's just initially when you're
04:48growing up you're like i'm trying to fit in started wearing lashes literally like 14 like really
04:52really really young i knew how to do makeup become a pro makeup artist before anyone else started wearing
04:57makeup makes sense yeah that's why i'm so good at doing makeup no kidding yeah i tried all the
05:02different lash brands throughout the years obviously initially it was hard to glue on lashes too and then
05:08i realized that a lot of people don't know how to apply lashes because all my friends around me were
05:11always like you always have lashes on like how do you do it and i always had to apply it for them so
05:15i'm like i need to create something that makes it easier so people don't have to ask me anymore that
05:22was when i started hearing about magnetic lashes when i tried applying it it just didn't work i think
05:28this is yours i couldn't even get it to clip on and so i was like this is the right idea but it just
05:33it's not working so let me try to like iterate on this make it way better and so that's when i sort of
05:38got into product development and like understanding how to develop product because i did a lot of research
05:43on like youtube everything that was free on the internet i was like learning from so from where
05:48ann started to where she's at today got me thinking about creating generational wealth really
05:52hard to do i can relate because i came from a family of immigrants too i'm probably the first
05:57one to have gotten rich or had financial success but what's really important with it is not just
06:02getting it but keeping it it's protecting the house i don't know about you but sometimes i wake
06:06up at night thinking this could all go away too that's probably why i actually got life insurance
06:11when i was 25 i was first in finance and it really overwhelmed me just the idea of the process of
06:15how to do it all and so when i found our sponsor ethos i was really excited because they make it
06:20extremely easy to get life insurance the thing that nobody really thinks you need but you might
06:24just need so you answer a few health questions online from them and in three to ten clicks you
06:30can get a quote i didn't realize that it could be so inexpensive and uncomplicated like two coffees
06:36a month or less and you protect your family and the house so if you want to get your own
06:40free personalized quote you can click the link below and you can make sure that you protect your
06:44family right alongside mine let's talk some some specifics on the business how many skews do you
06:50sell how many different products oh i mean at this point 300 to 500 in that range i lost count 300
06:57500 that's a lot you started off with one which was one type of magnetic lash how much did you spend
07:03on that maybe like 1500 1500 bucks to get started lots of different samples you're basically sending
07:08away to other people's product lines to see what you like from it no this is from the manufacturer how
07:13do you get to the manufacturer how do you even know to do something like that youtube yeah it's
07:18actually it's true there's not really like lash creators out here lash manufacturers so you have
07:23to go abroad so like a lot of it is asia so just hit up like a bunch of suppliers over there and told
07:29them exactly what i wanted and so i just want to take your normal lash glue some magnets on like it
07:33shouldn't be that hard right but it was all over the place like some of them were like falling off and
07:37sliding off so quality control super hard there were only like a few factories who at the time could do it
07:43really and using the right glue i sort of kept working with them we launched with five skews five
07:48lashes and then we had a magnetic eyeliner so it was like basically just like those but six products
07:54and then a couple like accessories i only carried like a hundred units of each product
08:00what did it cost you per unit and what did you sell it for i mean at the time i think it was like four
08:05dollars yeah it was it was more on the expensive side because we're ordering less yeah so four dollars
08:10that it cost and you probably sold it for what 15 20 25 30 for one lash okay perfect yeah so those
08:15margins don't suck that's awesome but you have to spend a lot on marketing right so that's where
08:20that's where the margins become nothing after i launched we made like a thousand dollars the first
08:24day and the way that we got sales was i started like a instagram page at first it was a meme page that
08:29i grew to like 10k or something like that that's such a good hack yeah and then i switched over the
08:35account name to glametic because i was just like i need to get some audience somehow and then you
08:39know like six people bought um because i was like teasing it up for like a good month yeah and then
08:44they were returning as well i found an ad buyer on upwork and that was like the first time we ever
08:50started running facebook instagram ads i never knew how to do it but he was he knew how to do it he was
08:55just like asking me for content and so i would film all these ads hi i'm in founder ceo of glametic and
09:00it's so funny because those ads started to scale up because people were like oh my god the founder
09:05is behind the brand she's like being out there about who she is because a lot of founders were
09:10not doing that at the time and i think people like the transparency and i would literally demo
09:15the product live live that's what you see on tiktok now but right tiktok wasn't a thing back then
09:21right i would just send it to our ad buyer and then he would run it and then he's like whoa these are
09:25doing good like really good roas and then basically we just kept scaling those ads before you knew it
09:32by the end of the year we had spent 30 million dollars whoa before just like that creeps up on
09:38you really it was wild the first month we did maybe like ten thousand dollars it kept doubling every
09:45month twenty thousand forty thousand it is like the growth curve everybody wants yeah so you're doing a
09:52bunch of sales online you've got hundreds of skews but then you kind of move into irl what happened
09:57there yeah so it's crazy because actually 2020 ulta reached out they were like we're actually looking
10:02for a innovative lash brand in our premium end cap that actually works and we've tried a lot of magnetic
10:09lashes your guys's brand is the only one that like actually works and is high quality so we would
10:14love we would love to bring you into ulta and we're like holy crap i'm like three people on a team right
10:19now there's no way thankfully my business partner is like so amazing like getting the infrastructure
10:24in place and stuff so he helped really like bring in the right people to help us how many ulta stores
10:29are you in 1400 in all 1400 stores of a multi-billion dollar company that's wild and then there's
10:34somewhere else that you got in and i think you should show us should we go check it out yeah let's
10:39go okay maybe we'll get kicked out i don't know for a lot of people are we gonna look at that's your face
10:44yes were you looking for anything oh no this is just her company this one
10:48Glamnetic oh wait look i saw them all day long they're the best do you really i absolutely love
10:53them they're the only ones that are natural and those are the only magnetic ones that truly work
10:56that look natural i saw them all day long yeah i love them that one's for you i want to give one to
11:02you yes i love they're so beautiful good for your eyes and the mediums and soft and the founder of
11:10thanks take care so we just got kicked out but i think it's about time for us to go like sit down
11:16and talk some tactics okay let's do it let's do that so now we're going to get into you did all this
11:23all the did you do it you grew incredibly fast if you had to pick like one reason why you think you
11:28grew that fast what is it i think get incredibly good at performance marketing ads like facebook
11:35instagram now tiktok google like just get really really good at performance yeah you guys spent
11:40something like 30 million dollars in ads over the course of the life of the business right just in
11:45the first year exciting people don't understand is as long as you are making more than you are spending
11:52you can do ads all day long especially a product like yours where you can fulfill really quickly and
11:57ship product out same day right yes it will definitely eat into your margins heavily when
12:02you'll probably be making way way less profit too little to no profit but you're hoping that ltv of
12:08the customer is longer so the next time that they return you're gonna make your money back then the
12:13other thing that i think is interesting is when you talk about growth you do a ton of what feels like
12:18native user generated content and you get a lot of people that do it back for you what's the secret
12:23there to not have a shitty ad that nobody wants to watch if it's convincing if it's
12:26passionate if you think it's real and it's genuine and it's not rehearsed so if someone's truly excited
12:31about something you can actually feel it through the camera like this person is not lying they're
12:35not trying to sell me something they actually genuinely love it and are obsessed with it you
12:39want that essence to come through in the video so that it's gonna get pushed out to viewers and
12:43they're gonna notice it too what about entrepreneurs just starting out right now in a beauty business
12:49what should they do do you have like one or three things that you're like oh if you're like the first
12:52couple steps you should take be really good at content creation as a founder because it's really
12:58important to be founder facing and especially if you're in beauty you have to be transparent they
13:04want to understand why this product is going to be important for them and how it's going to change
13:08their lives like what value does it provide what does it solve in their lives and if you can
13:12communicate that and be transparent as the founder people relate to that on a deep level don't
13:16doubt yourself i think that a lot of people go into something thinking oh my gosh like i'm not sure what
13:22i'm doing i have no idea a lot of people don't know what the fuck they're doing like nobody knows
13:27what they're doing when they go into something nobody has the perfect blueprint to figure out
13:31how to do something and a lot of people go into things without a mentor so if you are doubting yourself
13:37understand that we have the internet and you can literally google anything and find all the answers
13:42you want so i think it's a real life hack being able to run a business from a phone i've run mine that
13:46way for 10 years ish but god it wasn't easy to start what tips do you have for people that want
13:52to run a 50 million dollar business from their fault you have to make sure you set up the proper
13:56infrastructure so just making sure you hire the right teams and hire the right people to basically
14:01run everything and and then you're sort of overseeing what they're doing the right people in the
14:06right seats is the most important thing in a company you know everyone says hire good people if
14:12you look at my management team today i mean if we were in an alternate universe and i hadn't started
14:16the company it would be an honor to work for any of these people i think if you build a company that
14:20has kind of those values rather than just saying oh i want to hire best person i can find or whatever
14:24if you hold yourself to that standard then i think you'll build a pretty strong company what
14:28tech or systems do you use like if you had a rapid fire some of the ones you're like god we
14:31couldn't live our lives without that what would that be i think slack definitely use that 24 7.
14:38was shopify shopify has been one of the most clutch things i think instagram and tiktok
14:42a way to reach the customers i think it's about time that we seal the deal by the way what's that
14:46sealing the deal is a little path between me and you where you subscribe to our youtube channel
14:51because our deal is that we give a bunch of free content to all y'all but you got one job and that's
14:56signing up and since we got about 600 000 of you on there i guess a bunch of us are sealing the deal
15:00cheers thank you join us appreciate you thanks for having me
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