00:00Meet your new support teammate right inside Microsoft Teams.
00:08Search, fix, or raise a ticket, all in one chat.
00:14This is Max. He starts his day like all of us,
00:18switching between VDI, Outlook, and client calls.
00:22Max forgot to request the access for this office beforehand.
00:26Therefore, he's not able to enter.
00:29Max comes back to his desk and opens directly Allegra.
00:33I'm not able to access the office with my badge.
00:37Allegra connects with ServiceNow to deliver the best solution.
00:46Following the instructions, Max is in, faster than a cube.
00:52After lunch, Max can't connect to the VPN.
00:56After a couple of tries, he opens Allegra, the AI support chat in Teams.
01:06Despite following the steps, the issue seems more complex.
01:10So Allegra offers to open an incident.
01:14Max sets priority, adds a short description, and uploads a screenshot directly in Teams.
01:20When self-service isn't enough, the bot collects the right info and opens a clean ticket.
01:30He was asked to change the JIRA board, but noticed that he doesn't have the required right for it.
01:34To not waste time, Max directly goes to Allegra and asks how to receive the right.
01:40Allegra guides him through the standard ticket creation to access JIRA with elevated rights.
01:46Max did all this without even leaving Teams and with a seamless and guided user experience, allowing him to be efficient.
01:56Faster, smarter, seamless, multilingual, and controlled.
02:02Lower queues, cleaner tickets, happier users.
02:06Workplace AI Chatbot.
02:10Support that meets you where you work.
