00:00Business people often get in touch with the Canberra Times and say how difficult it is to deal with the government.
00:09They say public servants change their roles, departments are reorganised, so the system from the outside seems like a labyrinth.
00:19But they'll rarely go on the record. They fear that if they put their heads above the parapet, they won't get any more business.
00:27What's different about this case is that these two businessmen have stuck their heads above the parapet.
00:34They felt they were getting nowhere for nearly a year and a half.
00:40But when the Canberra Times just put in a request to the ACT Ombudsman's office, the case suddenly became high priority.
00:51The two people seeking information about their own company would say that's not the way it's meant to happen.
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