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00:00a very warm welcome to idfc first bank presents leaders of tomorrow's season 13 powered by tata
00:26tele business services i'm rithwika gupta and tonight we are bringing you highlights from our
00:30first springboard of season 13 hosted in mumbai centered on the theme purpose progress and
00:35prosperity from real estate to logistics this episode features industry leaders discussing
00:41how capital confidence and capability can shape an entrepreneur's journey on the show today we'll
00:46be featuring rs subramanian svp south asia dhl express neha k motwani founder luma fertility
00:52ashitosh limai director and co-head strategic advisory and valuations anorak property
00:58consultants and naya sagvi founder edt
01:12the topics of our panel today is capital capability and confidence so uh by way of you know um just
01:35starting off this discussion you can take this as an icebreaker question i'm going to ask a common
01:40question to all my four panelists if you were to advise the next generation of business leaders
01:47which of these three would you tell them to prioritize capital confidence or capability
01:52now i know the correct answer is yes it's a combination of all three but if you had to just
01:56pick one what would it be and why so um let's let's start with you naya um i'd probably go with confidence
02:05because the world is changing before our eyes every hour and i think uh it goes back to kind of finding
02:12what is deeply human about us and uh part of a very large part actually of what is deeply human about
02:18us is our resilience to look at every situation in the eye and then overcome it so i'd say it's
02:24certainly confidence not a misplaced confidence but a confidence that you can get to the next level
02:30based on who you are mr sipalanya i think i'll have to differ a bit okay yeah my pick will be uh capability
02:41all right i think if you listen to what the ministers say yeah that's also underlining capability for me
02:50capability means having uh know-how having technology having a deep consumer understanding
02:58having domain access uh knowing uh your market your customers your business yeah more importantly
03:06knowing the skills and competence needed to be able to run an enterprise yeah if you find somebody
03:14capable capital will chase capability yeah when capital chases capability i think confidence will
03:23come so for me my pick is capability nice meha whom do you three with i think it's a very tough choice
03:30and uh tempted to say all three but i actually agree with sir i feel like uh capability is really the
03:37core and the starting point uh because without capability there's no confidence and without capability and
03:43confidence there's no capital so okay so capability is literally like the building block of knowing
03:50what you want to build where you want to build what is your moat how do you navigate a particular
03:55industry that you're in how do you know your consumers and i think really sort of going into the depth
04:01being the most prepared person in the room uh i think that gives you the kind of confidence and then
04:06the ability to uh you know be out there and sort of you know raise capital fantastic ashitos
04:11uh i'll go for confidence uh i do believe that uh the confidence has to be about what one is made
04:19up of uh and then what one does best and then uh work on that to manifest that capability i think
04:26without confidence manifestation is not possible in my view and capability does not mean that it has
04:31to be superlative it could be of different levels to to have the confidence about whatever level one is
04:37capable of uh with confidence but can exercise that and manifest so i will go for confidence
04:42so we have two confidence two capability but i think uh you know i guess it also depends on which
04:48stage of the journey you are in right uh but we look at these three buckets uh individually so now
04:53back to you uh no you have been the founder and also the founding member of many well-known companies
04:59uh now you're set to start i mean you've already kick-started edt which is a global consumer appliance brand
05:06now i want to know from you what gives founders of course taking cue from your old journey what gives
05:11founders the confidence to think global from day one so uh you know with edt we're building a new
05:17age consumer brand that's reimagining the way uh the devices or daily devices of power lives across
05:23home kitchen and beauty actually get developed so we are actually building this out from scratch
05:29and we do have a global team i think this time around we've said we're going to be global from day
05:34zero that is our dna i was just telling radhika uh we have an office in bambay uh in in maharashtra
05:41one office in bangalore uh a small office in california and a small office in hungong so
05:46we're literally global from get-go uh our advisors are you know folks who had hardware open ai you know
05:53so we have a very very global footprint um we will be launching in india though but i think what gives
06:00me the confidence or gives i would say my generation of entrepreneurs the confidence that
06:06we can build globally defining brands and category defining brands from india is number one it has to
06:11be done like it is india's time somebody needs to do it and we do have some amazing people who set the
06:18pathway for that to be real right so i think that is one piece to it that people are setting the pathway
06:24we have the ambition we have the aspiration we want to do it oh absolutely i agree this is
06:30india's logistic industry is set to hit uh 350 billion us dollars by 2030. now given what all
06:38that's happening around the world with macroeconomic volatility supply chain disruptions disrupting
06:43even the biggest of players uh tell me what does true logistics resilience look like for msme today
06:49resilience i think in general the um when we talk of resilience the most important topic which comes
07:02to my mind is uh how broad based are you yeah if you're if i am an msme and i'm looking to build
07:08resilience uh i will ask myself uh how broad based is my customer base um how broad based or how many
07:18alternatives can i line up for my raw materials or sourcing my capabilities which are needed to run the
07:27business are there too many dependencies around me yeah so these are a few items which can disrupt you
07:35when there is volatility yeah so most important first step is for um msmes to broad base themselves
07:43that's the first step um second point if you ask me uh from a um the resilience point of view is how deep
07:52your customer understanding is how deep are your bonds you build with your customers and how strong
07:58is your brand with the customer yes are the two very very basic items yeah from a logistics point of
08:05view um i think increasingly um it is becoming important that the msmes especially uh don't know
08:16the days when uh these small businesses uh need to do everything by themselves yeah the msme should get
08:24into the thought process of saying that i will focus on my code business and i will go to experts for
08:30supporting me on my um what can i say the accessorial needs of accessing the market and doing the
08:38business sure absolutely uh shifting gears to health care they are now the health industry it is largely
08:44purpose-driven but also uh you know capital intensive right and i know you've been in industry for very
08:50long we set up saturnity which was a quite a major milestone and now you're uh now you've set up a
08:56lumaf fertility uh tell me though you know when how do you align your vision uh your purpose with the
09:03right investor i think it's a very interesting question but basically i think in my journey um
09:10you know which started in 2013 uh i built fraternity which was uh you know trying to aggregate fitness
09:18services and it was acquired by cult i feel like the investors that i needed uh in that journey were
09:25very different it was b2c it was consumer it was marketplace and the startup industry was also
09:31very very different like back in 2013 uh your naya and i know right like we've we had limited investors
09:37startup was not a buzzword uh but when i decided to start luma and i started luma when in an industry
09:45which is sort of you know ivf and fertility very very uh already uh you know intense competition uh
09:51you know exist in the healthcare market um but as a second time founder what i realized that
09:57you know it's very important to not only get founder market fit but an investor uh you know sort of sit
10:03with regards to the market as well right uh so like you rightly said right like uh who has the
10:10sort of understanding of the fact that thesis is changing and evolving in healthcare and i think for
10:15us the thesis was that consumerism in healthcare which is basically building with
10:20the patient at the center right so you're re-architecting the entire journey with a patient
10:25at the center and this thesis is basically what we believe is taking over and will define the next
10:31decades in healthcare uh ashitosha i want to bring you in here now um we're in mumbai of course and
10:36we are talking about what all that's happening in and around maharashtra maharashtra's housing investment
10:42it is a 70 000 crore investment that is set to address um you know redevelopment of slums
10:49green housing inclusive housing but i want to understand with that kind of capital what are the
10:54opportunities do you see opening up for businesses in the real estate sector and especially msmes in
11:00the real estate value chain yeah i think uh the the the potential is immense i think uh housing as
11:07such everybody needs a housing which is the most uh primary uh one of the most primary demands so to
11:13speak needs now this policy what it enables is to uh convert that need into reality and what it means is
11:21uh not only to pick cities like ember but also there are so many other cities towns semi-arbon areas
11:29uh taisil races and even villages all these places now will have formal housing you know by formal
11:35housing we mean a pakkar so so many of houses are still not pakkar houses uh back in the rural areas
11:43so there are so many local variants with which the houses are built the materials are different the
11:48the the way houses are constructed are so different the ingredients are different the workmanship is
11:52different so there is so much of variety one does not need to copy some design uh where the house was
11:59built somewhere else and just replicate uh it it is so much of indigenous the character uh to housing
12:06and msmes will have a lot of play here because there are so many building materials and fixtures and
12:11services that go in there are literally hundreds of components of a house uh and and majority of that
12:18comes from the amy simi fraternity so i think i think the opportunity is immense it's time for a quick
12:24break here we'll be back shortly stay tuned
12:48welcome back to idfc first bank presents leaders of tomorrow season 13 powered by tata tele business
13:04services and you're watching highlights from mumbai springboard continuing our panel discussion on
13:09capital confidence and capability when you talk about capability we have to talk about digital
13:21adoption technology and and i want to bring you in here again you've been a tech entrepreneur you're
13:26also a member of the tech entrepreneurs association of mumbai and um i understand you know you must be
13:33working with or meeting a lot of founders and uh business owners you know in tech right uh tell me
13:39really you know uh on ground how is technology truly reshaping entrepreneurship in india are there certain
13:46uh you know opportunities that founders are perhaps in underestimating
13:52i genuinely think what we're seeing play out with mtv high is one of the most catalytic changes of our time
13:58uh and a new in history um i mean of course we've heard of the comps to it being as foundational a
14:06technology as electricity but it genuinely is so and i'll give you an example which is very which is my
14:12example when i started my journey my first company maybe chakra in 2015 uh same vintage as neha um i had
14:21to build out my engineering team my marketing team my content community team um you know creating one
14:27collateral uh for our app at that point in time would take us an inordinate amount of man or woman hours
14:34as you'd like to call it a lot of stuff uh that would take us time would be also content creation so many
14:41things right also data wetting right now my team is all like a sum total of probably 10 people um we
14:49communicate seamlessly we work seamlessly we generate content seamlessly so mr said what naya just said i'm just
14:56going to pick up from that does the logistics industry also look at technology as a partner
15:01and which are some of the emerging technologies that you think will really change the game for
15:05small businesses see when it comes to small businesses uh you know there's a number of 60 million is being
15:15quoted as the smes i think still e-commerce remains an uncharted territory yeah there are quite a few of them
15:24who are at the forefront of exploiting the opportunity which e-commerce offers but i think
15:29there is millions of legacy businesses who still not uh woken up to or still not yet fully
15:36tick enabled in that sense and i think that's where a great opportunity exists uh why what is
15:42the great opportunity i think enabling yourself to be present in an e-commerce environment meaning
15:48internet commerce uh various platforms on your own or through various other marketplaces which are
15:53available smes break the barrier of being tied down to a geography yeah tied down to geography and
16:03if you relate it back to the resilience question which you asked me the moment you broad pace yourself
16:08you have broken the geographic barrier you've broken the here and now where i can reach in terms of
16:14customer base is a barrier which you removed then that straight away puts you on a different platform
16:21yeah being present in that market wanting to be in that market pushes you to build certain capabilities
16:28yeah pushes you to model your business to be able to cater to a wide-ranging uh customer base and that
16:35puts you on a positive cycle yeah so for me still the bids to cross is for e-commerce for a lot of
16:43people because there is an entire spectrum of smes some of them who are very well versed and really
16:47exploiting it early adopters uh well developed and there are large number of people who still to catch
16:53up with the next generation you are able to adapt and use ai yeah so they come in steps i think you
16:58need to take the abcd first absolutely but you know anyhow when you speak of the healthcare sector um
17:06digital health solutions are on the rise but so is skepticism um how does one ensure in the
17:13health business that you don't lose the human touch like how do you maintain the balance between now we
17:18have ai taking over i mean how do you maintain the trust as well no and you know i think you've said a
17:25very important point i think what we are hearing more and more is that you know healthcare is of course
17:30getting more transactional you know and i think we all know you know how that feels on the other side
17:35as a patient or consumer um and the humanness and you know how do you really anchor that journey uh
17:42whether it is oncology fertility cardiology or anything small like a test right um and i think the humanness
17:51um what we are seeing and i think very similar to what you guys said as well that
17:55you know ai is helping out in a lot of ways which is freeing up people's bandwidth to actually help on
18:02the human touch right so we have care navigators who are assigned to every patient who anchor the
18:09whole journey but 90 of their work is actually being done by the help of ai which is doing all the
18:17sort of grunt work of reading through medical records anchoring everything making them making the
18:22making the doctor prescriptions interpreting that creating reports so all of that is actually being
18:27done uh you know uh by ai and the human touch and that trust that transparency that ethics which is
18:36what healthcare should sort of need first with is something that you know we believe that we can
18:41actually be in the right direction with all of this work being taken care by so it's actually a great step
18:46in that direction right uh i'm still coming to you and now when it comes to technology in real estate
18:52i definitely want to ask you your uh inputs on you know how proctech is going to change the game
18:59but just as an extension of the question now i read somewhere very recently now you can buy a
19:03piece of land on quick commerce within 10 minutes or 15 minutes so while it's great that technology is
19:09really um you know taking us places but why would someone want to buy land in 15 minutes
19:14yeah i think that's something which uh which will take some time really up there to to buy a piece
19:21of land uh digitally so to speak or take an online research and into that but proptech has done a lot
19:27of good things to this sector i think this sector uh was one of the more opaque sectors uh and and uh
19:34the the best part proptech has done is uh unearthing the information of uh um unearthing the power of
19:40information and and what it has enabled is it uh the a common house buyer or or every stakeholder
19:47now has access to information which was severely lacking in earlier years so if that information
19:52now is used well uh that can lead to a very well informed decision of purchasing a house uh which is
19:59perhaps the the biggest decision in terms of money invested for for most most of us so i want to like
20:05quickly ask you uh by way of your closing remarks um a one leadership trait you think that is absolutely
20:12necessary to to navigate the challenges that we are facing today uh for all the entrepreneurs out
20:17there how they can actually uh you know navigate the volatility the macroeconomic tensions that are
20:22you know happening all around the world um let's hear it from you first naya again
20:28so i think the first thing is uh around just being very agile and very and constantly learning mode
20:34you know this is technically my third venture and you know i i'm learning so much every day
20:41um and it's such a privilege to actually have that learning continue and i'm very grateful for it nice
20:48and so what is your survival mantra i think i should quote uh maybe it's a good forum to talk about
20:54dhl has a leadership framework yeah very simple and small which says leader should have head heart guts and
21:02bite yeah head is clarity your heart is purpose because you're doing a business if you are able
21:09to connect it to a larger purpose for example dhl we say that we are connecting people and improving
21:13lives yeah that's the at the core of everything logistics does so therefore purpose is art guts is
21:20life is full of ambiguity and complexity so are you able to stay course in the middle of so much of
21:27uh volatility in the market and more importantly bite which is i think a lot of people here and some
21:34of the startup uh entrepreneurs standing sitting on the stage they have a lot of bite which is that
21:40the will to succeed and not to give up yeah so i think head part guts and bite for me is a fantastic
21:47leadership framework which describes a leader what he needs to to run a ongoing enterprise or to build a
21:56startup to a big company i think dhl i can add one more line here dhl is a startup which has become
22:03a global enterprise now it was a small idea which became a big thing yeah today it's a 80 billion dollar
22:08company but it started with uh three small entrepreneurs who saw an opportunity of moving
22:14a document between two countries uh in a ahead of a ship arriving yeah shipping documents arriving before a
22:22ship arrives at the port was the big idea which has become a global express industry so i think
22:28everybody on the stage here everybody out there has an opportunity to build a global enterprise
22:34that is very inspiring neha over to you amazing i don't think i can top that
22:39so well put uh so i actually you know uh just recollected a quote this is what you were saying uh so basically this is uh you know somebody sees a person riding a lion and they are like
22:51oh my god look at how this person's riding the lion so glorious look at them they've got it all together
22:57he's riding the lion and the guy riding the lion is the entrepreneur and he's wondering how did i get on
23:02this and how do i get off right so i think for me that is something that an entrepreneur feels or a business
23:08leader feels every single day that uh you you need to be a little delusional and you need to be crazily
23:13optimistic to keep going and fighting every battle and waking up next day and fighting more uh so i think
23:20i would sort of boil down to resilience and perseverance uh and being a little delusional
23:27that's absolutely absolutely very inspiring ashitosh yeah and i think uh uh embracing change that that
23:34that's the virtue that i think is quite important and uh to accept that the the the world is going to be
23:39different and uh no two days are going to be the same uh let's accept that and preparing for that
23:46implementing for that and that's that's something which is quite crucial yeah i think these were some
23:50really really good takeaways for our entrepreneurs watching the show today as well as you know who
23:55are in our audience thank you so much for your time i think this was a very very fruitful discussion
24:00thank you so much with that it's a wrap on this edition of idfc first bank presents leaders of
24:04tomorrow's season 13 powered by tata deli business services we hope you enjoyed the episode thank
24:09you for watching goodbye
24:34you
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