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00:00The federal government is resisting political pressure to launch a sweeping independent
00:15inquiry into the entire triple zero system after the second Optus outage in less than a fortnight.
00:20The treasurer Jim Chalmers said Optus was guilty of an absolutely shocking failure,
00:26but maintained the government would await the findings of an existing probe into the besieged telco before considering further steps.
00:34As the communications minister, Annika Wells, prepared to confront the boss of Optus' Singaporean owner, Singtel, at a meeting on Tuesday,
00:44the federal government faced calls to come down harder on the company and examine broader potential problems with the emergency services line.
00:52In the latest Optus outage, involving a problem with a mobile phone tower in the Illawarra region of New South Wales,
00:59affected calls between 3 a.m. and 12.20 p.m. on Sunday, including nine calls to the triple zero network.
01:08Optus said it had confirmed the welfare of all callers who tried to use the triple zero network during the outage.
01:16The latest incident follows a catastrophic outage on the 18th of September, when a network firewall upgrade
01:22blocked emergency calls for Optus customers in South Australia, Western Australia, the Northern Territory, and parts of New South Wales.
01:31The deaths of two people in South Australia and one in Western Australia have been linked to the outages.
01:37A fourth death, an infant in SA, was found to have been likely unrelated to the incident.
01:43In a statement on Monday, Singtel said the latest incident was a type of outage that carriers routinely encounter,
01:50and not a result of upgrade or maintenance as the 18th of September incident was.
01:55Given the heightened sensitivity in Australia around triple zero calls, Optus communicated this incident to demonstrate full transparency of a type of outage that carriers around the world routinely encounter, the statement read.
02:11The 18th September incident sparked a review from the Australian Communications and Media Authority, ACME, which also investigated the telco after a nationwide outage in 2023.
02:23Optus has launched its own independent review of the outage, last week appointing Dr. Kerry Schott, a former Deutsche Bank managing director, to report on the incident by the end of the year.
02:34Although Optus has committed to making the report public, the company has subsequently refused to answer questions about details around the outage, stating it would not provide a running commentary until the report is released.
02:46In the wake of Sunday's outage, and a separate incident affecting national broadband network customers in Western Australia on Friday, the Coalition and the Greens are urging the government to order an independent inquiry into the entire triple zero system.
03:01To be continued to in the
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